Asia/Singapore Saturday, 20th December 2025
Page 528

Business events make a comeback in Taiwan

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Taiwan has eased its border controls

Taiwan is seeing a strong demand for business events after restrictions on domestic meetings were lifted on June 11, with more than 50 events scheduled to take place from now until end-July.

These events will, however, have to abide by strict guidelines set by the authorities to ensure the health and safety of delegates.

Taiwan has eased its border controls and is well on the road to recovery; Taipei pictured

Walter Yeh, president of Asian Federation of Exhibition & Convention Associations (AFECA) and president and CEO of Taiwan External Trade Development Council, shared that Covid-19 is well under control in Taiwan, with 447 confirmed cases and seven reported deaths altogether, as of July 3.

Yeh was speaking at a webinar organised by AFECA last Friday, where he shared updates on Taiwan’s business events industry.

During the webinar, Yeh also talked about trends in Taiwan’s exhibitions industry, such as the rising popularity of virtual reality (VR) exhibitions. Such exhibitions, he said, provided a fresh way for buyers to experience and view samples online.

He added: “Online matchmaking meetings are also proving to be more crucial than ever for trade business personnel, with the (absence) of face-to-face meetings.”

Yeh stressed that organising virtual events will not be “supplementary”, but a “necessity in the post-pandemic era”, which will result in more hybrid events.

Meanwhile, the Taiwanese government’s ongoing efforts to gradually ease border restrictions are working in favour of the business events industry.

Since June 22, the government has allowed foreign business travellers intending to visit Taiwan for less than three months to apply for shortened home quarantine period, provided they meet the conditions set by The Central Epidemic Command Center. One of the requirements was that these travellers must arrive from low- or medium-risk countries/regions and they must have no travel history to other countries in the last 14 days before boarding the flight to Taiwan.

More recently, since June 29, foreigners may apply for entry permits to Taiwan for reasons other than tourism and social visits.

SingEx maintains physical events in China; tweaks strategies at home

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Guangzhou International Epidemic-Prevention Material and Equipment Fair

Singapore-based PCO SingEx Exhibitions will be organising its second large-scale physical in Shanghai on July 15-16, while concurrently developing new virtual- and F&B- related strategies locally.

The Shanghai International Epidemic-Prevention Material and Equipment Fair will feature content with high relevance in the battle against Covid-19. Hygiene and safety measures – such as temperature screening and social distancing measures – will be integrated into the two-day event, which is hosted under Worldex-SingEx Exhibitions.

A visitor checking in at the Guangzhou International Epidemic-Prevention Material and Equipment Fair. Photo: SingEx Facebook

It is a follow-up to the same exhibition in June in Guangzhou, which received 55,000 attendees and more than 500 exhibitors. With a highly controlled environment and concrete safety measures, it was the province’s first offline fair.

“The (Guangzhou) event served as a prelude to how organising and running a large-scale event would look like from now on, with strict and heightened hygiene and safety measures in place so that participants can learn, connect and collaborate confidently in,” shared James Boey, executive director, SingEx Exhibitions.

Back on home ground, SingEx has been developing new hybrid strategies for its tentpole events, starting with healthcare event CAREhab 2020. Set to take place on July 17-18, the virtual affair will be hosted on CAREhab GO, an AI-powered platform that will provide healthcare professionals access to customised learning, video-on-demand sessions, a community portal enabling collaboration and cross-sharing, as well as networking engagements with exhibitors and suppliers through a digital exhibitor showcase.

Boey described: “With so many virtual events in the market today, we’ve learnt that a simple digital twinning of a physical event is not enough to stand out against the competition. The environment in which we work, play, learn and shop has changed drastically. Our customers’ business needs have also changed as they too are adapting to the new operating environment while finding fresh growth opportunities.”

He explained that clients now demonstrate “an increased desire for business transformation resources and a peer environment to share, learn, network and collaborate”.

Boey: strategies for events have to be tweaked depending on type of event – physical, hybrid or virtual

This has translated into the need to rework the approach to organising its signature events in Singapore, such as Industrial Transformation ASIA-PACIFIC in October, and Singapore FinTech Festival x Singapore Week of Innovation and Technology (SFF x SWITCH) in November.

This comes just months after SingEx rebranded and launched a suite of new event offerings in January, which included an emphasis on culinary experimentation and communal experiences. The company will now redesign its F&B strategy, taking into consideration the stringent hygiene standards of the new normal.

“Where communal eating is meant to be a comforting and connecting experience, we will need to think about how we can still deliver an engaging experience with safe distancing and other measures in place. Food safety and sustainable packaging remain key considerations. The culinary team at SingEx is currently expanding our playbook on how to deliver culinary delight amid this new operational environment,” shared Boey.

He added that with the rise of new physical-virtual formats, the “engagement cycle with our communities goes beyond the ‘event’ in a 24/7/365 journey”.

Venues see challenge in coping with Covid-19 waste

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New health and security measures that must be taken by venues in Asia-Pacific are driving up waste at venues, particularly in the form of disposable gloves, masks and food packaging.

Melbourne Convention and Exhibition Centre’s (MCEC) sustainability manager, Samantha Ferrier, noted that the pandemic has “challenged many of the global environmental advances made, particularly in terms of the global pressure to revert to single-use items”.

Event venues are working towards being environmentally-friendly while enforcing new health and security measures

While the venue does not mandate the use of surgical masks by employees or guests, in line with the Australian Federal Government’s advice, it cannot avoid disposable gloves which are provided to employees who require them to perform duties such as food handling and cleaning.

Regardless, MCEC is committed to ensuring “unnecessary disposable items do not become the new normal”.

In Singapore, where the use of face masks in public is compulsory, Fairmont Singapore and Swissotel The Stamford have issued reusable face masks to all employees as a “concerted measure to be more environmentally-friendly”, shared Jessie Lim, director of conference & event services.

But with the initial return to events likely to be hybrid formats or be smaller in size due to capacity caps, Alan Pryor, general manager, Kuala Lumpur Convention Centre said Covid-19 safety waste from events would be small.

“Our main focus will continue to be on addressing the levels of food waste generated from events. The restriction on self-service buffets at events (due to hygiene considerations) – known to be a generator of food waste – will stimulate the creation of new concepts and menus which can both exceed the quality of past offerings and generate less waste,” Pryor added.

At Fairmont Singapore and Swissotel The Stamford, event meals will be pre-packed in biodegradable single-use boxes. Lim acknowledged that this would be a large waste contributor, and shared that the venue was working towards a better solution.

“We are also working with the Singapore Food Agency on local produce so as to reduce the amount of waste generated from reusable packaging from farms,” she added.

On the catering front, MCEC’s Ferrier said that although food will be served “packaged”, single-use food packaging will not be prioritised over reusable and washable options. This is because single-use items are not cleaner or safer; it is good hygiene practices that are needed.

“The Victorian Government has assured the public that there is currently no evidence to suggest any benefit in switching to disposables. They advise that normal washing of dishes in hot water – or better still, a dishwasher – using detergent is likely to completely inactivate any coronavirus present. So, reusables – such as crockery, metal cutlery, lunch containers and KeepCups – can coexist with the responsible and safe service of F&B,” she elaborated.

When asked if reusable masks might become the new delegate tote bag, Pryor opined that it would be “interesting” to see how welcome gift packs would change.

“We expect to see a number of organisers looking at the inclusion of care packs which may include face masks, hand sanitisers and wipes. We would be advising them that these items are reusable or recyclable wherever possible,” he said.

As for Fairmont Singapore and Swissotel The Stamford, Lim said that the venue can “explore and include customised face masks as door gifts for any corporate or social events” at a client’s request.

SACEOS works towards end-month launch of safe-opening SOPs

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SACEOS

The Singapore Association of Convention and Exhibition Organisers and Suppliers (SACEOS) aims to launch the SG SafeEvents Handbook – part of the Industry Resilience Recovery (IRR) safe reopening roadmap – by end-July, to help companies prepare for the possibility of smaller events in mid-August.

Edward Koh, executive director, conventions, meetings and incentive travel, Singapore Tourism Board, speaking at a SACEOS webinar on July 2, said it was very likely smaller events would start first.

SACEOS is working on a set of guidelines to help Singapore’s MICE industry bounce back quicker; social distancing will be the norm at future events pictured

When it starts, Koh stressed safety was of utmost importance and the Ministry of Foreign Affairs was working hard on safety protocols and what is “deemed safe enough” in Singapore’s “green lane” talks – to allow travel for business and official purposes – with a number of countries, including South Korea, Australia, New Zealand, Malaysia; and China – where an agreement was reached at the end of May.

Its president, Aloysius Arlando, said the association was taking an inclusive ecosystem approach by identifying all event genres and partners to be part of IRR.

Vice president, community, advocacy and communications, Selina Sinclair, whose committee is in charge of producing the handbook, added SACEOS would try to get non-members identified.

Arlando said: “The public and private sector have to collaborate for a firm foundation to be created to restart business,” adding that the handbook would address what it means for companies to have agility and resilience.

To prepare industry players, SACOES is looking at SG SafeEvents accreditation; business modelling for tomorrow; knowing who the customer is and platforms to reach them; measuring return on investment; the importance of embracing technology in density control and management and contract tracing; and how to build new core skills to deliver live and digital events.

Arlando observed the IRR roadmap is no guarantee all businesses will survive, but it is Singapore’s best chance, because if there is no rulebook, the industry will have to “do and learn as we go along”.

“That is why it is important to co-create and we hope to do so in the coming months. It is not a race to reopen but a race to be market-ready. The environment has changed so responses also have to change,” Arlando commented.

ICC Sydney readies for hybrid event future

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Hybrid Event Solutions

International Convention Centre Sydney (ICC Sydney) has created a new hybrid on-site and virtual event solution that will allow clients to host more than 300 people at the venue in accordance with strict social distancing measures, while enabling live streaming to an unlimited number of remote attendees.

Following the outbreak of Covid-19, ICC Sydney’s successful virtual events service has seen the venue host multiple world-class events. These included the Meetings and Events Australia 2019 National Awards, Stand Tall 2020 – Australia’s largest youth event which was streamed to more than 40,000 students, and a raft of community and government events.

ICC Sydney has applied technology into its new hybrid spaces

ICC Sydney will make the new Hybrid Event Solutions an ongoing suite of products available to clients, reflecting the seamless merging of technology with live experiences needed for the current and post-pandemic era.

To deliver the dual model, ICC Sydney has applied cutting edge technology into its new hybrid spaces, including projection screens, entertainment lighting and PA systems. This set up will allow both attendees in the rooms and guests located remotely to have the same high-quality event experience.

FCM increases focus on duty of care with launch of Traveller Hub

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Traveller Hub will enable FCM clients to quickly find out everything they need to know about planning a business trip in these times

FCM Travel Solutions has unveiled Traveller Hub, an interactive resource providing extensive up-to-date Covid-19 travel information, which also sports an AI conversation-based messaging tool that enables users to seek answers to any coronavirus-related travel questions in real-time.

Users can search by supplier category, country or region for the latest news on border changes and restrictions; airline routes and safety procedures for travellers; hotel re-openings and hygiene measures; as well as rail travel and car hire announcements.

Traveller Hub will enable FCM clients to quickly find out everything they need to know about planning a business trip in these times

Traveller resources also include tips, frequently asked questions and useful links to help customers plan and pack for their next trip safely. The Traveller Hub also features a live interactive map, delivered by travel safety specialist Sitata, which shows areas to avoid, number of Covid-19 cases per country, recovery rates, and local social distancing rules.

In addition, Traveller Hub incorporates an AI conversation-based messaging tool on the home page provided by technology developer Landbot. This chatbot is embedded in the site and enables users to seek answers to any coronavirus-related travel questions in a live chat environment.

The Traveller Hub is fully integrated within FCM Hub, and can also be accessed via Sam, the AI-based mobile app.

These efforts stem from the results from a second part of the State of the Market survey by FCM, which found that most companies will only resume business travel if their organisation deems it safe to do so, and a majority will also revamp their travel policies to reflect increased duty of care considerations post Covid-19.

The same pool of 1,600 business travel managers, bookers and travellers in EMEA, Asia, the Americas, India, Australia and New Zealand, was surveyed again in this second poll.

The purpose of repeating the study within one month of the first poll was to enable FCM to gauge any shift in clients’ business travel intentions as countries continue to review lockdown restrictions, implement quarantine periods or air corridors; and as airlines and hotels introduce hygiene and sanitation measures.

When asked to rank which triggers would prompt resuming business travel, easing or lifting border restrictions still came top with 93 per cent of respondents saying it has significant or some impact. However, the second trigger (89 per cent) is “our organisation deems it safe to travel and this is reflected in our travel policy”.

In terms of changes to travel policy post-Covid-19, 59 per cent said that traveller and supplier health and hygiene factors would be top priority. Duty of care obligations ranked the second most dominant area for change (44 per cent). Consolidation of bookings through a TMC also emerged as a priority with 21 per cent saying that they would not shift to higher levels of online booking adoption.

Amex GBT unveils travel information hub

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A screenshot from the landing page of the free-to-use Travel Vitals

American Express Global Business Travel (GBT) has launched Travel Vitals, a briefing platform that gives travellers and travel managers a single source for all the information they need before, during and after a business trip.

Data is aggregated from hundreds of sources, allowing users to search travel guidelines by destination, airline, airport, hotel chain, train operator and ground transportation provider. The know-before-you-go tool shows travel restrictions for specific locations, while also identifying Covid-19 infection rate spikes and hot spots.

A screenshot from Travel Vitals’ landing page

The journey assistant is free and available to all travel managers, travel management companies and travellers.

For GBT clients and travellers, Travel Vitals powers itinerary-specific information in digital channels, including the Amex GBT mobile app, chat and online booking tools. Travel counsellors answering calls and messages around the world have full access and are contributing in real-time to the refinement of local information.

Mark McSpadden, GBT’s vice president of product strategy and experience, said that trip information will be central to building trust and confidence, in “a world in which guidance changes daily”.

He predicts that for the foreseeable future, “we have to manage every trip as if we were planning an event”.

“Door-to-door travel management has long been an aspiration for our industry, but that isn’t enough in these circumstances. The role of the TMC now begins as soon as the need to travel is first identified and ends long after the traveller has returned home.”

For travel managers, Travel Vitals is integrated into the trip audit process and can trigger alerts when journeys are booked to high-risk destinations. Reporting capabilities monitor future bookings, helping drive policy compliance when hotel stays or ground options are not booked alongside air travel. Conversely, reports track historical bookings, critical if an individual’s movements need to be retrospectively traced because of an infection rate spike in a specific location.

Enhanced perks for planners at Sands Resorts Macao

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The Parisian Macao Ballroom is just one of the many spaces available within the integrated resort

Sands Resorts Macao has extended its More Than Just Meetings package booking period until the end of 2020, with enhanced benefits to sweeten the deal.

More Than Just Meetings can be booked from now until December 31, 2020, for events taking place between now and December 31, 2021, valid for all seven hotels within Sands Resorts Macao.

The Parisian Macao Ballroom is just one of the many spaces available within the integrated resort

Benefits include five per cent discount on master bills; one complimentary room for every 25 rooms booked; one complimentary room upgrade for every 25 rooms booked; 15 per cent discount on gondola rides and 50 per cent discount on Eiffel Tower experience, and up to 50 per cent discount on selected in-house entertainment.

The more rooms booked, the more benefits will be accorded. Two benefits will be given for 25 to 100 rooms booked, scaling up to a maximum of all five offers for bookings made for over 200 rooms.

Event organisers are also entitled to 20 per cent discount on in-house audio-visual equipment rental and Deluxe Privilege Booklets offering exclusive savings at Sands Shoppes Macao stores.

Email sales@sands.com.mo for more details.

PCMA calls for APAC MICE industry to participate in survey

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The survey takes a more in-depth look at the effects of Covid-19 in APAC

The Professional Convention Management Association (PCMA) is calling all business events stakeholders in Asia-Pacific to provide their responses for a survey that is part of its Covid-19 Recovery Dashboard Research initiative.

Karen Bolinger, managing director of PCMA APAC, calls for members of the business events community to contribute, to help create an accurate view of the current state of the industry for both event planners and suppliers, and understand what the future looks like for the region.

The survey will take an in-depth look at how Covid-19 has affected APAC

“While there have been various surveys go out in parts of the APAC region, none have provided a full view of Asia Pacific as a standalone region. We all need to get an accurate picture of what is occurring, so we can then collectively determine recovery strategies for planners and suppliers going forward.

“I encourage everyone to put 10 minutes aside to take part in this survey as we will all benefit from deeper insights,” said Bolinger.

The Covid-19 Recovery Dashboard survey will close on July 10, 2020, and can be accessed here.

Previous survey results can be viewed here.

Since March, PCMA has been conducting industry-wide surveys fortnightly among the global business events community to document and analyse the growing impacts of Covid-19 on the sector.

Corporate travel managers seek cost savings, traveller security solutions

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Consolidating suppliers for negotiation power, reserving specific hotel rooms for their travellers’ use and making their travellers responsible for determining the necessity of their business trips are among the steps taken by corporate travel managers who are facing pressures of cost-cutting requirements and safe-guarding their travellers during the pandemic.

According to a HRS survey, 58 per cent of polled corporate travel managers had “consolidated suppliers” and were “looking at ways to increase savings”, shared Jenna Schmitt, its senior sourcing consultant.

One TMC is looking at putting travel responsibility into travellers’ hands for them to decide if a trip during the pandemic is absolutely necessary

Eighty-one per cent of buyers also plan to renegotiate 2021 rates and are looking at strategies to streamline the RFP process in the next three to six months.

To negotiate for better RFPs, Schmitt commented buyers would need to understand travel patterns in specific programmes, go at different speeds, or bundle corporate volumes.

Accor’s Elizabeth Georgopolous, director of sales performance, business partners – Pacific, suggested a “hybrid option”, where both static and dynamic rates are used to bring the corporate client “real-time” savings while avoiding the scenario of managing “three contracts in a season”, as was the case during the 2008 global financial crisis.

Tanaz Pochkhanawalla, commercial manager, AMP, a financial services company, revealed plans to issue a tender for the company’s two-year domestic and international hotel programme this year, saying that it was the right thing to do.

However, Pochkhanawalla added that AMP would consider extending its contract for another year if that brought ease of mind to its business travellers during this pandemic.

In running Transurban’s Covid-19 pandemic travel policy, Stephanie Maisano, the road operator company’s global travel and expense lead, said that considerations are being made to “put (travel) responsibility on travellers”, by having them be accountable for the purpose of the assignment and to decide on their own if a trip was necessary.

With ongoing project deadlines and employees flying in and out, Transurban requires hotels “to keep a hotel room” and not release it for sale. This is to relieve a traveller’s anxiety by helping them avoid things being touched by a stranger, she explained.

For now, HRS is helping clients create a more mandated travel programme by analysing travel data and patterns to determine which hotels are working to enhance duty of care standards to restore travel confidence.

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