American Express Global Business Travel (GBT) has launched Travel Vitals, a briefing platform that gives travellers and travel managers a single source for all the information they need before, during and after a business trip.
Data is aggregated from hundreds of sources, allowing users to search travel guidelines by destination, airline, airport, hotel chain, train operator and ground transportation provider. The know-before-you-go tool shows travel restrictions for specific locations, while also identifying Covid-19 infection rate spikes and hot spots.
The journey assistant is free and available to all travel managers, travel management companies and travellers.
For GBT clients and travellers, Travel Vitals powers itinerary-specific information in digital channels, including the Amex GBT mobile app, chat and online booking tools. Travel counsellors answering calls and messages around the world have full access and are contributing in real-time to the refinement of local information.
Mark McSpadden, GBT’s vice president of product strategy and experience, said that trip information will be central to building trust and confidence, in “a world in which guidance changes daily”.
He predicts that for the foreseeable future, “we have to manage every trip as if we were planning an event”.
“Door-to-door travel management has long been an aspiration for our industry, but that isn’t enough in these circumstances. The role of the TMC now begins as soon as the need to travel is first identified and ends long after the traveller has returned home.”
For travel managers, Travel Vitals is integrated into the trip audit process and can trigger alerts when journeys are booked to high-risk destinations. Reporting capabilities monitor future bookings, helping drive policy compliance when hotel stays or ground options are not booked alongside air travel. Conversely, reports track historical bookings, critical if an individual’s movements need to be retrospectively traced because of an infection rate spike in a specific location.