Global loyalty and benefits firm Collinson has announced a trio of new initiatives to boost health and safety for airport lounge staff and guests, as a new era of contactless travel takes hold.
The initiatives include a new set of global health and safety standards for airport lounges within the Priority Pass network, a new digital solution to enable more socially-distant and touch-free food and beverage ordering in the lounge, and a further digital enhancement to enable a more contact-free entrance.
Collinson has announced a trio of new initiatives to boost health and safety for airport lounge staff and guests
The new standards for airport lounges comprise a number of recommended steps, including:
Provision of PPE and increased health and safety training for staff
Floor markers for social distancing in queues or other areas where people congregate
New evaluation of furniture layout to adhere to social distancing guidelines while maximising space and allowing traveller groups to sit together
Increased cleaning and disinfection using health authority-recommended products
Switching air filtration systems to 100 per cent outside air where possible
Contact-free solutions where possible, including collection point options for F&B
Removing print media and replacing with digital where possible
The standards will be implemented in all Collinson-owned lounges and recommended for use in all partner lounges across the Collinson airport lounge network, which comprises over 1,200 airport lounges in the market-leading programmes Priority Pass, LoungeKey and Lounge Pass.
Collinson also is partnering with e-commerce company Grab to launch a new pilot solution that will enable airport lounges to introduce a digital F&B ordering solution.
The Collinson solution enables travellers to use their own smartphone or tablet to place their order for F&B available within the lounge and receive it via safe to-table delivery by a staff member or collect it from a dedicated collection point. This will help airport lounges to continue offering a range of options to travellers in a more controlled manner.
Further evolving the contactless airport experience, contact-free entry is now possible at Collinson lounges, removing the need for members to touch the device to process their transaction. Those using a digital membership card in the Priority Pass, LoungeKey or Mastercard Airport Experiences apps will have an entirely contact-free experience. Those using a physical Priority Pass or payment card will still need to insert it into the device, but not need to touch the device in any other way.
Andy Besant, director of travel experiences at Collinson, said: “Collinson fully supports getting the world safely travelling again to unlock the value that travel brings, both to the economy, as well as to society at large. At the same time, there’s no denying that the coronavirus pandemic has indelibly changed how we think about health and safety at the airport. Via Collinson’s airport lounge standards and our new digital innovation for a contact-free experience, we look forward to championing the travel recovery while making health and wellbeing a priority.”
JLL’s Hotels and Hospitality Group has made several new appointments for its Asia-Pacific leadership team.
Mike Batchelor will take on the role of CEO, JLL Hotels and Hospitality Group, Asia-Pacific. He will divide his time between Asia and Australia, overseeing a team of 80 across seven countries and territories.
Mike Batchelor
In his new role, he will provide Asian clients with access to Australia, New Zealand and the Pacific Islands hospitality markets. Batchelor was previously CEO, JLL Hotels and Hospitality Group for the Asian region.
Meanwhile, Craig Collins will be stepping down from his role as CEO, Australasia. Peter Harper will assume the roles of managing director, head of investment sales, Australasia.
Nihat Ercan’s current role as head, investment sales, JLL Hotels and Hospitality Group, Asia, will be expanded to comprise Asia-Pacific. He will be working closely with the Australasia investment sales team to help Asian capital sources expand their investment portfolios worldwide.
Currently head, advisory and asset management, Asia, Xander Nijens’ role will expand to involve asset management across the Asia-Pacific region.
Jet ski tours in Langkawi is one way to explore the archipelago’s natural heritage
Ask any travel planner working with deep-pocketed incentive groups about Malaysia five years ago, and you would likely hear that capital city Kuala Lumpur is the preferred choice.
However, with greater flight connectivity, as well as a growing number of experiences and lodging catered to the niche segment today, second-tier destinations are fast becoming more popular.
Selangor, Langkawi and Penang are three such destinations that are increasingly appearing on luxury incentive itineraries. They have the culture, nature and heritage attractions the segment is looking for.
Jet ski tours in Langkawi is one way to explore the archipelago’s natural heritage
While some travel planners choose to promote them as incentive destinations in their own right, others include them in a multi-destination itinerary.
One player that is tapping on the natural heritage of these emerging destinations, while still looking to capture groups that prefer to be based in the capital city, is Saini Vermeulen, executive director of B2B travel agency Within Earth Holidays.
For instance, Within Earth Holidays had a Middle Eastern incentive group choosing to be accommodated in Kuala Lumpur due to convenience, while the itinerary featured Batu Caves and Forest Research Institute in Selangor.
With incentive delegates being well-travelled individuals themselves, greater expectations of a unique destination experience is driving a growing desire for authentic cultural interactions with the local community, opined Mint Leong, managing director of Sunflower Holidays.
These changing travel demands are helping to elevate Malaysia’s status as an incentive destination, and rightfully so. After all, the country is home to geological features dating back hundreds of millions of years, as well as historic, colonial towns recognised by UNESCO as living testaments to a bygone era of trade between Europe and Asia.
Accessible attractions
A short drive from Kuala Lumpur would bring incentive groups to Gombak district in the state of Selangor, home to the indigenous people or Orang Asli of Peninsular Malaysia.
The district’s easy accessibility from the capital city – where some incentive groups choose to have their main event – has led Arokia Das, director, WL Travel, to propose its inclusion in luxury incentive itineraries.
Das shared that a day visit to Gombak is usually recommended, along with activities such as jungle trekking with local guides who point out endemic bird and animal species, as well as medicinal plants during the walk.
The company has also hosted mocktails and luncheons in the Orang Asli Museum at Gombak, with approval from local authorities. The experience is an opportunity to learn about the history and traditions of the indigenous peoples through artefacts such as hunting equipment, personal garments and musical instruments.
The museum has a mini theatre hall and a library, and facilitates research into the heritage of the indigenous people.
On the outskirts of Kuala Lumpur is the Batu Caves, one of Malaysia’s most popular attractions, with limestone formations that are said to be about 400 million years old. Nearby the Batu Caves is the Forest Research Institute Malaysia. Surrounded by lush greenery, the 486ha reserve presents a choice location for luxury incentive travellers to go on a jungle trek and learn about the properties of herbs and trees in its gardens and arboretums.
Arresting archipelago
Over at the state of Kedah in northern Malaysia is a charming group of 99 islands that form Langkawi. The entire archipelago was designated as a UNESCO Global Geopark back in 2007, making it another choice offbeat destination for the segment.
According to Vermeulen, taking a private cruise, exploring the islands on jet skis, or having a gala dinner on Paradise 101 – one of Langkawi day-resort islands with its own range of water activities – are some popular experiences.
Vermeulen is careful to remember that luxury incentive travellers do not simply want to experience; they also seek to be educated.
“We always include an educational element in our tours. For instance, we would introduce the concept of a Geopark to groups, as well as explain the state government’s efforts to preserve the (area’s) natural beauty. Guests have found such information valuable and insightful,” he shared.
For Vermeulen’s Within Earth Holidays, Langkawi is a premier additional destination for groups based in Kuala Lumpur, should they have more time and wish to explore more of the country.
However, Langkawi can stand as an upmarket incentive destination on its own. The archipelago has its fair share of luxury resorts, which means lodging will not be a challenge.
In fact, many of Langkawi’s luxury resorts – The Datai Langkawi and The St Regis Langkawi – are located close to rainforests, making it easy to include jungle treks and nature walks in the itinerary, shared Leong.
“We have organised teambuilding activities in the forest at Langkawi… where groups have had to pitch tents, start a fire and cook their own meals. Such soft adventure activities are favoured by (well-heeled) incentive groups from Europe,” she explained.
Cherishing Malaysia’s culture
The northern Malaysian state of Penang is a popular haunt for culture vultures. Its capital George Town features restored colonial buildings and impressive Chinese clan houses, and has been recognised as a UNESCO World Heritage Site since 2008.
It is little wonder that Penang has such colourful heritage: the city was a former port along trade routes from Great Britain and Europe through to China.
For groups to make the most of their time in Penang, Vermeulen suggested a treasure hunt incorporating two of the state’s most celebrated spots.
Beginning at the Eastern & Oriental Hotel, the hunt can take travellers around George Town and end at the famed Leong San Tong Khoo Kongsi clanhouse, where guests can enjoy a sumptuous private dinner party.
The appeal of the Clan House is also apparent to Sadie Yeoh, general manager, Destination Asia Malaysia. She recommended that groups head to the building on trishaws, and learn about vanishing local trades, such as Nonya beaded shoe making, before or after dinner.
Although travel restrictions remain at the time of writing, KL Tan, president of the Malaysian Association of Tour and Travel Agents is hopeful that inbound incentive travel from Asia will rebound in early 2021.
When luxury incentive travel resumes, these emerging destinations are likely to be on planners’ lists when they think of Malaysia.
Leisure extensions seem unlikely in the near future, with CTMs predicting that travel insurances policies to reflect the current pandemic
Bleisure is not forbidden, but corporate travel managers expect demand tagged to overseas business trips to be soft, as more governments negotiate bilateral green lanes to fast track the resumption of international business travel.
Adriana Nainggolan, travel programme manager, Asia-Pacific, Autodesk, said: “Bleisure is allowed. Nothing has changed with our travel insurance policy where a work trip and personal trip up to seven days’ extension is covered by medical insurance paid by the company.
Leisure extensions seem unlikely in the near future, with CTMs predicting that travel insurances policies will be modified soon to reflect the current situation
Adopting a Covid-19 travel policy of “business-critical and with vice president approval”, travel is still currently restricted and many borders are not fully open, she noted. But while the company has not looked at changing its travel policy, it will have to soon.
“Insurance, in general, is under the compensation and benefits department of HR, so this is a topic that we need to have a discussion on internally.”
Another corporate travel manager also said there was no change if travellers want to mix business and leisure, “but we don’t foresee anyone taking this up at this moment”.
However, if a traveller is infected by Covid-19 during the leisure portion of the business trip, then it is not covered under the company’s business travel insurance, he explained.
Noting that Covid-19 is a new disease that is highly contagious with more than 400,000 deaths around the world and counting, Benson Tang, executive director, corporate travel, Informa Markets, said: “It is not just the issue of insurance. If a traveller is infected, the hospital stay and the possible consequence of not being cured is much higher than before.”
Tang added the overall consideration is not just limited to personal interest, for corporate interest is a major consideration as asymptomatic travellers returning to the office could infect others.
When asked if travel insurance premiums would rise and by how much, a corporate travel manager based in Shanghai said he was unsure.
But Tang opined “this is very certain,” though he acknowledged it was still too early to comment further as the pandemic is still not over yet.
On seeking support from insurance companies, a corporate travel manager in the pharmaceutical industry wanted “verbiage” specific to the coverage of pandemic situations. This is necessary with more countries starting to reopen, he commented.
Conventions and Incentives New Zealand (CINZ) and the Business Events Council of Australia (BECA) jointly agreed to collaborate on issues mutually affecting their markets.
While CINZ chief executive, Lisa Hopkins, acknowledges that Covid-19 has impacted business events on both sides of the Tasman in an extraordinary way, “it has also created opportunity and conversation among organisations who would not normally align”.
Both organisations will be working closely together
BECA chair Vanessa Findlay added that the collaboration will facilitate maximum economic, trade and investment benefits for both countries.
Both organisations also see the benefit in leveraging government advocacy.
“The Australian government publicly acknowledged the difference between controlled gatherings, such as business events, and mass gatherings when they released their three-step COVIDSafe Roadmap, while five weeks ago the New Zealand government gave the go-ahead for events of up to 100. We would have liked to have seen our government follow their Australian counterparts and I am sure, vice versa,” Hopkins said.
“The close relationship between our countries, and the reliance we have on each other, means it makes sense to have a common voice when advocating for change, especially at this time of tremendous economic impact on our industry,” Findlay shared.
With New Zealand now functioning under Alert Level 1, events are now able to operate without any restriction, but both organisations believe keeping an eye on the future is critical.
“When it comes to competitive bids, each association will continue to act in the best interests of their markets. However, this is a unique relationship at a unique time. Both Vanessa and I believe a unified voice from this part of the world makes sense, giving customers and our industry greater confidence that it is safe to attend business events,” Hopkins commented.
What was it like to run the first exhibition since the Covid-19 outbreak?
Everyone was excited. The entire Hong Kong Convention and Exhibition Centre (Management) (HML) team worked together to make sure every detail was well thought through.
We have demonstrated our strength in providing professional services and customer care for the organiser of the 98th Hong Kong Wedding Fair, exhibitors and visitors, while maintaining a safe, hygienic and comfortable event environment.
It was a thrill to see exhibitors and soon-to-wed couples engaging in enthusiastic discussions. Their smiles were obvious even under face masks. It’s a beautiful wedding show and ‘love’ was in the air!
What else is Hong Kong Convention and Exhibition Centre (HKCEC) doing to reassure future exhibitors and visitors?
Throughout the last few months, HML has continued to communicate with our local and international customers, and stakeholders, on the latest situation, addressing their needs and concerns. As much as possible, we have extended flexibility for rescheduling their events.
With the success of the Wedding Fair, we shared our experience to assure customers that we are indeed ready and confident to welcome their events back to the HKCEC. Photos and videos have been sent to our customer database and via traditional and social media platforms to demonstrate HML’s strength and professional services and hygiene measures.
Experience at the Wedding Fair has also been shared with other exhibition organisers for consideration at their own events.
Is the MICE sector getting enough support help from the government?
The Hong Kong SAR government has a series of relief measures for different industries, employers, employees and the general public. For the exhibition and convention industry, an allocation of over HK$1,020 million (US$130 million) will be injected to subsidise exhibition and convention organisers and participants, in order to reinvigorate Hong Kong’s reputation as the event capital of Asia.
Although not directly benefiting from the scheme, HML appreciates the financial support from the government, which serves as a timely relief measure for the industry that has been greatly affected by the Covid-19 pandemic.
It recognises the significant contribution of the exhibition and convention industry to the economy of Hong Kong. We believe that organisers of exhibitions and international conferences will benefit and events can resume normal soon.
What are your predictions on Hong Kong’s MICE recovery?
Vast majority of exhibitions in the HKCEC are recurrent and well established in the business calendar of the respective industries. Despite recent challenges, these events are staying with Hong Kong and HKCEC.
The 98th Hong Kong Wedding Fair was well attended. The 99th version of the event will be held from June 12 to 14, 2020. There are many other events lined up afterwards. Some of them are at their original time slots. For example, the annual Hong Kong Book Fair, along with Hong Kong Sports & Leisure Expo and other associated events, will take place as planned from July 15 to 21, 2020, taking up almost the entire HKCEC.
What operational changes will happen as events return?
HML, and other MICE and travel industry members, have implemented preventive measures since the breakout of Covid-19. I believe these stringent hygiene considerations are not one-off. They will become the ‘new normal’ even after the pandemic subsides. Design of facilities and procedure in all aspects of the industry must be adjusted accordingly, to meet the market’s growing health and safety concern.
Another escalating trend during the pandemic has been the wide adoption of Zoom or other similar virtual meeting technology as a means of social distancing. Some are predicting that this kind of technology will replace exhibitions and conferences after Covid-19.
However, I strongly believe that technology can never fully replace face-to-face interactions in building a long-term relationship and trusted business partnership. Human beings, after all, are social beings!
For example, Hong Kong’s exhibition portfolio comprises events that showcase high-value, sophisticated products and services that cannot be fully appreciated through visuals and descriptions on a website. Wine needs to be tasted. High-quality fabrics and expensive jewellery need to be felt. Art pieces and antiques need to be appreciated in their original glamour.
I am however mindful that we are in an increasingly competitive environment in which businessmen and professionals are becoming more selective about event attendance.
This drives me and my HML colleagues to ever strive for improvement. I am also mindful that there will be more demand for hybrid events. One of HKCEC’s anchor exhibitions, Art Basel, initiated an online platform this year with the full physical version to return in March 2021. This kind of new business model will require creative planning from the organisers and infrastructure support from venues.
A screenshot from the recently-launched site dedicated to planners
The Melbourne Convention Bureau (MCB) has established a new Delegate Destination Site for Melbourne and the rest of Victoria, to help event planners and organisers step up on their digital marketing efforts for these destinations.
Conference organisers who have begun tapping on the Delegate Destination Site for their marketing efforts have leaned towards the site’s virtual reality and experiential resources, a testament to the rise of hybrid and virtual events in a Covid-19 business environment, said the bureau in a statement.
A screenshot from the recently-launched site dedicated to planners
Also available on the website are key travel information, inspiring itineraries featuring the destinations, as well as special offers from MCB’s partners.
Event planners and organisers can access the Delegate Destination Site through a button on their own conference websites and easily synthesise it with existing marketing channels.
The Delegate Destination Site was established to ease the load of MCB’s clients – who are grappling with travel curbs, financial challenges, shifting trends in consumer sentiment, and a new level of health and safety expectations – by offering new ways to market the destination and “(boost) delegate registration to upcoming events”, said Julia Swanson, CEO, MCB.
Swanson emphasised the need to rethink marketing amid the disruptions caused by the pandemic.
“We need to be providing alternative solutions (to usual, traditional conference promotion and marketing strategies) to ensure clients can keep promoting their meetings, particularly as face-to-face engagement opportunities are limited,” she said.
A consolidated policy will help make the management of safety and security issues for business travellers much easier
While the Covid-19 pandemic has caused companies across the globe to restrict non-essential business travel, it has also served as a reminder to many about the importance of having a consolidated travel programme.
Over the last few months, as countries began closing their borders and airlines cancelled thousands of flights, organisations have hurried to locate and evacuate their travelling employees. At the same time, they have also sought ways to track unused and cancelled bookings in an effort to secure compensation from airlines, hotels and other suppliers.
In this fluid and fast-changing environment, it’s likely that companies who have taken a more consolidated approach to managing their travel have fared better than those with more fragmented programmes.
What does consolidation mean?
Consolidation refers to the convergence of all components of a managed travel programme at a local, regional or global level. In practice, this means leveraging a company’s total travel volume and concentrating sourcing with an optimal number of suppliers, as well as standardising travel policies, processes and tools, and using data to drive decision making.
This approach helps organisations achieve many key goals including driving cost savings, being better positioned to meet their duty of care obligations, creating an improved experience for their travelling employees – and by and large being more strategic in how they manage their travel programmes. Simply put, when choosing supplier partners, the goal should be to maximise coverage and minimise overlap.
Still, a relatively small proportion of companies in Asia Pacific have well-consolidated travel programmes. Many fast-growing multinationals in India and China still have incredibly fragmented programmes, with wide variations in policies, processes and suppliers across different countries, and sometimes even within the same country. Often, this is viewed as a risk management strategy, as companies are worried about suppliers going bust. Furthermore, there is a sense that working with multiple suppliers keeps them all on their toes as employees can choose between them, and this in turn improves service levels.
However, this also impedes the ability of companies to meet many of the key objectives outlined above. Instead, they should do proper due diligence on suppliers to address concerns around the viability of their businesses. At the same time, they should secure commitments from suppliers to ensure their service expectations are met.
From our conversations with travel managers in the region, we have learnt that while they generally recognise the importance of consolidation, they often face resistance to change from within their organisations and find it difficult to articulate the benefits to senior leadership.
So while now might not be the best time for companies to initiate large-scale RFPs, it is a great opportunity for travel managers to start building the case for consolidation with their internal stakeholders by outlining the clear advantages.
What are the benefits of consolidation?
Greater transparency – Having centralised data in a standard format gives a clearer picture of what is happening with your programme across the world. When you are able to quickly retrieve crucial information from a single platform, analysing and strategically improving your travel programme becomes much easier, and it also yields many other benefits.
Cost savings – Research from CWT Solutions Group has shown that consolidating travel programmes can help companies reduce their total travel cost by up to 20 per cent on average. This is partly because you are able to more efficiently analyse data related to your travel programme – such as booking behaviours and spend patterns – and identify opportunities to drive savings. At the same time, you can also leverage bigger travel volumes and spending to negotiate lower rates with suppliers like airlines, hotels and ground transport providers.
Improved safety & security – Centralised data also makes it easier to quickly locate all of your travelling employees in the event of a security risk, and make arrangements to bring them home safely, instead of trying to piece this information together from multiple data sources.
Better travel experience for employees – Working with a single TMC globally means your organisation’s travelling employees will have a more consistent experience, no matter where they are based or where they are travelling to, leading to greater satisfaction and well-being.
Reduced complexity – Working with fewer suppliers makes it easier to implement changes across your travel programme. This includes the ability to standardise travel policies such as class/category rules, advance booking etc., as well as implement new technology solutions such as booking and pre-trip approval tools across different markets.
Consolidation has long been considered a best practice in managed travel on account of its many benefits. However, moving from a highly fragmented programme to one that’s consolidated requires some planning and preparation.
In our years of experience helping companies advance their travel programmes, we have observed some common mistakes. In the next instalment of this series, we will discuss a few important things to consider before starting on your consolidation journey.
Akshay is responsible for driving CWT’s growth strategy, and has played an instrumental role in creating a winning sales culture in the region.
Prior to his current role, he led the APAC CWT Solutions Group, the company’s consultancy division, where the team delivered significant value in areas including supplier negotiations, travel policy and compliance, traveller engagement, and data insights. Akshay also frequently represents CWT at various industry and non-industry forums.
A masterclass being conducted by chefs from Ngapali Beach Myanmar
Organiser of Food & Hotel Asia, Informa Markets, successfully held its inaugural virtual event, Food & Hotel Digital Week, from May 25-29, 2020, as well as launched Saladplate, an online-to-offline marketplace for the food and hospitality industries.
Ian Roberts, managing director-hospitality, food & beverage, Informa Markets, shared that the first Food & Hotel Digital Week, brought home the importance of digital platforms and tools, particularly in the current Covid-19 business climate.
Food & Hotel Digital Week
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Speakers on the Accelerating Change panel
A masterclass being conducted by chefs from Ngapali Beach Myanmar
He added that digital events “are here to stay”, and will complement face-to-face events in aiding the recovery and growth of businesses after the pandemic.
The five-day event, which comprised of 12 webinar sessions and eight online product showcases, featured items from more than 300 suppliers worldwide, and registered an attendance of more than 5,000 industry players.
Of the 1,500 attendees – hailing from more than 20 countries and regions – who participated in the industry webinar series on May 28, more than 250 tuned into for five hours or more consecutively.
Tailored towards the needs of the industry amid the business and supply chain disruptions due to Covid-19, the webinars focused on areas such as food security and sustainability, food technology, and business intelligence.
Meanwhile, the Live Webinar Day on May 29 was attended by 428 industry professionals. Guest speakers from Google Hong Kong, the World Association of Chef’s Societies and the Malaysian Association of Hotels shared about buying food stock online, digital marketing for the F&B industry, and provided updates on tourism and hospitality in Malaysia.
There was also a Country Pavilion online product showcases featuring countries like France and Malaysia, which hotel buyers seemed the most engaged in. It was also found that many attendees were on the lookout for food-tech related products and disposables. There were also exhibitions on the Top 100 Foods and Top 100 Drinks, which seemed to appeal mostly to distributors.
A bi-monthly online event, the next Food & Hotel Digital Week is set for July 13-17, 2020.
The first edition of gamescom Asia, originally planned to debut in Singapore this October, has been postponed to October 14-17, 2021.
Gamescom asia is the first satellite event of the world’s largest event for computer and video games: gamescom. The event aims to showcase the diversity of gaming within the world’s fastest-growing games market – South-east Asia, while covering the global spectrum of the games industry, gaming culture, esports, regional and international releases and more.
The event aims to showcase the diversity of gaming in the region
It also seeks to serve as a platform for Asian game developers to explore partnerships globally, and act as a hub for international publishers who are looking for the next big thing in games. Attendees can also expect to see new releases and gaming-related offerings.
“As much as we would have loved to bring the event to life this October, the current global crisis has forced us to recalibrate our wants for gamescom asia. The health and safety of our visitors, exhibitors and staff is paramount.
“Moreover, for an inaugural event, we felt it was important to give the regional gaming community and fans the full experience of what an international event of this scale would be like, and not anything less,” said Mathias Kuepper, managing director of Koelnmesse Singapore, the organiser of gamescom Asia, in a statement.
Kuepper added that Koelnmesse will be refocusing its effort on 2021, as well as offer digital engagements leading up to next October.
The 2021 event will be held at the Suntec Convention & Exhibition Centre.
The newly-opened Ritz-Carlton, Bangkok anchors the One Bangkok development with cosmopolitan elegance. Featuring the city's largest ballroom and a spectacular new penthouse suite, it delivers exceptional hardware and deeply authentic, soulful service for business and leisure travellers alike
Behind the imposing, Brutalist concrete that defines Zurich’s Oerlikon district lies a surprising secret. While its exterior honours the neighbourhood’s industrial roots, stepping inside Mama Shelter reveals a vibrant, neon-soaked world that is a far cry from its rigid shell
A polished urban retreat designed for business travellers, Hyatt Regency Kuala Lumpur at KL Midtown combines thoughtful design, seamless service, and exceptional facilities.
Akshay is responsible for driving CWT’s growth strategy, and has played an instrumental role in creating a winning sales culture in the region.
