The Gold Coast Convention and Exhibition Centre (GCCEC) has released its first Visual Welcome Story, following the venue’s recent attainment of Accessibility Accreditation through the Australian Tourism Industry Council.
The Visual Welcome Story, prepared in collaboration with Autism Queensland, supports visitors of all abilities in feeling prepared for their visit and welcome to GCCEC. It is a step-by-step guide to accessing GCCEC and a description of what visitors may experience at the venue.
According to Autism Queensland, approximately one in five Australians have a disability, approximately one in seven people identify as neurodivergent, and one in 70 Australians is autistic.
Pam Macrossan, Autism Queensland’s CEO, said that there is a growing recognition by businesses and community organisations of the value of universal support to ensure all customers are included and welcome.
“Welcome stories are designed to help visitors prepare for their journey to a new venue or event, making them feel comfortable and welcome in the space,” she added.
Adrienne Readings, general manager of GCCEC, said “We have always worked hard to ensure that the convention centre is accessible to all types of visitors and we are proud to add resources such as the Welcome Story. This year, Queensland’s Year of Accessible Tourism is helping ensure that the state is a destination for people of all abilities, and we want to help lead the way for venues.”
