CWT reveals new operating structure

Patrick Andersen is appointed President, RoomIt & Commercial, Niklas Andréen is appointed President, Traveler Experience & Customer, and Michelle McKinney Frymire is appointed President, Strategy & Transformation, Chief Financial Officer.

CWT, the business-to-business-for-employees (B2B4E) travel management platform, now has a new operating structure.

With immediate effect, Patrick Andersen is president, RoomIt & commercial; Niklas Andréen is president, traveller experience & customer, and Michelle McKinney Frymire is president, strategy & transformation, chief financial officer.

From left: Patrick Andersen, Niklas Andréen, and Michelle McKinney Frymire

The three newly-created global operating units these leaders will oversee comprise:

• RoomIt & commercial: global supplier management, RoomIt, marketing, product, partnerships, external communications, and solutions group;

• Traveller experience & customer: traveller experience, global sales, and customer engagement, including oversight of all industry verticals;

• Strategy & transformation: finance, technology, talent & performance, enterprise projects and strategy.

Along with these changes, Kelly Kuhn has decided to step back from her operating role of chief customer officer to assume the newly created role of Special Advisor, while remaining on the Executive Leadership Team. She has spent thirty-plus years in various positions at CWT.

Lauren Aste, chief legal officer; Catherine Maguire-Vielle, chief human resources officer; John Pelant, chief technology officer, and Chris Vukelich, strategic advisor, remain in their roles and on the Executive Leadership Team.

CWT has taken a number of additional steps to weather the challenges of the pandemic and position for the future. The company recently announced a successful capital raise of US$250 million, a strong support from its bondholders, lenders and shareholders.

Operating costs have been managed mainly through temporary furloughs and pay reductions, and more recently also through voluntary programs offered by the company.

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