Asia/Singapore Monday, 22nd December 2025
Page 195

Singapore, China to implement 30-day visa-free entry from February 9

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Singapore and China have agreed to a 30-day mutual visa-free entry for their citizens, where the arrangement will begin on February 9, 2024.

Under the agreement, Singaporeans and Chinese citizens holding ordinary passports can enter China or Singapore without a visa for no more than 30 days if they are travelling for business, sightseeing, or visiting friends and family.

Those who plan to engage in activities that require prior approval, such as work or news reporting, or plan to stay for more than 30 days, must still secure the relevant visa before entry.

Currently, Singaporeans holding ordinary passports can enter China without a visa for 15 days for purposes like sightseeing, visiting family and business. Chinese citizens currently require a visa to enter Singapore.

Plans for the 30-day mutual visa exemption agreement were announced around two months ago, during the highest-level annual bilateral forum between Singapore and China.

“It has been a year since China, one of the top markets in the world for business travel spending, reopened its borders since the pandemic. We have been looking forward to the easing of visa requirements between China and Singapore as China has been Singapore’s largest trading partner since 2013, with bilateral trading volume at US$55.6 billion for 1H2023, said Calvin Xie, general manager of FCM Greater China.

“Chinese companies are also expanding their footprint globally with notable success in South-east Asia, and with Singapore known as a regional tourism hub for both companies and tourists, we foresee an increase in business travel,” he added.

Turkish Airlines to fly from Istanbul to Melbourne via Singapore

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Turkish Airlines will launch Istanbul-Australia services via Singapore from March 15.

The thrice-weekly flights will include a 1.5-hour stopover at Changi Airport without the need to change aircraft.

The flights will be operated on the 300-seat Boeing 787-9 passenger jets, before switching to 329-seat Airbus A350-900 planes from April.

As the only European airline to operate flights to Melbourne Airport, Turkish Airlines has plans to make this a daily service in the future.

Turkish Airlines will become the sixth carrier to fly between Singapore and Melbourne, joining Singapore Airlines (SIA), Scoot, Qantas and Jetstar.

AIME returns for a bigger, better event in 2024

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The 31st edition of the Asia Pacific Incentives and Meetings Event (AIME) is readying to hold the biggest AIME in a decade.

The event, to be held from February 19-21, 2024, in Australia at the Melbourne Convention and Exhibition Centre, will host more than 600 buyers from around the world, and welcome 3,500 visitor buyers and 570 exhibitors from various business events sectors.

The Melbourne stand at AIME 2023

AIME’s event director, Silke Calder, shared: “More than 600 Hosted Buyers will attend AIME 2024, which is an amazing growth of 51 per cent on 2023. We will host buyers from Australia, New Zealand, South-East Asia, North Asia, India, US, Canada, Europe and UK.

The number of exhibitors has also grown by 63 per cent. International destinations attending AIME for the first time since the pandemic include Fiji, Korea, Macau, US, Canada, Sri Lanka, Vietnam, India, Maldives, Italy, Malta, Norway, Monaco and UK/Ireland.

They join countries including Japan, New Zealand, Hong Kong, Malaysia, Indonesia, Thailand, Singapore and Africa returning to the AIME showfloor. In total, 33 countries will be represented at AIME in 2024.

Every state in Australia will also be represented at AIME next month.

This year’s AIME will also see several new components, such as a dedicated zone for the world’s boutique experience makers, which will showcase more than 20 operators offering customisable experiences.

An official AIME podcast will also be launched. Episodes will be recorded live at AIME 2024 in collaboration with AIME’s podcast production partner, Connected Event Group, in its podcast studio on the show floor.

“The podcast aims to take listeners behind the scenes of the dynamic and ever-evolving world of events. Join us as we delve into the latest trends, share expert insights, and explore innovative approaches shaping the future of the industry,” Calder elaborated.

Another new zone for 2024, the DMC Network will bring together destination management companies from all over the world.

Kicking off the three-day event on February 19, AIME’s Knowledge Program is themed “The 4Ps of GLOCALISATION”, with two keynote speakers award-winning marketing executive Lisa Ronson and bestselling author; and TV host and founder of the 100 Things movement Sebastian Terry.

SACEOS launches MICE Sustainability Certification

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This initiative will contribute to Singapore's vision of becoming a leading sustainable MICE destination in the Asia-Pacific region

The Singapore MICE Sustainability Certification (MSC), developed by the Singapore Association of Convention & Exhibition Organisers & Suppliers (SACEOS) with the support of Singapore Tourism Board (STB) and in consultation with members and industry players, was launched today.

Building on the first MICE Sustainability Certification introduced in 2016, the new framework will help equip and certify businesses for adopting sustainable practices in events and raise sustainability standards across Singapore’s business events industry.

This initiative will contribute to Singapore’s vision of becoming a leading sustainable business events destination

The Singapore MSC is aligned with the targets set out in the MICE Sustainability Roadmap, which includes the development of a set of sustainability standards and a certification framework by 2023 that the industry can readily apply, and to achieve nationally or internationally recognised sustainability certification for 80 per cent of SACEOS members, and the six purpose-built MICE venues, by end of 2025.

For this purpose, the Singapore MSC incorporates international benchmarks in certifying business events players for their adoption of sustainable practices at both an organisational and event level. Beyond certification, it aims to drive awareness of sustainability in events and encourages all stakeholders and organisations to integrate sustainable practices in all aspects of event management when planning events.

To help businesses embark on their Singapore MSC journey, financial assistance schemes related to business improvement and productivity will be made available for companies to tap on.

Dylan Sharma, co-founder & director, TRICOM Events, said: “Event agencies, such as TRICOM, have the responsibility to integrate sustainable practices across all the events that we organise. This is a matter not only of corporate social responsibility, but also client responsibility seeing as, increasingly, our clients seek strategic and practical advice on the organisation of sustainable events. It is important that our industry has recognised means of providing others with assurance of our capabilities in organising sustainable events. The Singapore MSC provides this. As a pilot company for the Singapore MICE Sustainability Certification, I strongly encourage all industry players in the MICE ecosystem to get themselves certified, in line with our industry and national imperatives.”

Ian Wu, co-owner & CEO, HUONE Singapore, added: “Venues, big or small, are an integral part of the MICE ecosystem. Even as a small events venue, we at HUONE Singapore believe that we can also play a part in reducing the environmental impact of our events and having a sustainability mindset across our team, that is not just driven in a mechanical nature.

“The Singapore MICE Sustainability Certification, which we are in the process of undertaking will also serve as a barometer to how close, or far away we are, in terms of the actions that we have already executed or are planning to put in place, and will provide assurance that we are on the right track. We are honoured to have the opportunity to be a part of this endeavour, and we hope that our efforts might inspire others to join us in the sustainability journey, if a small team like us can do it, so too can everyone else. Lastly, while the certification process might seem daunting to a first-timer, it is an important first step towards a more sustainable future for our industry that all of us must take.”

Alan Christie takes on growth & development role at La Vie Hotels & Resorts

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La Vie Hotels & Resorts has promoted industry veteran Alan Christie to the role of senior director – growth & business development, Asia, Middle East and Africa.

In this newly-created role, he will be based out of La Vie’s Bangkok head office where he will take charge of growing La Vie Hotels & Resorts portfolio across Asia, Middle East and Africa and increasing awareness of this business model.

He was most recently La Vie’s area general manager, Sri Lanka, where he was responsible for managing the strategic performance of the Radisson portfolio in Sri Lanka.

Minor Hotels names new VP of operations in India

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Minor Hotels has appointed Vijay Krishnan-Vazhvelil as vice president – operations, India.

With over 20 years of experience, he is an experienced business leader with a focus on luxury hospitality, wildlife tourism and experiential travel.

He will be based in Dubai and Bangkok, and will play an instrumental role in building a sustainable pipeline and operations in India. His most recent role was as vice president of operations at Royal Orchid & Regenta Hotels & Resorts.

GBTA expands global presence with strategic appointments in APAC and LATAM

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GBTA APAC Conference 2023 was held in Singapore

GBTA is boosting its leadership and global reach and has named one member each from Asia-Pacific (APAC) and Latin America (LATAM) as board directors to include the voices of those regions.

London-based GBTA president Mark Cuschieri, said: “In line with our global outlook, I’m delighted to announce the addition of two ex-officio members from the regions of APAC and LATAM to the GBTA board of directors.

GBTA APAC Conference 2023 was held in Singapore

“I’m pleased that Peter Koh for APAC and Felipe Cardona for LATAM will serve as ex-officio (non-voting) directors until the latter part of 2024, at which time we hope to finalise the process to give those regions fully elected, voting directors.

“These regional board members will bring unique perspectives and insights that will enrich our decision-making processes.

“This expansion underscores our commitment to being a truly global organisation, fostering international cooperation and ensuring the voices of all our members are heard.”

Koh, who chairs GBTA’s Asia-Pacific advisory board, commented GBTA has become less US-centric, having recognised that APAC is a key region in corporate travel.

GBTA’s Asia-Pacific advisory board chair also shared that Singapore membership is growing well and taking up a big share, and the next two emerging markets are China and India with 37 and 31 members respectively.

As of December 2023, there are 292 regional members with buyers making up 31 per cent and suppliers 69 per cent.

Koh continued: “The goal is to attract every travel manager to be a member, but suppliers will continue to outnumber.”

With growing APAC numbers, Elle Ng-Damarwan, based in Singapore, has joined GBTA as regional director to support members to increase their involvement and learn from each other.

Koh told TTGmice that a number of committees are being set up in areas such as risk, DEI (diversity, equity, inclusion), accommodation, and young travel professionals. GBTA also wants to attract more to join the existing sustainability task force.

Upcoming APAC events this year include a forum in Mumbai, a joint effort by FCM Travel Asia and GBTA, in February; a Singapore networking cocktail in March followed by the GBTA APAC conference later in May 14-15. Taking place at Raffles City Convention Centre, the GBTA APAC conference will be a two-day event that will be co-located with the Worldwide ERC Global Mobility Summit.

FCM Asia makes six predictions for business travel in 2024

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Business travel is still an important component for a number of companies

The year 2024 is looking positive for business travel, where the sector will continue its upward trajectory, although corporate travel programmes’ budgets will be tested.

Studies have shown that business travel correlates to economic growth. We are seeing corporate travellers take advantage of being able to combine both business and leisure travel. There is also a real business focus on face-to-face meetings and collaborations, given the evidence that in-person meetings are the most productive way for businesses to operate.

Business travel is still an important way to do business for many companies

Business travel is still a high priority despite economic impacts. Lower airfares in 2024 will open options for budget-conscious business flyers. While economic uncertainty posed concerns for any business, there would be a meeting point in the travel industry with falling travel costs. In October 2023, a survey by the Global Business Travel Association found about 70 per cent of corporate travel buyers expect to increase or keep their travel budgets in 2024.

International demand to continue into 2024, and fare rises of three to seven per cent is forecasted in 2024. Asia has seen an increase in economy class fares by 21 per cent and 17 per cent in business class fares year to date 2023 versus 2019. Mumbai to London has seen the highest increase of 24 per cent in economy class fares followed by Mumbai to Delhi. Business class fares from Mumbai to London saw a 14 per cent increase in 2023 versus 2019. Both airports from Shanghai to Singapore have seen an increase in business class fares. Shanghai Hong Qiao Airport saw a 24 per cent increase in fares and Shanghai Pudong Airport saw a 20 per cent increase.

Easing of visa requirements. China, the world’s second-largest economy, has granted unilateral visa-free travel for holders of ordinary passports from France, Germany, Italy, the Netherlands, Spain, Norway, and Malaysia and signed agreements on mutual visa exemption with over 150 countries which enable citizens to travel to China without a visa.

Bleisure trips are on the rise. Bleisure travel to continue to rise in 2024 as the world returns to normality, flight capacity continues to grow, and collaboration still is a priority. As we see a fixation on productivity amid economic pressures, organisations are looking to meet and gather face-to-face. Employees are taking advantage of increased business travel to extend their trips for joint leisure purposes.

Leveraging technology for smoother travel. Technology will play a key role not only in enhancing the travellers’ experience but also in supplying data-driven insights and real-time updates. For example, FCM’s AI assistant, SAM (Smart Assistant for Mobile), proactively informs travellers of flight delays and recommends the nearest lounge instead of waiting at the gate.

Increased focus on sustainable initiatives. As sustainability has risen to the top of the business agenda, more companies join the race to net zero. To empower companies, FCM Consulting has partnered with CAPA – Centre for Aviation, which pairs the team’s unique methodology with the CAPA Envest Global Sustainability Benchmarking Report. FCM is the only global travel management company (TMC) to currently have access to this data which provides a comparable ranking of airlines incorporating over 10 ‘sustainability parameters’ and is regarded by CAPA as the industry’s single source of truth on emissions, benchmarking airlines, and their performance as they transition to net zero operations.

Regardless of which TMC is selected; enterprises can get a scorecard to learn how their air travel programme and preferred airlines score on various sustainability metrics. As companies become more astute on all things sustainability-related, TMCs must be able to provide a deeper, and more accurate analysis of travel impact with measurable benefits.


Bertrand Saillet is FCM Travel Asia’s managing director.

Applications for ICCASkills New Zealand scholarship programme now open

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ICCASkills champions real-world learning and growth irrespective of age or experience

Tourism New Zealand has announced the continuation of its ICCASkills scholarship programme in 2024, offering New Zealand business events professionals the chance to undertake internationally-recognised certifications.

Developed by the International Congress and Convention Association (ICCA) and designed by industry experts, ICCASkills delivers the only globally-recognised certification for suppliers in every sector of the meetings industry. ICCASkills offers two certification tracks: the CICS (Certified International Convention Specialist) for junior professionals, and CICE (Certified International Convention Executive) for those in management roles.

ICCASkills champions real-world learning and growth irrespective of age or experience

A limited number of scholarships are available for New Zealand-based professionals working in the business events industry, with Tourism New Zealand sharing costs with the scholarship recipient’s employer.

In addition to online courses starting in March 2024, an in-person ICCASkills training event will be held in New Zealand for the first time.

The three-day training event will take place at Te Pae Christchurch Convention Centre in Christchurch from September 10-12, facilitated by ICCA’s expert international instructors Deanna Varga and Juan José García.

International events professionals will also be invited to attend this course. Domestic learners will also have the opportunity to participate in a post-training activity programme (at their own cost). Details will be confirmed in due time.

Tourism New Zealand’s general Manager NZ & business events, Bjoern Spreitzer, said: “Business events are a key part of Tourism New Zealand’s strategy to attract high-quality visitors who positively benefit New Zealand’s nature, culture, society, and economy.

“Business events are all about people – it is important to invest in our people in the industry and educate and elevate New Zealand’s event sector to ensure international visitors continue to have a world-class experience here.

“This is a valuable professional development opportunity for New Zealand’s event professionals, and we encourage people to attend the training in person to make the most of the networking opportunities.”

CWT enhances traveller messaging support with GenAI

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CWT travellers can have an unscripted conversation with a GenAI-enabled virtual assistant

CWT has improved traveller messaging interactions on its myCWT platform with generative artificial intelligence (GenAI) capabilities powered by Azure OpenAI.

Travellers seeking assistance via the messaging service channel on the myCWT web and mobile apps will now engage in unscripted conversation with a GenAI-enabled virtual assistant. When the virtual assistant is unable to help, it will seamlessly over to a travel counsellor.

Travellers can have an unscripted conversation with a GenAI-enabled virtual assistant

Following a pilot run with a small group of early adopters, the enhanced messaging service has now been rolled out to customers in 56 countries, achieving traveller satisfaction scores of over 90 per cent.

“We see immense potential in using generative AI across our products and services to benefit our customers… GenAI will speed up our ability to automate conversations in a powerful way, significantly reducing response times and allowing our travel counsellors to focus on more complex customer needs,” said Erica Antony, CWT’s chief product officer.

In the coming months, CWT will start using GenAI for live language translations in its messaging service, allowing travellers to quickly and easily access support in their preferred language. It is also looking to boost its virtual assistant’s ability to better understand each customer’s unique preferences, previous travel patterns, and specific business requirements, offering a fully personalised and intelligent experience.

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