Local landmark Orchard Hotel has completed its multimillion-dollar renovation, spanning 260 guestrooms, the lobby, two dining establishments, and 11 conference and function spaces.
The enhancement project, which was officially unveiled last Thursday, refreshes the 40 year-old property and touts a “360 degree guest experience”.
On the business events front, Orchard Hotel now boasts one of Singapore’s largest pillar-free grand ballrooms at more than 900m2 and comes equipped with two floor-to-ceiling LED walls – a first in Singapore. The conference centre has also been redesigned with five intimate meeting rooms and upgraded facilities.
Additionally, event planners now have the luxury of choice with numerous catering options from the hotel’s four restaurants – Hua Ting Restaurant, The Orchard Cafe, Mon Bijou and Bar Intermezzo â€“ as well as a Halal-certified kitchen.
Other upgrades include autonomous room service and chef associate robots; polished new dining spaces; a new contemporary clock tower; and 260 sleekly refurbished guestrooms each equipped with a Handy smartphone and six USB ports.
Jean-Philippe Jacopin, general manager of Orchard Hotel, said that the hotel’s large pillarless ballroom allows the flexibility for clients to build large structures or configure spaces to suit their conference needs.
The hotel refresh comes at a timely juncture as Orchard Road gears up for a major transformation and customer demands are changing, remarked Jacopin.
He explained: “We are facing great competition around us as there are many beautiful hotels here. We’re working very hard with the Singapore Tourism Board to revamp and enhance the old charm of this area.”
One way in which the revitalised hotel will pull its share of guests is through revamping the guest experience, using tools such as data and staff training to elevate customer satisfaction.
“Today, the hotel is more vibrant and elegant. The service of today is completely different from that of before. People now have no time, we have to be fast, and there’s no margin for error. Each customer is now a VIP who deserves my attention. For our reception, we are working a tool that scans guests passports without our staff having to touch it,” shared Jacopin.