Collinson puts forth new safety measures for airport lounges

Global loyalty and benefits firm Collinson has announced a trio of new initiatives to boost health and safety for airport lounge staff and guests, as a new era of contactless travel takes hold.

The initiatives include a new set of global health and safety standards for airport lounges within the Priority Pass network, a new digital solution to enable more socially-distant and touch-free food and beverage ordering in the lounge, and a further digital enhancement to enable a more contact-free entrance.

Collinson has announced a trio of new initiatives to boost health and safety for airport lounge staff and guests

The new standards for airport lounges comprise a number of recommended steps, including:

  • Provision of PPE and increased health and safety training for staff
  • Floor markers for social distancing in queues or other areas where people congregate
  • New evaluation of furniture layout to adhere to social distancing guidelines while maximising space and allowing traveller groups to sit together
  • Increased cleaning and disinfection using health authority-recommended products
  • Switching air filtration systems to 100 per cent outside air where possible
  • Contact-free solutions where possible, including collection point options for F&B
  • Removing print media and replacing with digital where possible

The standards will be implemented in all Collinson-owned lounges and recommended for use in all partner lounges across the Collinson airport lounge network, which comprises over 1,200 airport lounges in the market-leading programmes Priority Pass, LoungeKey and Lounge Pass.

Collinson also is partnering with e-commerce company Grab to launch a new pilot solution that will enable airport lounges to introduce a digital F&B ordering solution.

The Collinson solution enables travellers to use their own smartphone or tablet to place their order for F&B available within the lounge and receive it via safe to-table delivery by a staff member or collect it from a dedicated collection point. This will help airport lounges to continue offering a range of options to travellers in a more controlled manner.

Further evolving the contactless airport experience, contact-free entry is now possible at Collinson lounges, removing the need for members to touch the device to process their transaction. Those using a digital membership card in the Priority Pass, LoungeKey or Mastercard Airport Experiences apps will have an entirely contact-free experience. Those using a physical Priority Pass or payment card will still need to insert it into the device, but not need to touch the device in any other way.

Andy Besant, director of travel experiences at Collinson, said: “Collinson fully supports getting the world safely travelling again to unlock the value that travel brings, both to the economy, as well as to society at large. At the same time, there’s no denying that the coronavirus pandemic has indelibly changed how we think about health and safety at the airport. Via Collinson’s airport lounge standards and our new digital innovation for a contact-free experience, we look forward to championing the travel recovery while making health and wellbeing a priority.”

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