Collinson, a provider of airport experiences, loyalty and customer engagement solutions, and owner and operator of Priority Pass, has launched LoungeKey Pass Storefront, a new channel that enables businesses to increase ancillary revenue.
LoungeKey Pass Storefront is a B2B tool hat extends from LoungeKey Pass, a digital voucher that enables users to visit an airport lounge without the need for registration, physical cards or membership. Businesses can now offer direct purchase of LoungeKey Pass to their customers by linking to the co-branded user interface via their existing booking channels or customer journeys; in turn providing their business with immediate ancillary revenue.
Besides boosting ancillary revenue, LoungeKey Pass Storefront offers businesses cost-effective brand differentiation through the ability to personalise the user interface with their logo and accessibility to the Storefront via their own ecosystem. Brands can further enhance their customer engagement proposition by incorporating LoungeKey Pass Storefront as part of their spend-based rewards or point redemption programmes.
Japan Airlines is the first brand globally to partner with Collinson to offer LoungeKey Pass to its customers, where JAL’s customers are now able to purchase LoungeKey Pass directly via JAL’s website.
Customers with a LoungeKey Pass can access over 1,500 airport lounges and travel experiences – dining not included – in over 700 airports in 145 countries.
According to Collinson’s The New Rules of Engagement: Customer Expectations Revealed research report, while most consumers in Asia Pacific (60 per cent) cite rational rewards, such as points or cashback, as preferred ways to engage with them, experiential benefits continue to increase in significance. Consumers, particularly millennials and Gen Zs, seek non-financial, experiential-driven rewards, such as airport lounge access, sleeping pods and gaming lounges; with these generational cohorts revealing that having access to airport lounges makes them feel valued and rewarded.
Todd Handcock, global chief commercial officer and Asia Pacific President, Collinson said: “Customer engagement and loyalty programmes that have travel-related benefits are highly popular among consumers of today. Almost half of the Asia Pacific-based respondents to our recent research survey said that brands who offer such rewards are highly effective in influencing their spending behaviour.
“In addition, consumers, particularly millennials and Gen Z-ers, are more likely to join a new customer engagement programme if it offers travel-related rewards and benefits. By leveraging LoungeKey Pass Storefront, businesses can deepen their engagement with their consumers through making highly-valued experiences more easily accessible, while driving better commercial returns.”
