BCD Travel gets closer to Asia-Pacific customers with Sri Lanka call centre
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BCD Travel has opened a fully-owned service centre in Colombo, Sri Lanka, to facilitate more efficient programme deployment for clients in Australia, Hong Kong and Singapore as well as to support its global travellers with frontline services during out-of-office hours in their regions.
The BCD Asia-Pacific Service Center draws on Sri Lanka’s abundant pool of skilled talent and favourable market economics. The company is said to be the first global travel management company to join the Sri Lanka Board of Investment, which demonstrates the facility’s contribution to the local economy and job creation.
The BCD Asia-Pacific Service Center is also creating a local Sustainability Committee and will appoint a local charity to further expand its outreach to the local communities.
“Coming out of the pandemic, our laser focus was on ‘building forward’ through a sustainable operating strategy,” said John Snyder, president and CEO at BCD Travel.
“Investing in a country emerging from political and economic instability not only supports our strategy for sustainable growth, but also demonstrates our commitment to care for our communities and feed the future.”
The BCD Asia-Pacific Service Center is pivotal to BCD’s preparation for the travel industry’s emergence from the pandemic and for clients’ subsequent growing demand for travel. The service centre currently has close to 200 full-time employees and is in active expansion mode. The company expects it to be one of its largest operations in Asia-Pacific by the end of this year.
The facility will be led by a local management team, with Pradeep Kumar at the helm as executive director. Kumar reports to Greg O’Neil, BCD’s president for Asia Pacific, Middle East, Africa & Global Network.