CWT Meetings & Events has introduced two new solutions to help event organisers create a better attendee experience – a website collaboration tool that streamlines the process of designing event websites, and chat support for event attendees.
The design and building of an event website are usually laborious for all involved, with a lot of time spent providing feedback, email and phone communications, and difficulty in tracking and storing changes.
The new online website collaboration tool aims to streamline this process, where a client can look at a web page on their screen, mark up the changes and share them with the CWT M&E team at the click of a button. Change requests and task statuses are more easily understood, and actions are readily assigned among those working on the project.
This will help to increase efficiency and create a better experience for the client, and free up time for CWT M&E’s web buildings to be more creative and consultative. During a pilot roll-out last year with one of CWT M&E’s global tech clients, the tool helped cut down the time to build event websites by as much as 30 per cent.
CWT M&E has also added live chat support to its portfolio of attendee engagement and management services. The chat service can be integrated into the event website, providing attendees with another channel to obtain assistance with their travel arrangements, registration, and other requests, as well as technical support for virtual and hybrid events.
Both the website collaboration tool and chat support are included in CWT M&E’s standard event planning and management service and are available to customers worldwide at no additional cost.