CWT has introduced web-based flight and hotel booking capabilities to its global travel management platform, myCWT.
This means that travelling employees can now book flights and hotels through any of CWT’s servicing and booking channels, including web, mobile, email, telephone and messaging for their corporate travel. This is in addition to using their company’s chosen online booking provider.
Offered to 25 countries and 13 languages as a start, the extension will be rolled out in phases through 2020 for clients in these countries. It is set to give corporate travellers the convenience of one-stop booking for both flights and hotels across more channels.
According to Niklas Andreen, chief traveller experience officer, CWT, the increased convenience led to a marked rise in policy-compliant hotel bookings during the beta testing of the extension. During the pilot phase, the percentage of digital transactions made using myCWT app and web channels jumped to double digits.
In the future, CWT intends to roll out more functions to complement the extension of the service, such as the ability to cancel flights via the web and mobile app.
