Asia/Singapore Friday, 24th April 2026
Page 267

Louvre Hotels Group to surpass 1,000 hotels in China by 2025

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Louvre Hotels Group's French DNA appeals to the young clientele base in China's new consumer era
Louvre Hotels Group’s French DNA appeals to the young clientele base in China’s new consumer era

Brought to you by Louvre Hotels Group

Since making its foray into China after its acquisition by Jin Jiang International in 2015,  Louvre Hotels Group has expanded rapidly in the destination as part of its internationalisation strategy.

Starting with its first hotel, the Campanile brand in 2016, the group’s portfolio now stands at more than 500 properties in operation or under construction in China. China also became its second-largest key market in terms of development, registering the biggest year-on-year growth since 2016.

This accelerated development is fuelled by four brands, namely the up-market Golden Tulip, mid-scale brands, Campanile and Kyriad Marvelous Hotel, as well as hotel apartment brand, Tulip Lodj.

Gaining a foothold in China was challenging at first, especially when faced with tough competition from well-established Chinese hotel brands, Mathieu Rouri, vice president, international operations, Louvre Hotels Group, told TTGmice.

But Louvre Hotels Group managed to break through – their biggest success in China is with the Kyriad Marvelous Hotel, and the group intends to open over 200 Kyriad-branded hotels within five years.

On top of continuous brand enhancement such as product design and standardisation, the Louvre hotels China team also focuses on brand innovation to cater to current market trends.

He explained: “Our strategy is to use China as a “showroom” to showcase to the world. Because if you want to look at new technology, new design and new trends, you go to China, rather than New York, London, Paris and Dubai. Today, you go to Shanghai and Shenzhen to look at the latest trends in hospitality.”

Testimony to its robust expansion, the first half of the year saw a new Campanile hotel signed up for Shenzhen, another Kyriad Marvelous Hotel inaugurated in Jiangxi, as well as the opening of Golden Tulip Shanghai Hongqiao Yankuang. Tulip Lodj, launched in April 2021, also has more than 10 projects in the pipeline.

In fact, the group is working towards surpassing 1,000 hotels when it celebrates its 10th anniversary of establishment in China in 2025.

While the Chinese market continues to drive its growth in Asia Pacific, Louvre Hotels Group’s global footprint is also on an upward trajectory. Last year, the group added 122 hotels to its portfolio. In total, Louvre Hotels Group has more than 1,700 hotels worldwide in 60 countries.

Rouri shared that regular market research is crucial to keep their fingers on the pulse of the market, and to keep abreast of hospitality trends and consumption patterns.

For instance, the group is aware that its French DNA appeals to the young clientele base in China’s new consumer era – one with different expectations from generations prior.

He added: “We had the price-focus approach before, but now Gen Z’s main priority is experience. When going in with an international brand, you need to bring something tailor-made and different from the ones in China. While we localised the French concept to cater to Chinese customers, it doesn’t mean that we are diluting the brand.”

The key is to make “a big differentiation in terms of sales, brand standard, operations and marketing”, said Rouri.

Established in 1976, Louvre Hotels Group has over 40 years of experience in hotel management and operation, and is the second-largest hotel group in Europe. In 2015, it was acquired by Jin Jiang International, the second-largest hospitality group in the world, and made its entry into the Chinese market.

For more details on Louvre Hotels Group, visit here.

Embrace summer at The Calyx

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The Calyx will be transforming cocktails with branded ice

Event venue The Calyx, located in the Royal Botanic Garden Sydney, has launched its summer F&B offerings, which include cocktails with native ingredients, a caviar bar, and soft-serve ice cream.

Homegrown herbs and spices from the Royal Botanic Garden Sydney will feature in the new summer drinks selection. Guests will choose from an adaptation of a firm favourite – the Wattleseed Espresso Martini – a coffee cocktail infused with the rich, nutty flavour of native Australian wattleseed; and a zesty Finger Lime and River Mint Mojito – a sweet and refreshing mix of flavours, perfect for warm evening cocktail parties.

The Calyx will be transforming cocktails with branded ice

The Calyx will also introduce a caviar bar, and highlight the delicacy with fries, chocolate dishes, and alongside a crisp glass of champagne.

The following summer treat available at The Calyx will be transforming cocktails with pretty ice. Crafting ice in fun-shaped moulds, organisers can request ingredients such as edible glitter or frozen fruit – whipping up eye-catching ice that can showcase company colours and themes.

Finally, The Calyx will reimagine the classic soft-serve ice cream. Beyond the quintessential vanilla, The Calyx will tantalise with an assortment of flavours ranging from exotic fruits to unexpected savoury elements in every creamy swirl.

In addition to the F&B options, the team at The Calyx is bringing to life summer theming with a complete venue experience.

Astrid Renigeris, sales manager at the Calyx, said: “We’re seeing lots of demand from businesses wanting to incorporate natural elements and biophilic design principles in their events for summer, with earthy colour schemes and organic ambiences.

“Eco-friendly and sustainable styling choices are in high demand including re-usable fruit and vegetables, upcycled and recycled materials and environmentally friendly decorations.

“The Calyx, is very well placed to be able to offer this type of adaptation for our guests being situated in Sydney’s city garden.”

Gold Coast promotes accessible tourism initiatives through new roadshow

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Hancock: Gold Coast is growing its reputation as one of the most accessible destinations

A landmark initiative will see Destination Gold Coast go on a domestic roadshow starting today (August 21, 2023) with new tools tailored for the disability tourism market.

The roadshow will visit the Gold Coast’s key interstate markets of Sydney, Melbourne and Brisbane, in what is believed to be the first of its kind by a Regional Tourism Organisation in Australia.

Hancock: Gold Coast is growing its reputation as an accessible destination. Photo: Adelaine Ng

It will showcase an extensive Accessible Tourism Guide, featuring 31 accommodation partners, 27 attractions and experiences, and an audio guide to be launched soon, as part of its bid to position itself as an inclusive and accessible destination.

Announced at This Is Gold Coast 2023 (TIGC23) which concluded last Wednesday, the roadshow is part of the state of Queensland’s drive to promote its disability tourism credentials, with this year earmarked as the Year of Accessible Tourism.

“The Gold Coast is growing a reputation as one of the most accessible destinations in Australia. Earlier this year, the Gold Coast made history in being the first Australian city to host the Accessible and Inclusive Tourism Conference,” said Destination Gold Coast’s interim chief operating officer Rachel Hancock.

“We’ve been getting a lot more website hits, and soon we will be re-launching our website to include more accessible-friendly features such as the use of fonts and the ability to change text size for the visually-impaired, colour scheme options, and audio-based initiatives,” she added.

Some examples of attractions contributing to the initiative include indoor skydiving company iFLY, which is offering extra support on Thursdays for visitors with physical disabilities, and Paradise Resort which has set up a room for children with audio and sensory sensitivities.

Such efforts have impressed TIGC23 delegates such as Bredette Koen, event manager for Australian Network on Disability, who has been looking for a suitable destination for their next national conference for 500 participants.

“The one thing that surprised me the most is the amount of awareness that’s already been created to make events and venues more accessible. The framework they’ve created is phenomenal,” she told TTGmice.

“Everyone that I’ve spoken to, where I would mention the challenges that we’ve experienced in the past, showed an incredible level of eagerness to listen, learn, adjust and better the situation. That is in contrast to major centres (in other destinations) that are more set in their ways and won’t make a small change to their menu, which doesn’t work for us.”

“Another big thing for us is that there are very limited venues around the country that can take on our numbers. Here, I’ve identified four venues in the Gold Coast that can accommodate us, whereas in Sydney I could only identify one or two venues,” Koen elaborated.

Another delegate sourcing an Australian destination to host the next World Association for Assisted Employment Conference for 500 people is Ann Ip, who represented Disability Employment Australia at TIGC23.

“The Gold Coast is more competitively priced for us as a non-profit organisation, and the Gold Coast Convention and Exhibition Centre looks to be perfectly suited to our needs,” she said.

“Our only reluctance is that we need accessible travel for some 200 international delegates flying in and there aren’t many direct flights into the Gold Coast,” she observed.

There are currently six direct international flights into the Gold Coast including Kuala Lumpur, Denpasar and New Zealand’s main cities.

HKTB successfully stages fam trips for Mainland, South Korea, and India markets

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South Korean MICE agents having fun in Ocean Park Hong Kong

The Hong Kong Tourism Board (HKTB) recently concluded several fam trips – held over the last two months – for more than 160 agents and corporates from the Mainland, South Korea and India.

The destination offers new and upgraded attractions, such as the two first-rate museums – Hong Kong Palace Museum and M+ – in the West Kowloon Cultural District (WKCD). Attractions such as Hong Kong Disneyland Resort, Ocean Park Hong Kong, and the Peak Tram are constantly creating new products that will deliver engaging experiences for groups.

South Korean MICE agents having fun in Ocean Park Hong Kong

Nam Hyo Rim, section manager of The MICE from South Korea, commented: “Hong Kong is a multicultural city with a perfect blend of East and West. The new museums in the city’s flagship arts and cultural quarter, WKCD, not only have world-class art exhibitions but also diverse flexible event venues for MICE groups to draw inspiration and stimulate creativity.”

Kong Yan, general manager of NEW VIEW (Shenzhen) M.I.C.E SERVICE, added: “My perception of Hong Kong has been renewed by the wide range of new experiences, from exclusive group arrangements at theme parks including the spectacular multimedia show – Visions of Hong Kong and Soul of the Ocean at Ocean Park Hong Kong and the Momentous show at Hong Kong Disneyland Resort, to VIP horse-racing parties. It’s truly unforgettable.”

Beyond Hong Kong’s signature attractions, there were also creative incentive ideas that catered to planners’ and corporates’ desire for immersive experiences.

Dipti Narvekar, senior manager – MICE, Thomas Cook India said: “Hong Kong is full of party ideas, day and night, perfect for team bonding! From bar-hopping to a poolside party at the new Water World Ocean Park or adrenaline-racing VR Sandbox, or horse-racing parties, Hong Kong has a lot of action to keep my clients who are party-goers coming back for more!”

Liu Jun, procurement director of Hunan Ruizhi International Conference Exhibition Co, added: “Lantau is a neighbourhood that is full of surprises and exceptional experiences – Discovery Bay is exotic and off the beaten track. Yachting is a great way to chillax, and Hong Kong Disneyland Resort is as always full of creative entertainment for planning memorable team experiences.”

In the past six months, Hong Kong has welcomed close to 300 meeting and incentive groups of all sizes. For instance, liquor brand Luzhou Laojiao brought 1,250 of their best-performing distributors to Hong Kong in five batches in August.

MEETINGS 2023 breaks 2022’s projected business results

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MEETINGS 2023 at Tākina Wellington Convention & Exhibition Centre

Aotearoa New Zealand’s annual business events exhibition, MEETINGS broke records this year for the projected value of business it generated.

Business Events Industry Aotearoa (BEIA) post-MEETINGS buyer survey shows NZ$157 million (US$93 million) will be placed over the next five years following the two-day event in Wellington earlier in June – a significant increase on 2022’s results.

MEETINGS 2023 at Tākina Wellington Convention & Exhibition Centre

With the opening of the New Zealand International Convention Centre in 2025, and two new convention centres in Christchurch and Wellington already open, business is being booked well into the future.

BEIA’s MEETINGS 2023, held in Wellington, was the largest in its 27-year history, with 224 exhibition stands representing 19 regions, and over 400 buyers, including 100 from Australia and 10 from international markets.

BEIA chief executive, Lisa Hopkins, added: “In a month’s time, BEIA will be hosting New Zealand’s inaugural Business Events Week, starting with BEIA’s annual conference in Marlborough on September 18.”

Business Events Week takes place from September 18-22, starting with the BEIA Conference in Marlborough, followed by a Policy Forum in Wellington, the Tourism New Zealand Business Events National Awards, and a Business Forum in Auckland.

AfA2023 confirms October dates

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From left: SSPCA’s Dona Drury Wee with Place Borneo’s Gracie Geikie reviewing a curated vegan menu by Borneo Convention Centre Kuching

The Asia for Animals Sarawak Conference (AfA) 2023, organised by The Sarawak Society for Prevention of Cruelty to Animals (SSPCA), will be happening from October 11-14 this year at Borneo Convention Centre Kuching (BCCK).

Themed Education and Engagement Bring Change, AfA2023 will bring together experts, advocates, and stakeholders in the fields of animal welfare and wildlife management from the Asia-Pacific region.

From left: SSPCA’s Dona Drury Wee with Place Borneo’s Gracie Geikie reviewing a curated vegan menu by Borneo Convention Centre Kuching

AfA2023 will feature a diverse lineup of 75 distinguished speakers hailing from various corners of the globe, where these experts will share their knowledge and experiences, presenting groundbreaking insights that contribute to the advancement of animal welfare and wildlife conservation that Sarawak can adapt.

SSPCA’s president, Dona Drury Wee, shared: “Our second Asia for Animals Sarawak Conference hosted in Kuching from October 11-14 promises to be even more engaging and transformative, building on the success of the previous edition. AfA2023 seeks to foster long-term positive changes in animal welfare through the exchange of ideas and the establishment of lasting collaborations.”

“With a specially curated vegan menu by BCCK, we look forward to welcoming our delegates to Sarawak,” said Gracie Geikie, director of Place Borneo, official conference organiser for AfA2023.

AfA2023 is supported by the Ministry of Public Health, Housing and Local Government, and Business Events Sarawak.

Hilton Singapore Orchard unveils Smart Studio

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The Smart Studios allow natural light in

Hilton Singapore Orchard has introduced its newest meeting space, Smart Studio on Level Eight.

Smart Studio comprises five versatile function rooms, where each has been outfitted with the latest audiovisual and meeting technology. Each room is approximately 60m2, and altogether they add 296m2 to the hotel’s current total event space inventory of over 2,400m2.

This adds to Hilton Singapore Orchard’s portfolio of meeting spaces that include the Grand Ballroom on Level Six within the same tower, as well as its Smart Oasis meeting space on Level Five.

The Smart Studio rooms allow natural light in

There is also a communal lounge, as well as a Butler’s Pantry stocked with healthy snacks and beverages that participants can enjoy throughout the day.

Hilton Singapore Orchard has fully integrated Hilton’s Meet with Purpose programme into its operations, and the programme guides the hotel’s commitment to environmental, social, and governance principles.

In addition, the Hilton LightStay Meeting Impact Calculator empowers guests and event planners with insights into their event’s environmental impact, providing a customised estimate and suggesting ways to reduce their carbon footprint.

FCM India’s M&E revenue grows by more than 50% pre-Covid

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High optimism abounds the meetings and events industry this 2023

FCM Travel India has reported a more than 50 per cent growth in the last six months, as high demand is seen across the industry, despite organisations facing changing attitudes to work-life boundaries and budgetary constraints.

According to the Global Quarterly Trend Report by FCM Consultancy, in-person meetings are the number one reason for corporate travel. This has resulted in a significant uptick in in-person meetings and events despite an increase in costs.

High optimism abounds the meetings and events industry this 2023

Prices of hotels in Asia have increased by an average of 26 per cent, with Bengaluru being the most expensive at US$190 a night, followed by Delhi at US$150 a night. Economy fares from Mumbai to Delhi have increased by 15% and business by 9%. Economy fares from Mumbai to London have gone up by 26% in economy (the highest increase in Asia) and 20% in business.

Due to the pandemic, there was a pause in travel for many companies, resulting in a backlog of product launches and business conferences which is now being fulfilled in a bigger and improved way.

“While the 2023 travel uptick reflects the removal of country restrictions coupled with a deep desire to travel, we envisage that as capacity and pricing stabilises, 2024 will be a better indicator of the true demand,” said Manpreet Bindra, president of FCM India Meeting & Events.

“The rapid surge back to in-person events has been a challenge for venues, hotels, airlines, and event planners. Travel constraints, capacity issues, labour shortages, supply chain issues and travel disruptions are all easing, but they are factors that are not expected to fully stabilise until 2024 highlighting opportunities for further growth.”

“Adaptability will still be paramount as the industry navigates the continuing resurgence of business events, new ways of working, changing attitudes to travel and ongoing supply challenges,” added Bindra.

Earlier this month, FCM Meetings & Events India recently published a report depicting seven trends shaping India’s meetings and events industry in 2023.

A new angle

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New Zealand has made some significant shifts through the pandemic with the high-value customer, sustainability and Maori culture now playing greater roles than ever in its business tourism story.

For instance, visitors to Auckland may be surprised to find changes in the hotel scene, where despite an excellent range of quality accommodation on offer, only the new Park Hyatt makes the grade for a true five-star rating.

Auckland has changed its strategy to see that it appeals to the entire spectrum of business events

“Some of the decisions that we made at the beginning of the pandemic are now starting to come to fruition,” said Ken Pereira, head of Auckland Convention Bureau. “We considered a shift in strategy to position Auckland as an incentive destination and although we’d begun some of that work previously, the pandemic certainly accelerated some of those plans for us.”

Also accelerated are destination partnerships, like the one Auckland has developed with Queenstown, to offer visitors contrasting dual destination experiences that are especially appealing for those arriving from longhaul flights.

Another trend that will impress many visitors is the depth of innovative thought in doing things more sustainably. Local hotel brand Sudima for example, provides unique amenities like period undies and fragrant shower bombs that also clean out the bathroom drains.

Auckland is also building a carbon-neutral convention centre in the New Zealand International Convention Centre, while Te Pae Christchurch has garnered sustainability accolades in its inaugural year, including the Toitu enviromark gold certification and the Qualmark Sustainable Tourism Business Award.

Te Pae’s creative efforts to minimise food waste are impressive. With the help of a dehydrator, food waste is reduced to a mere 10 per cent, which is then repurposed as compost for community gardens. Vegetables arrive in reusable crates, eliminating the need for single-use packaging. An innovative eWater system uses a magnetic charge to sanitise water, removing the necessity for harsh chemical cleaners.

“We’re all in this together as an industry and we are driven by both our team and our clients,” said Ross Steele, Te Pae Christchurch’s general manager.

“The other thing that I think is going to be really important in the longer term is being able to get your carbon credits as locally as possible. That’s where you want to leave a legacy in the city that’s hosting your conference,” he opined.

Also striking is the increasingly pronounced expression of the country’s unique Maori culture in the business events sector.

Wellington’s newly opened Tãkina Convention and Exhibition Centre is a case in point, featuring three levels that morph from dark to light colours, transitioning from Mother Earth to Father Sky according to Maori mythology. The building also features a Maori stone that visitors can touch, chosen from a local riverbed that is believed to bring the strength of the earth into the centre.

“The Maori economy has been growing at a rapid rate and is now valued at NZ$70 billion,” said Paul Retimanu, managing director of Manaaki Management Limited and chair of the Pacific Business Trust.

“What we’re seeing now are people wanting some form of cultural experience to open their conference or if it’s that tourism experience, they want to know who the people of the land are, their protocols and what’s important to them,” he continued.

But the demand for Maori representation in events has introduced new pressures.

“Everybody wants this Maori piece now,” observed Retimanu. “There’s a real stress and tension on Maori educators because (the government has also) made these pieces part of the school curriculum.

“At the moment we’re fine but in another 12 months as (international travel normalises) and all the conferences come back, we probably won’t have enough people to meet the demand,” he noted.

Meantime visitors can enjoy “a wide spectrum” of Maori experiences on offer for business events.

Global business travel industry spending to reach US$1.8 trillion by 2027: GBTA

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Expected business travel spending accelerates due to pent-up demand, return of travel and meetings, stable economic conditions and inflationary factors

The global business travel industry has rebounded at a more accelerated rate than expected just a year ago, and is now expected to surpass its pre-pandemic spending level of US$1.4 trillion in 2024 − and grow to nearly US$1.8 trillion by 2027.

These robust gains were fuelled by pent-up demand after the Covid-19 pandemic, more favourable global economic conditions in 2022 and 2023, and recession risks that have yet to happen. These are the central findings from the latest 2023 GBTA Business Travel Index Outlook – Annual Global Report and Forecast published by the Global Business Travel Association (GBTA) in collaboration with Visa.

Expected business travel spending accelerates due to pent-up demand, return of travel and meetings, stable economic conditions, and inflationary factors

The GBTA Business Travel Outlook (BTI) is an annual exhaustive forecast of business travel spending and growth covering 72 countries and 44 industries. Now in its 15th edition, this latest report outlines the top-level outlook for forecasted global business travel spending and other trends for 2023 to 2027.

New in this year’s BTI is also data and analysis from GBTA’s comprehensive survey of 4,700 business travellers across five global regions, representing insights from employee travellers regarding their business travel preferences, behaviours and spending, including what they report as their average price of a business trip now.

“The headwinds that were anticipated to impact the rebound of global business travel over the past year didn’t materialise and that is good news. This latest forecast now indicates an accelerated return to pre-pandemic spending levels sooner than anticipated as well as growth ahead in the coming years. Business travel spending is a key indicator, but how travel volumes will continue to rebound is yet to be seen,” said Suzanne Neufang, CEO, GBTA.

“The BTI data also reflects the remarkable efforts of the industry to adapt, innovate and thrive despite the challenges, along with the ongoing role and value of business travel to economies, companies and professionals worldwide.

“As travel continues to rebound, we expect digital payments to continue to grow because they make it easier and more secure to do things like purchase plane tickets for business travel or split a check at dinner,” said Gloria Colgan, senior vice president, global head of products, Visa Commercial Solutions.

Highlights from the latest BTI Outlook include:

Global business travel spending is expected to recover to its pre-pandemic total of US$1.4 trillion in 2024 and grow to nearly US$1.8 trillion by 2027.

In 2022, global business travel spending rose 47% to US$1 trillion. These strong gains have continued into 2023, with 32% growth in global expenditures expected this year. The estimated breakdown of the US$1 trillion in business travel expenditures includes US$183 billion in air spend, US$395 billion in lodging spend, US$191 billion in food and beverage spend, US$138 billion in ground transportation spend, and US$121 billion in other travel expenses.

Global spending is expected to recover to pre-pandemic levels by the end of 2024 – faster than the previously projected mid-2026 forecast in last year’s BTI Outlook. Contributing to the accelerated rebound has been the significant stability in the global economy − many advanced economies were projected to weaken or fall into recession in 2023, but this has yet to happen.

Over the past 18 months, the most important factor driving the pace of global business travel’s recovery is the progress made in fighting the Covid-19 pandemic.

The two biggest drivers in the industry’s stabilisation over the last six months have been the return of in-person meetings and events, and the recovery of some international business travel capacity and volumes.

Recovery in business travel continues to vary by region. Western Europe was the fastest-growing region globally in 2022. North America and Latin America saw spending growth accelerate significantly in 2022. Emerging Europe continues to lag in its recovery, challenged by the war in Ukraine.
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Regionally, Asia Pacific was the big laggard last year given the delayed reopening of the Chinese economy. Chinese business travel spending fell 4.6% last year, dropping China down to the #2 business travel market in the world for the first time since 2014. However, China is expected to recover back to being the #1 business travel market in the world by end-2023.

Business travel spending recovery also continues to differ based on industry, with construction, education, and professional, scientific and technical activities showing the most resiliency.

The resilience of the global economy was a key factor in the current rebound. However, looking forward, numerous challenges remain, including the war in Ukraine, persistent inflation in certain areas, much tighter global financial conditions and deterioration in the manufacturing sector.

While a promising rebound is expected, there are several factors that could influence the industry’s longer-term forecast. An increased focus on sustainability initiatives, widespread adoption of meeting technologies, growth in the remote workforce, and the rise of blended travel are potential game changers in the future of business travel. (Currently, there is not enough data to solidly forecast the potential impact on business travel spending and volume.)

In GBTA’s survey of 4,700 business travellers across 22 countries and four regions (North America, Europe, Asia Pacific, and Latin America), 82% reported that business travel was very (48%) or moderately (34%) worthwhile in achieving their business objectives.

Business travellers globally currently estimate their own business travel spending, on average, amounts to US$1,018 per person per trip. On average, lodging accounts for US$391, and food and beverage is US$189. Air averages US$182 while ground transportation (US$136), and miscellaneous expenses (US$120) round out the total.

Business travellers say they are more frequently (62%) blending business and personal travel (i.e. bleisure travel) than they did in 2019, with 42% adding additional leisure days to their business trips and 79% of these travellers staying at the same accommodation for business and vacation portions of their trip.

When it comes to payment methods for business travel, 66% of business travellers say their company provides them with a corporate credit card – of that percentage, about one-third (37%) say their company mandates its use for booking business travel.

For business travellers who are provided with a corporate card, 64% have uploaded their card to a mobile wallet. Almost 87% use their mobile wallet for at least 10% of their business transactions, with 33% using them for at least 20%.

The executive summary for the 2023 Business Travel Index Outlook report can be downloaded here.

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