Brought to you by Kuala Lumpur Convention Centre

The business of meetings is all about connecting people. With personalisation and digital transformation high on people’s agenda, leveraging technology to facilitate better engagement is paramount, whether that is seamlessly connecting those halfway across the world from each other or those within the same space.

That is exactly what the award-winning Kuala Lumpur Convention Centre (KLCC) endeavours to offer its clients and guests. Matching the needs of the business events industry, Malaysia’s premier purpose-built venue has been developing new products, services, and room setups to ensure that events remain exciting, providing the right environment for learning, business or pleasure.

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“More than 1,500 meetings take place at our venue annually and the format of these meetings have changed over the years. They have become more collaborative and interactive, giving an opportunity for all in a room to participate. Delegates today are tech-savvy and expect the same from a venue when attending events. We want to meet these expectations, not by offering the latest in gadgets, but by offering the right solution for each event so that our clients and guests fully benefit from their time here,” said John Burke, general manager, KLCC.

To accommodate the demands and expectations of clients and delegates, the centre has already begun to roll out a comprehensive refurbishment programme.

In 2023, KLCC completed the fitting out of some of the shared areas, Ten-on-Call function area, as well as upgraded much of the furniture and technology, IT infrastructure, and the food court. Some of the in-room meeting technology have also been enhanced to support collaborative meetings. Clients can look forward to utilising this new feature from 2024.

Besides, KLCC will also be seeking out customer feedback as part of its refurbishment programme to ensure the effectiveness of its new products and solutions. An existing meeting space is currently being converted into a concept room where clients can test out the vision of the future meeting space refurbishment.

Burke elaborated: “Our aim, going into the future, is to offer products and solutions that our clients want, and this concept meeting room will help us determine their needs to refine designs. The concept room, once finalised with this input, will be used as a template for all the other meeting rooms and functions halls.”

The upgrades are timely to meet growing demands for meeting spaces. Commencing 2024 in an extremely strong position with 65 per cent of its business target secured, KLCC’s packed calendar includes 47 exhibitions and 32 conventions (26 of which are international) over the next 12 months and expects to add more over the course of the year.

“We are very excited to introduce all these new plans to our clients and to continue to work closely with them to ensure the success of their events,” Burke added.