Helene Fong
Director of sales & marketing, JW Marriott Hotel Bangkok
How long have you been in the business and what do you love most about your job?
I’ve spent 18 years in the hospitality industry and my time has been enriched by the people I’ve met from all walks of life. I have many guests or clients who have since became friends. I love the opportunity to work in various countries, and that has broaden my perspective of life and allowed me to experience new culture.
What is your one greatest career achievement to-date?
My relocation to China in 2001 was an eye-opener for me and one I thoroughly enjoyed. I made many new friends, both foreign and local, and got to train many new talents who are now very successful in their career.
What about your job keeps you awake at night?
I must say that I have trained myself well since I took on the role of director of sales & marketing, but I do occasionally get worried when there is a shortfall in revenue or market share for a consecutive period of time.
What are your top three tips to achieving success in a sales and marketing career in this industry?
Maximise marketing through digital means
Understand the market trends and stay abreast with current affairs in the local and global environment
Hire the right people for the right job (in your team)
