Asia/Singapore Thursday, 18th December 2025
Page 559

Malaysia goes into national lockdown tomorrow

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Malaysia will go into total lockdown from tomorrow; Bukit Bintang area in Kuala Lumpur pictured in late February

Due to the rapid rise of Covid-19 cases in Malaysia over the last few days, the government has implemented an unprecedented nationwide movement control order, locking down the whole country to counter the spread of Covid-19 starting from tomorrow until March 31.

Prime minister Muhyiddin Yassin said in a special live broadcast on Monday night that all mass gatherings including religious, sports, social and cultural activities will be prohibited during this period.

Malaysia will go into total lockdown from tomorrow; Bukit Bintang area in Kuala Lumpur pictured in late February

All government and private premises, kindergartens, schools and institutions of higher learning will be closed. An exception are government and private businesses providing essential services such as water, electric, energy, telecommunications, postal, transportation, irrigation, oil, gas, fuel, lubricants, broadcasting, finance, banking, health, pharmaceutical, fire, prisons, ports, airports, security, defence, cleaning, retail and food supplies.

In addition, Malaysians are also banned from travelling overseas and foreign visitors from entering the country. Those who have just returned from overseas are required to undergo health screening and self-quarantine for 14 days.

As of Monday, the total number of Covid-19 infections in Malaysia stood at 553. Many of the new cases are linked to a Muslim convention at Masjid Jamek Sri Petaling mosque attended by 14,500 people from February 27 to March 1.

Malaysian Association of Tour and Travel Agents’ (MATTA) president, KL Tan, shared that the government’s initiative was a timely and wise decision.

Tan elaborated: “It will provide Malaysia with an opportunity to recover quickly from the outbreak. This, in turn, will inject public (both local and international) confidence in the destination.

“We are doing our part to stem the outbreak, just as many European nations have done and more countries are expected to follow suit. The global outbreak of the coronavirus has reached a scale where nations have to take bold and drastic measures.”

MATTA has also postponed two fairs, one scheduled for April and another for May.

On the business events front, Malaysian Association of Convention and Exhibition Organisers and Suppliers’ (MACEOS) president, Vincent Lim, said he supported the movement restriction as it has proven effective in stemming the spread of human to human transmissions in China.

He said the association will be sending out a circular to its members urging them to support the government’s direction and not organise events and conferences during this period. He said: “We urge members to work from home, stay healthy and prepare for a rebound.”

Nathan Vaithi, general manager of Zenith Putrajaya, agreed, indicating that the government’s precautionary measures were the right move. The few bookings from the government and corporate sector have also deferred to 2H2020 anyway.

To cope with low occupancy since the start of the year, hotel staff have been encouraged to clear their leave from 2019, while it has also frozen overtime wages and hiring of new staff,

When contacted early Monday morning, Francis Teo, head of Setia City Convention Centre, shared with TTG Asia and TTGmice he was waiting for a directive from the management on the next course of action, such as whether staff should work from home or the centre be temporarily shut down.

IATA drives industry dialogue on how to cushion Covid-19 economic blow

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The usually bustling Changi Airport is experiencing quieter times

Nobody knows when the travel industry will see the light at the end of the Covid-19 tunnel as events and corporate meetings continue to be cancelled or postponed, while airplanes, hotels, restaurants and attractions are half-empty.

While recent projections of the financial impact on various sectors are sobering and some say it is too early to talk recovery, industry associations and the private sector are jumping into action to cushion the blow as best as they can.

The usually bustling Changi Airport (pictured) is much quieter than usual due to travel bans across the globe

IATA said it could be up to US$113 billion with broader spread of Covid-19, while a Global Business Travel Association survey released at the end of February put it at US$46.6 billion per month, or 37 per cent of the total 2020 forecasted global spend for corporate travel.

IATA’s two-day Aviation Resilience & Health Workshop in Singapore on March 4 and 5 brought airline members and industry partners together to discuss how they could meet medical and regulatory aspects of the Covid-19 outbreak and work with governments. By holding the workshop, which was organised in just 10 days, IATA hoped to reassure people the travel process was safe, indicating that catching Covid-19 on a flight was “extraordinarily low”.

Mario Hardy, CEO of PATA, based in Bangkok, who said he personally chose to attend the workshop, noted: “I believe that with precautionary measures and regular hand washing and use of hand sanitisers, it is fine to travel.

“I’m also conscious that this is a personal choice and not everyone may be as tolerant to risk. I would recommend everyone to first consult WHO, their respective country CDC and travel restrictions listed on IATA’s website before confirming their travel plans.”

Hardy further revealed that PATA is in the process of forming two task forces led by its volunteer board members to address industry concerns and issues as well as recovery.

He expressed that “the industry is in the process of organising itself” and shared that a Uniting Travel leadership conference call – with representatives from ACI (Airports Council International), CLIA (Cruise Lines International Association), IATA, ICAO (International Civil Aviation Organization), PATA, UNWTO, WEF (World Economic Forum) and WTTC – was organised the week of March 9 to discuss joint strategies.

“PATA has also joined a tourism task force with WHO, World Bank, IMF, ADB and CDC to discuss, understand and look at actions needed regarding health and economic recovery. It is still in early stages as we had our first call last week,” Hardy noted.

Kitty Wong, president, K&A International and former president of World PCO Alliance, said it was important for companies to “make their own judgment” on who and what to believe amid all the information out there.

Agreeing with Hardy, she pointed out: “Be sensible and do your own risk assessment. Take care of yourselves, follow the instruction/guidelines set by our governments – if you trust them – look after your staff and protect your clients.”

Wong shared that partners and stakeholders in Taiwan had pledged to honour contracts for postponed events with hotels and venues agreeing “to cooperate” on such cases until the end of the year.

“Work closely with your local MICE industry/community to prevent further losses and/or damages,” she urged. “The aftermath and recovery will rely heavily on our collaboration with partners and stakeholders. Some governments already have plans for economic recovery and I am sure the governments and the private sector will work hand-in-hand going forward.”

In reacting to IATA’s call for rational messages, an industry veteran observed that with so many unknowns about Covid-19, whatever messages that need to be sent cannot be “too clinical”.

“We need to look at restoring travel confidence, that is key. But how to convey that is the challenge we face,” he quipped.

Aventri’s new partnerships help ensure meeting continuity during outbreak

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Aventri secures three partnerships geared towards offering virtual events

Event management software company Aventri has partnered with three companies – Digitell, Evia and Intrado Digital Media – to provide more virtual meeting and digital solutions to organisations impacted by Covid-19.

The goal of these partnerships is to provide the market with multiple solutions to continue to connect over shared interests, content and events, no matter where in the world their attendees they may be.

Aventri secures three partnerships geared towards offering virtual events

Digitell is a digital multimedia development company specialising in assisting organisations on how to leverage their educational content online, for instance, bringing a conference online through live streams or webinars.

Evia meanwhile, offers complete digital event and media distribution solutions to companies of all sizes. Its latest product, the Evia Player, is an intelligent cloud-based video player that uses machine learning and artificial intelligence to make content more accessible.

Lastly, Intrado Digital Media is a cloud-based, global technology partner, with a host of solutions to connect people and organisations.

“We know nothing beats the value of face-to-face meetings,” Jim Sharpe, CEO, Aventri, said in a statement. “Amid concerns of coronavirus, it’s important to realise that for thousands of live events across the globe, the show will go on.”

“Meetings and events are a strong, resilient, US$565-billion/year industry. Our thoughts go out to the families and all affected by this health emergency, but this shall pass. In the meantime, organisers don’t need to cancel meetings and conferences. Our new partnerships help them transition easily to engaging, revenue-producing virtual events.”

AIPC and UFI release good practices guide to Covid-19

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AIPC, the International Association of Convention Centres, and UFI, the Global Association of the Exhibition Industry, have released a guide to good practices for venues in the management of health and operational challenges specifically relating to the current Covid-19 outbreak.

The 27-page document incorporates both strategic and practical guidance in the form of advice, suggestions, examples and tips focusing in particular on new, updated and modified information as opposed to simply pre-existing, standard health and safety controls and crisis management plans. The text also includes ‘live’ document links to allow additional information to be accessed directly, as well as lists of additional key industry and health authority resources that may enhance planning and tactics.

This Guide was created to emphasise the importance of cooperative action in the face of such an issue

“While no single resource will be able to capture the full range of information available on such a broad and constantly evolving issue, this Guide offers a framework for response to make it as relevant as possible to the needs of managers,” said UFI president Mary Larkin.

“As the COVID-19 situation and corresponding impacts evolve, the amount of relevant, practical information and experiences will continue to grow and we will reflect this in future updates”.

The Guide is available for download by AIPC and UFI members on their respective web sites. It will also be made available to all members of the industry.

CWT adds web-based bookings to myCWT platform

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A screenshot of the myCWT app from the website

CWT has introduced web-based flight and hotel booking capabilities to its global travel management platform, myCWT.

This means that travelling employees can now book flights and hotels through any of CWT’s servicing and booking channels, including web, mobile, email, telephone and messaging for their corporate travel. This is in addition to using their company’s chosen online booking provider.

A screenshot of the myCWT app from the website

Offered to 25 countries and 13 languages as a start, the extension will be rolled out in phases through 2020 for clients in these countries. It is set to give corporate travellers the convenience of one-stop booking for both flights and hotels across more channels.

According to Niklas Andreen, chief traveller experience officer, CWT, the increased convenience led to a marked rise in policy-compliant hotel bookings during the beta testing of the extension. During the pilot phase, the percentage of digital transactions made using myCWT app and web channels jumped to double digits.

In the future, CWT intends to roll out more functions to complement the extension of the service, such as the ability to cancel flights via the web and mobile app.

ICCA moves second APAC summit to Yokohama later in the year

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Yokohama will host ICCA's second conference later this year

The ICCA Asia Pacific Chapter 2020 summit has been postponed in light of the Covid-19 pandemic.

Initially scheduled to take place from July 23-24 this year in Xiamen, China, the event has now been postponed to December, and will be held in Yokohama, Japan.

Yokohama will host ICCA’s second conference later this year

In recognition of Xiamen’s support, ICCA will host the third edition in Xiamen come November 2021.

Specific dates will be announced once the situation settles.

Covid-19 snuffs out lights on Vivid Sydney 2020

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A previous edition of Vivid Sydney

This year’s 11th edition of Vivid Sydney, the city’s annual light, music and ideas festival, has been cancelled, following recommendations by the federal government and health authorities to limit non-essential organised gatherings to under 500 people.

The event, which was originally slated to run from May 22 to June 13, 2020, at various locations around Greater Sydney, will not proceed at any of its planned locations.

A previous edition of Vivid Sydney

Destination NSW, the NSW Government’s tourism and major events agency, said in a statement: “While the cancellation of the event is disappointing and another major setback for the tourism industry, it is the right thing to do to control the spread of infection and keep people safe.”

A spokesperson for Destination NSW added: “Vivid Sydney is a bright star of Sydney’s event calendar so the decision to cancel was not taken lightly. As the event owner, we must follow the advice of health officials to ensure the health and safety of our citizens and everyone involved with Vivid Sydney.”

In 2019, Vivid Sydney attracted a record 2.4 million attendees, and generated A$172 million (US$106 million) for the NSW economy.

Destination NSW has assured that the event would return in 2021.

This is how we do it

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In many national and regional conferences in Asia, meeting organisers have recognised that attendees are demanding more interaction and engagement.

As such, this is changing the way conferences are executed, with many incorporating a meeting design that focuses on audience engagement, and sporting clear meeting objectives and desired outcomes.

Dee Dee Quah, director, Medical Conference Partners, explained: “The demographics of the audience are changing as young people enter the workforce and attend conferences. To engage with the younger audience, speakers have had to adapt and change their presentation style. Many organisers are moving away from having conferences wholly made up of traditional one-way lectures with limited time for Q&A at the end.”

Quah further explained that “activity-based learning such as workshops and masterclasses have become very popular”, as the audience – regardless of age – are more interested in learning from experiences as opposed to textbook reading. Another popular format is the inclusion of case studies in programmes.

“Speakers are also incorporating event technology apps such as Slido into the presentation to engage the audience during their presentation, and get live feedback,” revealed Quah.

Mona Abdul Manap, founder and CEO of Place Borneo and Place Business Events, concurred that event apps have become increasingly popular over the last few years.

She elaborated: “It is especially effective in multigenerational conferences, especially in Asia. Young people are usually fearful of asking the speaker or panellists questions using a microphone when there are more experienced audience members present. With Slido and other event apps, questions can be posed anonymously.”

Jay Ishak, event specialist, trainer and consultant at 6E-Events – a PCO-based in Kuala Lumpur that manages national and regional conferences – shared that her company places great emphasis on the delivery of content as that is the essence of any conference.

“We always advise our clients not to have any session beyond 30 minutes, unless the speakers and their topics are very interesting or in-demand. We are one of few PCOs who will run through speaker presentations prior to the event to make sure it is not off topic, and that it can be delivered within the allocated time,” Jay shared.

She added that 6E-Events will also run through the delivery styles with speakers, and advise them on various issues like how not to stereotype, projecting enthusiasm, and engaging the audience better with eye contact.

On how receptive her speakers have been to her suggestions, Jay related: “We have found that even experienced speakers are willing to adopt our suggestions and try something new which they had never done before. Ultimately, it is about ensuring that the audience benefits.”

Meanwhile for Mona, she finds it a challenge sometimes, when it comes to convincing clients to use a format that is more inclusive than a lecture, such as a fireside chat or fishbowl forum.

“But once we are able to convince them and the conference turns out to be a success, they are more receptive to try new meeting concepts we propose at future events,” she said.

Aside from meeting formats, Jay’s clients also look for ideas on how to help their audience make the most out of the networking opportunities.

“At any conference, there are experienced delegates in their areas of expertise, less experienced ones, newbies and perhaps even students in a particular field. Many young ambitious delegates want to build their networks, but not all may feel comfortable approaching someone whom they regard as a key opinion leader in their field of expertise or senior individuals. This is a cultural thing, especially in Asia.”

To get over this hurdle, Jay incorporates ice breakers and friendly contests early on in the programme or during networking sessions.

Roy Sheppard, specialist conference moderator, concluded: “Good conferences are those where the speakers and organisers know how to manage the interest, energy and engagement of everyone in the audience. Adult learning is most effective when there are elements of fun as part of the meeting design and this helps to engage the audience, which in turn increases the likelihood that they learn new things.”

New country manager for Scoot Australia

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Scoot has promoted Kirsty Lucas to country manager Australia, sales and partnerships, after almost two years with the airline.

Her new designation will involve growing Scoot’s Australian market through strategic partnerships, including trade opportunities. She takes over from former Scoot general manager, Jared Simcox.

With over a decade of travel and tourism industry experience, Lucas was most recently regional manager, Australia at TravMedia and has previously held positions in a variety of tourism-based businesses.

Singapore widens border restrictions, ceases port calls for cruises in Covid-19 fight

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Passengers arriving at Changi Airport's Terminal 1

Singapore has implemented a range of sweeping measures, including wider border restrictions, social distancing measures, and ceasing port calls for all cruise vessels to curb the spread of the Covid-19, after it was declared a pandemic by the World Health Organisation on Wednesday.

The measures include additional travel advisories to Singaporeans against non-essential travel to countries hard hit by the coronavirus.

Passengers arriving at Changi Airport’s Terminal 1

From 23.59 on Sunday (March 15), all visitors who have been to Italy, France, Spain and Germany within the last 14 days will be banned from setting foot in the country, according to a Ministry of Health (MOH) statement released today.

As well, from 23.59 on Sunday, Singaporeans and permanent residents who have been to Italy, France, Spain and Germany within the last 14 days will be issued a stay-home notice (SHN), which means they will be required to stay home at all times for 14 days upon return to Singapore.

The notice will also apply to long-term pass holders with recent travel history to these countries within the last 14 days.

Furthermore, travellers showing any signs of fever or respiratory symptoms at the checkpoints will need to serve a 14-day SHN, even if their swab test results for Covid-19 were negative.

Singapore will also cease port calls for all cruise vessels with immediate effect.

As well, all ticketed events with 250 participants or more are to be cancelled or postponed, including cultural, entertainment and sporting events, in line with the government’s social distancing measures.

For events that have already been committed to, like in the case that tickets have been sold, organisers must adhere to precautionary measures set by MOH before they can proceed.

Participants could be seated at least one metre apart from one another, and reduce contact with others such as by not shaking hands, said MOH in the release.

Employers are also advised to put in place measures to reduce close contact, such as implementing telecommuting and video-conferencing, staggering work hours, and allowing employees to commute at off-peak hours. Seating in meeting rooms and work stations could also be spaced apart.

For public venues, measures to reduce close contact by patrons or customers could include setting seats at least a metre apart at dining venues. Entertainment venues and tourist attractions, including casinos, cinemas, theme parks, museums, and galleries, could limit the number of visitors at any one time, and increase spacing among visitors.

In addition, sports centres with indoor facilities, such as gyms and private academies, could limit the number of patrons, introduce physical separation measures, increase the frequency of cleaning, as well as issue advisories to reduce unnecessary contact, and practice public hygiene.

The measures were announced by minister for health Gan Kim Yong and minister for national development Lawrence Wong, who chair the multi-ministry task force on tackling the virus.

Gan said that the island country is increasingly seeing more imported cases, and warned that more are expected with the surge in cases globally, highlighting the importance of border control restrictions.

He added: “But even as we continue to tighten, we know it is not possible to close borders, we need to ensure measures are sustainable in the long term, and that life can go on.”

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