Asia/Singapore Monday, 13th April 2026
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Why virtual events should still be part of your 2021 marketing strategy

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Virtual conferences are here to stay

Business events traditionally have provided valuable opportunities for organisations and individuals to come together, showcase solutions, and build strong professional networks.

At the same time, the need for in-person gatherings is constantly being re-evaluated as the new normal created by the Covid-19 pandemic evolves.

Virtual conferences are here to stay

Many enterprises have realised they can reap the benefits of hosting an event without having people come together physically. Organisations that stay ahead of the curve have taken their events virtual.

Virtual events enable organisations to reach larger audiences, expand geographical reach, and the ability to track and extend the life of all interactions. While in-person events have had virtual components built-in for some time, Covid-19 has raised the stakes for event organisers to go virtual, and accelerated the adoption of video streaming technologies and solidified the future of events is going to be a hybrid mix of the physical and virtual.

Event planners and marketers now have more ROI opportunities due to the nature of hybrid and virtual events. Many event technologies today are built for revenue generation, and virtual or hybrid events produce revenue through multiple streams – each of them providing a broad range of monetisation possibilities.

Maximise sponsor recognition
Some of the most successful sources of event revenue include sponsorship of the event, particular tracks or sessions, speaking slots, exclusive closed-door discussions, or branded sponsor overlays on the video player.

Whether presented as a sponsorship menu, tiered package, or an a-la-carte menu that businesses can pick and choose from, virtual and hybrid events represent a valuable opportunity for sponsors to build brand awareness and generate high-quality leads from a greater pool of audience across the world.

Offer premium content
A premium content model provides important flexibility in terms of how companies structure virtual events. Give attendees the opportunity to pay for access to highly valued or in-demand content. Alternatively, create a tiered structure through which multiple pricing levels are provided where increasing amounts of content is made available depending on the tier.

Another option is to organise content by track and allow attendees to pay for access to tracks that are of particular interest providing a more personalised experience.

Create exclusive and premium networking opportunities
Although networking at virtual and hybrid events looks different than in-person events, there is still an opportunity to create meaningful virtual experiences by taking full advantage of the flexibility and possibilities for mass personalisation that virtual formats offer.

For instance, participants at physical events are often shuffling from one talk to another, or jumping from a conversation with one individual to another, with no guarantee of meaningful interaction. Ensure your virtual events enable participants to strike up a conversation with someone within a simple click for a meaningful interaction or conversation that both participants will remember, with the opportunity to follow up shortly after.

Extend the lifecycle of virtual event content
Even after the virtual event has concluded, presentations and speeches by speakers and sponsors are valuable assets for promotional and educational purposes. Make these assets available to participants after the event has ended for an additional fee and charge new on-demand attendees a premium to consume the content.

Thematic panel discussions can also be re-packaged as an online course series following the event, stored in a digital library and charged for access to generate on-going revenue and provide additional value to existing subscribers.

Share post-event video analytics and data
Lastly, one of the reasons why video is so powerful for organisations is that it provides detailed and actionable data to help shape planning and decision-making for the future. This is especially true for virtual events which provide a plethora of information on audience behaviour as well as the performance of content.

Monetising post-event video analytics also brings value for event participants. Executive leadership, sales and marketing, research and development, sponsors and vendors, speakers, and presenters, will find that this data provides a powerful look into the interests and behaviours of customers and prospects.

The most important point to remember is that virtual events are fundamentally different from in-person events. For purposes, like knowledge and content sharing, virtual events perform better than the physical version. The key to monetising your virtual event lies in exploring all the above opportunities to provide utmost value for sponsors, while completely reimagining how you connect with audiences.

The world eventually will be able to get together again in person, but video will always remain central to the mix, because businesses have discovered video enables them to expand their reach online and go beyond the limitations of a physical conference room seating.

The future belongs to the hybrid model – and the sooner you get up to speed on the virtual part, the better.


Greg Armshaw, Brightcove’s senior solutions sales director, Asia Pacific, helps to build businesses with video. He designs and delivers workshops and programmes – themed around facilitating the acquisition and retention of customers, and maximising revenues – with a company’s business goals as the focus.

Singapore repicked as virtual host for ADI 2020 conference

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A screenshot from the ADI 2020 page

Singapore has been chosen to “host” the 2020 Alzheimer’s Disease International (ADI) Conference after the organisers, who cancelled the physical event earlier this year, launched a new global RFP to develop a virtual format for the same December 10-12 dates.

Endorsed by the World Health Organization, ADI is a federation of 120 global members and the biennial conference is one of the world’s largest on the subject, according to Kenny Goh, founder of MICE Neurol, a Singapore-based event-tech company, which clinched the RFP.

A screenshot from the ADI 2020 page

Goh commented: “Singapore’s excellent physical infrastructure helped to clinch the physical event. The event returning to Singapore in a digital format and the appointment of a local player to manage such a prestigious event is a compelling testimony of the city’s digital transformation over the years.

“ADI’s endorsement is a boost to Singapore’s efforts to be the centre of global events because future events are likely to be hybrid – physical and digital.”

During the three-month RFP selection process and numerous custom demonstrations, Goh said MICE Neurol acquired extensive knowledge on what mattered to event owners and how they evaluated competencies.

On the scale of the three-day event, Goh said more than 1,000 members submitted “abstracts” to drive conference content. There will be 500 presentations – comprising oral sessions, pre-recorded sessions in three languages for a total of 150 hours, and three hours of live sessions with simultaneous interpretation.

Some 1,000 delegates from more than 100 countries are expected to participate virtually.

Goh noted: “The 2020 conference is the biggest to-date and the most complex to be organised with the queens of Spain and Sweden attending, and Singapore’s president as a speaker.”

The MICE Neurol team, Goh said, had organised 48 digital events in the last six months compared to six in the last three years, where it provided expertise in both the travel and digital domains, and played the role of “integrator” and quality control enforcement.

“The war now is between digital and analogue and the industry must groom event ‘architects’ and ‘engineers’,” Goh observed.

The shift towards digital events, he noted, explained the “glaring results” of a survey of event organisers who did not know how to cost such events, and who also did not understand what happens when analogue meets digital.

MITEC goes into hibernation

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MITEC

The Malaysia International Trade and Exhibition Centre (MITEC) will temporarily halt its operations from December to minimise operating losses due to Covid-19.

MITEC’s CEO, Gunther Beissel, said in a press statement that the decision to temporarily cease operations was not made lightly.

MITEC began operations in 2017 and is the largest trade and exhibition centre in Malaysia

He shared: “We did everything in our power to support a safe and sustainable reopening of our venue after the MCO was lifted in July 2020, from implementing robust health and safety measures at our venue to joining our industry in making a collective commitment to the Business Events safety protocols for organising events.”

The venue has implemented a transition strategy which includes the retrenchment of 90 employees. To ensure its sustainability, MITEC will be retaining a core team of nine employees, said Beissel.

MITEC is also assessing its staffing needs based on future bookings and the local business environment, while continuing to monitor the situation.

Loud and clear

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Correct execution, constant reassuance, and clear messaging are what destinations and MICE suppliers need to focus on during this period of travel restrictions and border closures, to stay at the top of buyers’ minds.

Such actions also help brands be prepared to pounce once the global market moves again, said independent tourism communication specialists.

A critical message to convey today is the destination’s ability to contain Covid-19, opined Paul Hicks, founder and chairman of GHC Asia.

He said: “Destinations and MICE suppliers will first have to demonstrate that they have the disease under control, and thoroughly review the protocols of how they operate with increased hygiene, cleanliness and a degree of social distancing to mitigate any health risks.”

In their bid to stay visible, brands must also ensure that their communications are not tone-deaf and executed at the right time, advised Felicity Zadro, managing director of Zadro Communications. She added that there is also value in telling stories of their people, brand promise, care, and effort.

When asked for examples of brands that have managed their crisis communications well, Hicks pointed to the cruising industry “because they have a greater reassurance job to do”.

For instance, Norwegian Cruise Line Holdings teamed up with Royal Caribbean Group to launch the Healthy Sail Panel, which has just recommended to the US Centre for Disease Control a range of health and safety protocols.

“It’s well thought out, and goes much further than any other areas of the travel industry. It’s likely to help cruise resume more quickly and (may be) taken as the gold standard across the travel industry,” he opined.

For Zadro, the Professional Convention Management Association stands out, for launching a fresh research piece which offered regional insights about the current MICE situation.

“They took those insights and developed practical sessions as part of their Convening Asia-Pacific: The Global Recovery Forum. This is information plus action, playing up to their brand promise and relevance in the sector,” she elaborated.

While there seems to be no daylight to break this long winter spell, Hicks said this would eventually come to pass, and “there is absolutely no doubt that people will still want to travel”.

He advised companies to use the time to analyse and refocus their brands, get their communications strategy in order, and make sure that messages used before will still resonate in the future.

Zadro recommended a six-step framework for managing communications through the pandemic and beyond: Response, Recovery, Reimagination, Relationships, Rebuild, and Results. These stages aren’t lineal, for every company would be going through them at different paces. Aside from offering insights and directions, the stages were designed to be thought-provoking and spark conversations among teams.

“Keep your name and your destination out there and in people’s thoughts, let them dream and yearn to come back. And they will. Because when the industry makes its comeback, those with the louder voices will (stand to gain more) market share,” Hicks concluded.

Stay in the light

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Bangkok’s dazzling landscape at night

Thailand Convention and Exhibition Bureau
Before the pandemic went global, the Thailand Convention and Exhibition Bureau (TCEB) set up an online MICE Covid Info Centre for its stakeholders in early February, a platform where situational updates and recommendations are provided. It allows the bureau to keep international clients and domestic operators up to date on official government statements that shed light on how the kingdom is dealing with the crisis.

And as the crisis deepened, TCEB worked closer with both the public and private sectors to tackle pain points of the industry, especially in helping stakeholders keep their business going when business events came to a standstill. Among its efforts are relaxed qualifying criteria for supported business events and funding for venues to beef up their hygiene practices. Financial aid was also provided to help the domestic MICE sector kickstart the economy.

An extensive communication campaign was also deployed to connect and engage with customers. The campaign sought to shape the idea of safety around events, as well as gain an understanding of market trends and client concerns to facilitate the creation of useful packages.

Through its messages, TCEB encouraged industry stakeholders to stay positive and move forward, as well as suggested business models to adopt post-pandemic.

And as the pandemic started to stabilise, TCEB moved into recovery planning. It collaborated with local associations to develop a standardised MICE hygiene protocol, with standard operating procedures (SOPs) at each touchpoint, starting from the airport, through to the DMCs and hotels, until the customers depart Thailand. With these SOPs, TCEB successfully lobbied the government to reopen the MICE sector. – Rachel AJ Lee

Serene Kuching Waterfront in Malaysia

Business Events Sarawak
Business Events Sarawak (BESarawak) stood as an emotional pillar of strength and positivity for those in the business events sector throughout the Covid-19 pandemic.

Its messages reflect strength and positivity, and centred on the community – in line with BESarawak’s branding around the ‘tribe spirit’.

Amelia Roziman, acting CEO, BESarawak, also emphasised the importance of the bureau’s dual role of an active listener and voice of the industry. This allowed BESarawak to take the concerns and challenges of stakeholders to the relevant government ministries, which in turn led to solutions to alleviate the hardships of the industry during such trying times.

In July, following the government’s decision to restart business events in the country, BESarawak organised its first hybrid event known as Tribal Gathering 2020, where it launched the Business Events Sarawak Incentivised Packages.

The hybrid format allowed industry partners from outside the state to witness the event virtually, from the comfort and safety of their offices and homes. It also served to communicate to business event organisers and the industry at large that Sarawak is ready for the future of events – the destination has the digital infrastructure and event technology specialists to successfully execute a hybrid event, should event organisers choose such a format in the future. – S Puvaneswary

Auckland’s landmark Sky Tower rises in the background

Conventions and Incentives New Zealand
New Zealand’s can-do attitude in navigating the pandemic showed through its peak business events body Conventions and Incentives New Zealand (CINZ), which lobbied the government for aid and kept communication channels open with industry stakeholders.

While MEETINGS – CINZ’s annual tradeshow in April – had to be cancelled, the bureau launched a recovery plan in the same month and announced it would host a new one-day industry showcase called BE Reconnected in Auckland on December 1, aimed at kickstarting the NZ$5 billion MICE industry. Instead of an expansive programme and exhibition floor, the event would prioritise conversations and relationship-building.

CINZ also announced a partnership with Business Events Council of Australia in June, followed by a strategic agreement in July with the Professional Convention Management Association to stay connected with Asian industry players. A voluntary Covid Code was also introduced to help the government with contact-tracing processes.

CINZ chief executive Lisa Hopkins has been leading the public charge for the recovery of business events in the country. She remained visible in trade and local media as well as in government sectors to highlight the issues facing the industry.

After a second wave of Covid cases and a return to gathering restrictions in August, Auckland has at press time entered into Alert Level 1, which enables unrestricted domestic meetings across the country. This is expected to give decision-makers the confidence needed to plan and book events again.

New Zealand’s business events sector has a new name for its peak body, Business Events Industry Aotearoa, reflecting its distinct role within tourism and events. – Adelaine Ng

Japan’s iconic Tokyo Tower

Tokyo Convention & Visitors Bureau
Since the outbreak of Covid-19 in Japan, Tokyo Convention & Visitors Bureau (TVCB) has been working to bring situational updates to planners and business partners through news posts on its Business Events Tokyo homepage. These updates include newsletters, posted in March and July, which outline rules and guidance on domestic movements and gatherings from the Japan Convention Management Association, Japan Exhibition Association and other key organisations.

In addition, TCVB launched a new webpage, Tokyo Updates Towards the New Normal, to raise awareness of activity in recent months. Set up with Tokyo business events stakeholders, the page introduces guidelines aimed at making Tokyo safe for international conferences and corporate events, as well as bear messages from Tokyo partners and examples of best practice in the new normal of events – remote and hybrid meetings.

It presented examples of Tokyo’s first fully remote conference – the 120th Annual Congress of Japan Surgical Society – which welcomed more than 19,000 registrations from Japan and overseas, and a hybrid meeting of the Japanese Association for Infectious Diseases which was attended by 600 people in-person and 2,400 online. – Kathryn Wortley

Scenic Pyeongchang Samyang Ranch in South Korea

Gangwon Provincial Office
Gangwon Province is boosting its destination branding online, riding on the wave of heightened Internet usage throughout the pandemic and restricted movements.

Jeong Il Sub, general director of culture, tourism and sport bureau, Gangwon Province, said online branding not only enhances destination knowledge, it also communicates Gangwon’s readiness to welcome visitors when international borders are reopened.

Jeong added that many previously undiscovered places in Gangwon Province were introduced through multiple online channels, fuelling international interest.

Branding campaigns now focus on wellness themes and include a multilingual video series promoting key attractions under the Clean Gangwon slogan. Gangwon is also working with global influencers and the media to market the destination.

Supporting these communications are webinars and online destination training as well as virtual trade fairs and live-streaming events that engage industry stakeholders.

Gangwon’s visibility is further enhanced by its hosting of the East Asia Inter-Regional Tourism Forum. Along with fellow member provinces, Gangwon maintains a joint risk management system that distributes timely destination updates throughout the pandemic. – Therese Tan

The future of MICE: How can businesses adapt?

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Technology has been an important enabler in the adoption of flexible working arrangements

Regional and global business travel for meetings and events was severely limited as a side effect of Covid-19.

Countries such as Singapore are piloting business travel passes, enabling selected senior executives of organisations to travel to a range of countries, thus allowing regular activities to resume. While virtual meetings and events became the substitute for in-person interactions, polls have concluded that professionals find live events to be more effective and intend to return to this format to some degree when the virus is no longer a significant threat.

Technology has enabled flexible working arrangements, and such virtual components are likely to be retained for future events

The pivot to virtual events in the MICE industry has presented planners with the opportunity to incorporate new digital experiences into events and conferences to make these gatherings more meaningful and effective.

These new digital technologies range from integrated event management solutions to augmented reality events. As in-person events resume in the next year, many will retain the virtual components adopted during the pandemic to enhance and improve the overall experience. This approach will also ensure that wider audiences can be reached as business travel slowly returns to pre-Covid levels.

As a result of the current travel restrictions, the majority of former business flyers in Singapore are continuing to conduct business meetings from home.

Technology has been an important enabler in the adoption of flexible working arrangements by empowering unprecedented collaboration in the workplace and revolutionising the way that colleagues and clients communicate and share data.

A Barco ClickShare survey revealed that 78 per cent of employees strongly supported tech-enabled meetings that allowed the participation of remote joiners. The pandemic has shown how efficient cross-collaboration between colleagues, regardless of geographical location, can ensure the sustainable spread of globalisation and international business practices.

Organisations have adopted hybrid models of conducting meetings globally and have reaped the productivity benefits of video conferencing tools. It should continue to do so due to the uncertainty of the spread of Covid-19 which will affect when travel bubbles between various countries will be established as well as when travel bans will be lifted.

Organisations which saw their revenues hit by lockdowns realised that travel budgets could be cut less painfully than headcount. In addition, as more companies unveil “nett zero” pledges to reduce their emissions, another factor has entered the equation: reining in business class flights is a fast way of shrinking corporate carbon footprints.

Meanwhile, the nature of remote employees will lead to more frequent physical meetings in the future. Those who are offsite by default are going to want human connection at some point which will increase the desire to travel for the purpose of team bonding and other social activities.

In conclusion, recovery for the MICE industry will not be immediate but instead will be in phases.

As countries pilot business travel pass and large scale MICE events in the next few months, businesses must ensure that they are prepared for the future of workplace that is emerging by adapting to the changes technology is bringing and start thinking about the essentiality of business travel on their business operations and competitiveness as a business.


As the managing director of Barco South-east Asia, Gan Ta Loong is responsible for revenue and operational management at Barco South-east Asia and Taiwan. While overseeing the business and operations focusing on the healthcare, enterprise and entertainment segments for Barco in the region, Gan is also the vice president for ProAV, events, virtual reality and simulation segments for Barco across Asia Pacific.

TMCs get leaner, smarter

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TMCs

Global TMCs look set to emerge from the Covid-19 pandemic in a better shape, as they move towards closer client partnerships, new pricing models that benefit all parties, and continued innovations.

Jo Sully, vice president and regional general manager, Asia Pacific, American Express Global Business Travel, observed that “a true partnership approach” by TMCs and clients is now key.

TMCs are still working hard during this period to assure clients of their stability

“Objectives must align, risk must be shared and both must be adaptable to change,” she said.

And with service needs changing, new pricing models have to be trialled.

Matthew Stewart, managing director, BCD Travel, Singapore noted a growing demand for information on health and safety measures by governments, airlines, at airports, etc – services that are not remunerated by the old model.

“Navigating the new future of business travel and the anticipated requirements from organisations and travellers, we need to come up with new ways that compensate us for the costs of that service,” Stewart said.

CWT has been testing new pricing models for various RFPs and Akshay Kapoor, head of APAC sales, reports the response so far “has been extremely positive”.

According to Kapoor, CWT has been piloting a number of trials with select customers for some months, focusing on new pricing structures, including fixed and variable pricing, “to tap the opportunity for a win-win model for the customer and provider and to form the basis for future pricing strategies”.

What is also trending, according to Tristan Smith, vice president of commercial, SMEs, Egencia, is “a shift in the focus of travel programmes away from cost control and return on investment towards risk management and employee experience”.

Smith commented that the travel manager is emerging from the pandemic with more responsibility for risk management and employee wellbeing, in partnership with executive leaders.

“Together they are being asked to reshape systems, policies and technology to reflect the organisation’s shifting priorities,” she pointed out.

Meanwhile, Bertrand Saillet, managing director, Asia, FCM Travel Solutions, has observed an increase in “outsourced travel resources” enquiries – from the end of 2H20202 – with travel being switched on, albeit slowly and primarily domestic, with lower resources”.

The outlook for 2021, Saillet said, is “the ongoing need for outsourcing travel due to the shifts and changes in the travel industry and the leaner/smaller corporate procurement teams which are not resourced or equipped to navigate some of the newer changes we are seeing”.

To ensure client confidence, FCM has “continued to invest in critical activity, including product research and development, given that many of our customers have continued to travel and many other companies have engaged with us to re-assess their programmes or options”.

“We have also continued to invest in implementation and in account management to really understand how our customer’s needs hierarchies have changed due to the pandemic,” he told TTGmice.

In July, it launched Traveller Hub, an interactive Covid-19 travel resource. In October, Flight Centre’s Innovation Community launched the AI Reporting Tool to help travellers visualise information and turn it into actionable insights.

Likewise, BCD’s Stewart said the TMC – which had reinvested 35 per cent to 40 per cent annually into the company over the last five years – would continue to do so despite the sharp drop in earnings, especially in innovative solutions.

Incentives here to stay, but design will change

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MICE is still important tools for many companies, and it’ll still grow. But group sizes will be smaller, duration may be longer, and styles of travel will be different.

Motivation is extremely important in today’s challenging business landscape, and incentive trips remain one of the best ways to do this, opined industry leaders during the Customer Deep Dive: Incentive Travel and Events panel, part of the Convening Asia Pacific: The Global Recovery Forum held earlier this month.

However, with travel restrictions abound and most borders remain closed, executing incentive programmes becomes especially difficult.

Incentives are still an important tool for many companies, but group sizes will be smaller and styles of travel will be different.

This is why, designing an incentive trip with an “overseas feel” is crucial, stressed Bert Li, associate director of event production, Amway China.

Max Boontawee Jantasuwan, founding CEO of Bangkok-based Events Travel Asia Group, agreed: “We have to look at domestic destinations now, and try to enhance the experiences of the delegates to keep them motivated as we can’t travel overseas.”

For example, when Amway China’s winners had to give up their Japan cruise in 2021 for a programme in China, Li and his team moved the programme to the popular southern Chinese resort destination, Hainan. Other modifications include accommodating the top achievers together in one or two hotels at the most, and providing tours and activities instead of leaving participants to a free-and-easy arrangement.

Li said that moving the programme to a local destination like Hainan was a safe option in the current pandemic climate, adding that tour sizes must also be reduced to 500 or smaller, compared to upwards of 3,000 pax pre-pandemic.

To maintain a motivational aspect of the local programme, Amway China offered to upgrade some of the packages from a standard room to one on a higher floor or with more amenities.

Another way to provide an “overseas” experience domestically, is to get an international DMC or agency to help. For example, a gala dinner can be done with food trucks, to evoke a Melbournian vibe.

Li also intends to work more closely with larger DMCs with international experience during this period, as opposed to boutique planners. Such DMCs will be better placed to cope with sudden destination changes, and will have more permanent staff at their disposal, which helps to reduce transient staff costs.

Post-lockdown, Li’s destination choice will be determined by safety and security, infection rates, quarantine procedures and medical resources to cope with outbreaks.

Singapore charges on with safe event prototype, rapid antigen testing

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SG

Singapore is pressing forward with a prototype for hybrid events that can accommodate up to 250 pax in person, including overseas visitors, made possible with safe itineraries, rapid antigen testing and a strict cohort system.

The prototype was launched today with TravelRevive, a joint event organised by Singapore Tourism Board (STB) and ITB Asia from November 25-26. It will see close to 1,000 delegates on-site across both days, including 65 foreign delegates from 14 countries.

Without a large domestic base, Singapore is pushing ahead to welcome MICE visitors back, while safeguarding its population

On top of the polymerase chain reaction (PCR) test that international attendees had to undergo upon arrival, they also took in a new rapid antigen test before the event that delivered Covid-19 diagnoses in half an hour.

Speaking at the event, Chan Chun Sing, Singapore’s minister of trade and industry, said: “We are not waiting for a vaccine to arrive, nor are we waiting for the Covid-19 pandemic to blow over. Instead, we are establishing foundations now to get started on a journey to reinvent and rebuild (the MICE) industry.”

Features that have been spun into this new hybrid event format include a blend of physical conferences and virtual broadcasts, an online meeting diary for delegates, as well as exclusive experiences such as a private museum tour and a private tepee dinner in Night Safari.

The movement towards digitalisation of MICE events and the reinvention of leisure experiences were “already present prior to Covid-19”, remarked Chan. He observed that businesses had begun to revaluate the need to travel for routine meetings, and travellers were starting to consider more environmentally friendly travel experiences.

“The outbreak of Covid-19 has driven (another) need: health security and physical comfort. Whoever can ensure visitors’ health security in a faster and better way will gain a competitive advantage. Singapore recognises this, and has every intention to lead in this area,” he described.

Chan also stressed that Singapore is adopting a “risk management approach instead of a risk elimination approach”, as it is “unable to tap on a large local population or domestic sector”.

Going forward, various industry stakeholders will roll out a series of products to reinforce safety measures for the leisure travel and MICE industries. For instance, Changi Airport Group is developing a safe travel concierge, which provides visitors with a checklist of requirements before entering Singapore and helps business delegates remain in their event cohort.

Other protocols are in the works, such as a combination of PCR testing on arrival and periodic antigen tests, usage of TraceTogether for contact tracing, with more to be detailed in the Events Industry Resilience Roadmap by SACEOS, STB and Enterprise Singapore.

Chan said: “We hope that such protocols will be accepted and adopted by more countries. This will allow all of us to have a shared protocol (that can) reduce the need for a long-term quarantine period that is really disrupting business travel.”

GBTA completes acquisition of ACTE

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GBTA Finalizes ACTE Acquisition, Fills Two Open Board Seats

Global Business Travel Association (GBTA), the world’s largest business travel association, has completed its acquisition of the Association of Corporate Travel Executives’ (ACTE) key assets.

As part of the integration effort, two former ACTE Board members will join the GBTA Global Board of directors effective immediately.

GBTA finalises ACTE Acquisition, fills two board seats

Alison Taylor, chief customer officer of American Airlines, will serve the remainder of the vacant ALC vice presidency. Steve Sitto, senior manager, Global Travel and Events for Tesla, will serve the remainder of the vacant direct member at-large term. Both terms will be completed at the time of the GBTA Convention in July 2021.

In addition, a committee led by GBTA chairman Christle Johnson, and former ACTE executive director and current DigitTravel Consulting Senior vice president Greeley Koch, will work together with GBTA staff and industry volunteers to identify the best value a combined GBTA and ACTE can deliver to its members.

“We are beyond thrilled to bring GBTA and ACTE together, creating one home for the thousands of business travel professionals who will collectively bring back business travel bigger and better than ever,” said Bhart Sarin, president of GBTA.

We look forward to combining the best attributes of both associations with our Ready. Safe. Travel campaign as we continue to advocate for business travel’s path to recovery,” said Dave Hilfman, interim executive director of GBTA.

Thirty-two years after its founding, ACTE ceased operations and filed for Chapter 7 bankruptcy earlier in July 2020, citing both the Covid-19 pandemic and cancellation of the August 2019 ACTE Global Summit in Macau – due to the Hong Kong protests – as reasons.

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