Asia/Singapore Tuesday, 23rd December 2025
Page 267

Business Events Adelaide expands bid team

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First column, from top: Jakki Govan; Casey Smith; Helen Xu. Second column, from top: Mark Phelps; Peumi Peiris; Chantel Kistenkas. Third column, from top: Edgar Navarro Parez; Sara King; Marcia Mudge

The South Australian State Government has provided Business Events Adelaide with an increase in funding allocation, bringing about an expansion in the bid team.

The new bid team (both international and domestic) is led by Jakki Govan who joined the organisation in late-2022. Govan has an enviable reputation both domestically and internationally in sales and marketing, as well as an understanding of how to win business events, and of their economic value.

First column, from top: Jakki Govan; Casey Smith; Helen Xu. Second column, from top: Mark Phelps; Peumi Peiris; Chantel Kistenkas. Third column, from top: Edgar Navarro Parez; Sara King; Marcia Mudge

Her team includes Casey Smith, who has been promoted to international director of bidding, after five years with Business Events Adelaide.

The international bid team comprises Helen Xu, director of sales Asia. Xu has been working in Asia and Australia for more than 20 years (based between Sydney and China).

Next, Mark Phelps is manager business development, who after more than 10 years with the South Australian Tourism Commission has chosen to move to Business Events Adelaide.

Meanwhile, Peumi Peiris is also manager business development, who after more than 15 years with the Sri Lankan Convention Bureau and two years at Flinders University, has moved to Business Events Adelaide.

Moving on, the domestic bid team comprises Chantel Kistenkas, manager business development, who is responsible for the Sydney market. She is an experienced professional with a commercial sales background.

Next, Edgar Navarro Parez is manager business development, responsible for the Melbourne market. He has been part of the Business Events Adelaide team for four years and arrived from Mexico 12 years ago.

Additionally, Sara King is also manager business development, responsible for the remainder of the Australian markets. She has 15 years of industry experience across business development and sales in South Australian five-star hotels, as well as in the associations sector.

Last but not least, Marcia Mudge has been appointed director events and services, bringing more than 20 years’ experience delivering events in both the public and private sectors.

Christchurch Airports works towards restoring air links, improving green credentials

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Christchurch Airport's Hydrogen Consortium aims to pioneer the commercial deployment of green hydrogen-powered aircraft

Christchurch Airport is working tirelessly to restore air links, update hardware and advance on sustainability goals – all to ensure the country has a healthy second airport.

Scott Callaway, general manager, trade development, Christchurch Airport, said a reliable second airport is crucial in the event of weather incidents.

Christchurch Airport’s Hydrogen Consortium aims to pioneer the commercial deployment of green hydrogen-powered aircraft

Callaway said: “We need to work hard to build our international arrivals up, as they are of high value to New Zealand and the South Island.”

Christchurch Airport is the gateway to South Island, which is working to achieve 40 per cent of international arrivals to New Zealand.

In 2019, Christchurch Airport welcomed seven million passengers a year.

“We did some research previously, and for every dollar we bring into the economy, NZ$50 (US$31.70) is spent downstream, and that is a big multiplier that goes beyond Christchurch and spread throughout the South Island,” added Callaway.

When asked about air links with China, he said the airport currently has an “undertaking from China Southern Airlines”.

He said: “China is really important to the South Island and Christchurch Airport. We’ve done a lot of work in marketing (to the Chinese market), such as partnering with Alibaba. Our expectation is that it will come back strong. (For now), it is still quite early in its recovery.”

There are also discussions with Singapore Airlines and Emirates, two carriers that are crucial in bringing in international visitors. Unfortunately, ticket prices on both carriers are sky high, driven up by pent-up demand from both business and leisure travellers.

“At some point in the next six to 12 months, we should see a softening in pricing. The demand will still be high, but I think that (the current pricing) is temporary,” he opined.

In addition to sustainability initiatives in place since 2016 – such as hand-sorting rubbish and introducing electric vehicles – Christchurch Airport is also exploring the feasibility of electric planes. In fact, New Zealand’s first two-seater electric plane was assembled in Christchurch.

“The future of aviation is on everybody’s mind. Although we don’t believe that electric planes have a huge place in the future, their technology is something worth exploring,” Callaway remarked.

More crucial in the airport’s sustainability efforts is the Hydrogen Consortium announced in February 2023, where the vision is to support the country in pioneering the commercial deployment of green hydrogen-powered aircraft. Consortium partners include Christchurch Airport, Airbus, Air New Zealand, global green energy company Fortescue Future Industries, next generation energy company Hiringa Energy, and liquid hydrogen solution pioneers Fabrum.

“The cost of producing hydrogen and delivering it to the aviation industry is a consideration. (We are looking into) producing our own hydrogen, which will lower the cost as it is a complex material to transport. If we can start producing it, we get an economic advantage,” he pointed out.

The first phase will focus on research, which will be completed by the end of 2023. The second phase will focus on whether hydrogen aircraft test flights can be held in New Zealand.

Hyatt Regency Danang Resort & Spa welcomes new executive chef

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Hyatt Regency Danang Resort & Spa in Vietnam has appointed Pierre Tavernier as executive chef.

He will be responsible for overseeing the resort’s F&B operations, comprising six restaurants, bars and lounges, plus in-room dining, banqueting and catering services.

A culinary expert with more than 18 years of experience, Tavernier commenced his career in 2005, where he worked with Michelin-star chefs in leading restaurants in France, Australia and Switzerland.

Moving to Thailand, he served as chef de cuisine at Meatlicious by Gaggan in Bangkok, before joining the Hyatt family for the first time in 2016 as chef de cuisine at Park Hyatt Bangkok. Having impressed during his five-year spell there, Tavernier was appointed to the role of executive chef at Hyatt Regency Koh Samui in 2021.

Asia boasts highest airline seat growth, travel demand fuels robust room rates: FCM

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Positive momentum of 2H2022 continues in business travel this year

Both business and leisure travel across the globe is forecasted to be at 85.5 per cent of 2019 levels this year, according to FCM Consulting’s latest Global Trends Report.

1Q2023 corporate travel demand remained strong despite the mixed economic conditions, with securing options and booking lower prices driving corporate travellers to book online, early.

The positive momentum of 2H2022 spills over and continues in the business travel sector this year

Domestic booking trends for 1Q2023 versus 1Q2022 saw a 27 per cent rise in online adoption, the advance booking days extended from 17 to 19, and average days away held firm at 2.9. The report also showed that in-person meetings was the leading reason for corporate travel.

On the accommodation side of things, global hotel occupancy for the quarter was 60.5 per cent, only four percentage points below the occupancy levels of 2019.

Stabilisation returning to air travel
After 2022, a year full of significant imbalance of both supply and demand, air travel is predicted to stabilise this year, seeing added capacity in 1H2023 and airfares moderating in 2H2023. Data showing 1Q2023 seat capacity was up 2.1 per cent on 4Q2022 and down 6.8 per cent on 1Q2019.

Early forecasts show air capacity offered in 2023 will be just 2.5 per cent short of 2019 volumes.

Lift off in Asia
The region with the highest seat growth in 1Q2023 vs 4Q2019 was Asia with a 12.2 per cent increase, with most other regions averaging two per cent growth.

The exception to this was Europe which saw an 8.7 per cent decline as the region balanced changes in demand – but the Northern Hemisphere summer will drive demand in 2Q and 3Q2023.

Return of airline seats
The forecast across seats offered from 20 major airlines for a full calendar year reports a 94 per cent return of seats in 2023 versus 2019. Singapore Airlines, Qatar Airways and Qantas Airways have a seat forecast of 97 per cent as travel normalises.

Increase in business class fares
While the global average of international business class fares increased by 18 per cent in the first two months, Asia experienced an increase of 23 per cent. Discounted economic fares increased by 14 per cent internationally while Asia had a 15 per cent increase.

Mumbai to London saw the highest increase of 26 per cent in discounted economy fares while business class fares from Dubai to Shanghai increased by 47 per cent.

Asia demand fuelling robust room rates
1Q2023 saw all six regions surpass 4Q2022 average room rates by four to 26 per cent, with the Middle East rising by 22 per cent, Europe up 19 per cent, Latin America increasing by 12 per cent, Australia/New Zealand up 12 per cent, North America rising four per cent, and a 26 per cent increase in Asia’s room rates.

As China opened borders, the rebound across Asia was significant with an increase of 26 per cent. Room rates in Tokyo averaged at US$294, Singapore at US$269, Seoul US$239 and Hong Kong at US$224, making Tokyo the most expensive city to stay in Asia.

On the accommodation front, there is also a growing demand for one of the most successful traveller offerings in recent years – lifestyle hotels – focused on travellers who want to experience something unique.

Hotels that have lobbies to encourage interaction, offer green initiatives, have slick technology, and wellbeing choices are some ingredients customers are looking for.

“Despite mixed economic conditions, corporate travel demand remained strong in 1Q2023. High global inflation rates continue to put pressure on costs and the travel industry ecosystem has reviewed operating costs, changed pricing, upgraded technology to drive efficiency to reduce underlying costs and removed disruption and risks,” said Bertrand Saillet, managing director of FCM Asia.

“Not only are in-person meetings the leading reason for corporate travel but business travellers are also booking online, early, to secure lower prices. Domestic booking trends for 1Q2023 versus 1Q2022 also saw a 27 per cent increase in online adoption,” added Saillet.

Sarawak aims to be the first Legacy Capital in Malaysia and Borneo

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The 10th Anak Sarawak Awards was Malaysia’s first business events award programme

Sarawak plans to establish and position itself as Malaysia and Borneo’s first Legacy Capital for business events in the wake of Indonesia’s new capital city development on Borneo, announced the premier of Sarawak, Abang Abdul Rahman Zohari Openg at the 10th Anak Sarawak Awards.

Abang Adul Rahman elaborated: “This is Sarawak adopting transformative thinking — first-tier thinking. Legacy impact is Sarawak’s value proposition beyond business events, but the proposition for all sectors and industries. We can no longer confine our thinking to just Sarawak. We must adopt a broader perspective that incorporates the opportunities present in Borneo. Indonesia’s new capital Nusantara is already developing and once it emerges, our business events industry should be ready to seize opportunities.”

The Anak Sarawak Awards was Malaysia’s first business events award programme; its 10th edition pictured

To support this, the Sarawak Government has plans for new infrastructure in place. This includes the expansion of Borneo Convention Centre Kuching; the building of a new convention centre in Miri; and the establishment of a Sarawak-based airline to improve the region’s connectivity.

These plans will be driven by Business Events Sarawak (BESarawak), which Abang Adul Rahman said will be getting an increased headcount due to its “critical role”. Funding will also be increased to support sustainable, purpose-driven business events.

The Premier also announced that the current Anak Sarawak Awards will be retired in favour of a bigger and bolder programme to complement Sarawak’s vision of becoming a Legacy Capital.

Organised by BESarawak on May 12, 2023, the 10th Anak Sarawak Awards is Malaysia’s first business events award programme. This year was themed Passion Inspires Legacies, a celebration of achievements and unwavering commitment. Out of the 27 nominees shortlisted, there were nine winners.

Moving forward, the new programme will be titled Borneo Inspires Legacy Awards and will encompass fresh categories and welcome nominations from all over the world, shared Abang Adul Rahman.

Speaking at the same event, Sarawak’s minister of tourism, creative industry and performing arts, Abdul Karim Rahman Hamzah, revealed that the industry’s performance has surpassed expectations.

He said: “In 2022, Sarawak exceeded its initial target by 111 per cent to secure 100 business events worth RM326.3 million (US$72.6 million) in total economic impact — surpassing the target by 196 per cent. Delegate expenditure is estimated at RM117.3 million and tax revenue of RM19.6 million, while 26,000 job opportunities are expected to arise.

“We won every international bid last year at 100 per cent, an increase of 15.8 per cent in 2020 and seven per cent in 2021, indicating that we have a strong value proposition in legacy impact. Echoing the Premier, the new narrative of business events will cast a wider net to secure impacts beyond tourism.”

Behind Sarawak’s transformation is a decisive strategy that is consistent with its strategic direction on legacy impact.

Amelia Roziman, BESarawak’s CEO, elaborated: “We are launching the Legacy Impact Master Action Plan in Germany on 23 May at IMEX Frankfurt. One component of the action plan is to recognise the innovation and social impact of the business events industry, hence the new award programme as announced by Premier.”

International business events trickle back to China, hampered by visa hurdles and sky-high airfares

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International corporate events are returning to China, but challenges abound; Shanghai pictured

DMCs in China say the recovery of international business events after three years of pandemic-related closures, rests on simplifying visa applications and shorter approval times, airfares coming down and more stakeholders getting back on their feet.

They were responding to news that all travellers, since April 29, would be facing less stringent Covid-19 testing before departure, with airlines no longer required to verify the results to allow check-in or boarding.

International corporate events are returning to China, but challenges abound; Shanghai pictured

A Shanghai-based DMC, catering to markets in Europe and the US who declined to be named, told TTGmice corporate events were already back.

Visa applicants, the managing director said, complained about the volume of personal information needed and forms with section wordings that were not yet “internationalised”.

The managing director noted that airfares were still very high, as the frequency was only back to 30 per cent of 2019 levels and affected major cities like Beijing, Shanghai and Guangzhou.

She hoped frequency would normalise by 3Q2023 and welcomed the diversified direct air links to destinations such as Shenzhen, Xiamen, Xi’an and Chengdu.

“We used to pack multi-destination programmes with major cities in one week, and it is now completely feasible to plan international events in these charming destinations as a standalone,” she observed.

Alicia Yao, founder and general manager of IME Consulting, said it was important for DMCs to promote China again at key events like IMEX Frankfurt, but many will not be able to attend due to visa applications and approvals stretching to June and July.

The next opportunity, Yao said, was to piggyback on the Ministry of Culture and Tourism’s China Tea Culture June 14-15 event taking place in Budapest, where European travel agents and DMCs which used to do business with China would be invited.

Yao said IME, headquartered in Beijing, was taking the lead to organise and encourage DMCs to meet buyers to discuss product design, new products, pricing, and encourage the resumption of site inspections.

She added IME and other DMCs were now working together to bid for international conferences.

“Airfares are now twice as what they were before, taking up about 50 per cent compared to 30 per cent of budgets before,” she noted.

IME, she shared, had received RFPs from countries like Hungary, Italy and Brazil with travellers coming to China for business, scientific and technology exchanges.

For Century Holiday Travel Group, which specialises in South-east Asia, business events started trickling in two months ago when China started issuing tourism visas on March 15.

Deputy general manager, Kin Qin, noted while it was easier for travellers from Indonesia and Malaysia to obtain visas, Singapore no longer enjoyed visa-free entry.

Qin reported incentives from South-east Asia resuming from August onwards, but warned demand from China’s domestic market, which was huge and could pay high prices, could affect international business events recovery.

Century, which used to have 300 employees pre-Covid, excluding guides, is rebuilding its staff strength of 100 now. Headquartered in Shenzhen, it has branches in Beijing, Shanghai, Guangzhou, Chengdu, Hong Kong and Macau.

Photo of the day: Tourism New Zealand rewards trade partners with destination experience

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The group on the Hobbiton Movie Set Tour

Tourism New Zealand recently concluded its first global trade incentive campaign, off the back of its latest If You Seek global campaign.

As part of a concerted effort to support tourism recovery in New Zealand, Tourism New Zealand has been actively increasing its trade initiatives across markets. The first-of-its-kind incentive campaign was launched to encourage trade partners to seek more and enhance their destination knowledge of New Zealand. To qualify, participating travel sellers were required to participate in activities and utilise the marketing resources in-market for a chance to join a trade familiarisation trip to New Zealand.

The group on the Hobbiton Movie Set Tour

From April 17-22, 2023, travel sellers from Australia, Germany, Japan, North America, Singapore, South Korea, India and the UK visited the North Island and participated in experiences ranging from a private tour of Maungatautari (Sanctuary Mountain) and Hobbiton Movie Set Tours, to a bath in Hell’s Gate Geothermal Reserve and Mud Spa and a guided tour around Waitangi Treaty Grounds.

“Our trade partners are some of our most valuable advocates when it comes to driving in-market presence and preference for New Zealand. Destination knowledge is crucial to what they do, and we hope this experience in New Zealand has left them with a deeper appreciation and understanding that will be translated in how they position New Zealand to their customers in the market,” shared Gregg Wafelbakker, general manager, Asia, Tourism New Zealand.

Aaron Gilden, head of sales, South & South-east Asia, UK & Europe, Air New Zealand, added: We hope the experience will help our trade partners generate more meaningful conversations and interest around New Zealand. As the airline partner, this campaign opened opportunities for us to better engage with our partners and in turn, strengthen our show of what Air New Zealand has to offer.”

Te Pae Christchurch exceeds performance expectations in its first year

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Te Pae Christchurch

Te Pae Christchurch Convention Centre has well surpassed performance benchmarks in its first year of operation, and is scoring goals for its sustainability practices along the way.

The Centre has just celebrated its first anniversary, revealing to TTGmice that it outperformed its initial projections by about 50 per cent.

Te Pae Christchurch

“It’s way better than we ever thought it was going to be and it was probably due to a combination of factors,” said its general manager Ross Steele.

“Covid compressed the years and postponed some events, and we’re still seeing some of that flow through for next year. But generally, I think there’s been a real pent-up demand for Christchurch which is starting to pay dividends now,” he added.

Steele also attributed the centre’s success to its strategy of procuring local suppliers, which means the convention centre is “doing exactly what it should be doing, (which is) driving economic value to the city”.

He said: “You can see the difference now that (the return of business is) making to some of our suppliers and even to some of the enterprises in and around us, who are taking on additional staff because of the (increased) business.

Domestic airline operations are also back at capacity, while international routes are now at about 80 per cent of pre-Covid levels. New routes from America and Asia are also coming online, in a show of confidence for Christchurch’s return to the international meetings circuit.

Te Pae Christchurch is also measuring its environmental impact as the first international standard convention centre to open in New Zealand ahead of Tākina Wellington and New Zealand International Convention Centre. Carbon consumption is being tracked to establish offset targets, which will also provide the centre the data it needs for its goal of reducing carbon use in following years, among other sustainable practices.

The Centre has just been re-certified the top gold status during this year’s Qualmark Sustainable Tourism Business Award review, improving on its inaugural evaluation across 26 criteria. It did significantly well in the economic and environment and culture categories, and also performed well in the areas of workplace culture, community and industry engagement.

Steele said it was also timely that recertification was awarded during TRENZ 2023, the country’s most significant international B2B travel trade event which was hosted recently at Te Pae Christchurch.

The Centre has hosted 234 events for more than 129,700 delegates since May 2, 2022, generating more than an estimated NZ$50 million (US$31.1 million) in direct economic value for the city of Ōtautahi Christchurch during that period.

Four Seasons Hotel Jakarta welcomes new GM

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Juergen Kreipl is the new general manager of Four Seasons Hotel Jakarta.

A seasoned hotelier with over thirty years of experience in global luxury hospitality, Kreipl’s enthusiasm is already driving results, with exciting new programming in the pipeline.

He most recently served as general manager of InterContinental Genève in Switzerland.

CWT partners with Booking.com for Business

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Booking.com for Business customers will have all the benefits in one place

Global business travel and meetings specialist CWT has teamed up with Booking.com for Business to support an expanded offering for small business customers.

Expected to go live in 2Q2023, this offering will include discounted business travel rates, access to membership rewards from a variety of third-party loyalty programmes, and complimentary 24/7 travel agent support, all provided by CWT.

Booking.com for Business customers will have all the benefits in one place

Powered by travel and expense technology company Serko, the Booking.com for Business platform will combine Booking.com accommodation options with additional hotel, flight and car rental content provided by CWT, as well as multilingual customer service.

Companies will be able to save time and money with discounted business travel rates across flights, accommodation, and rental cars via Booking.com for Business platform, with no booking or servicing fees, all while better managing changes and traveller safety across all trips. Access to CWT travel consultants will be provided in multiple languages to assist with trip management and disruption.

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