Collinson has unveiled its new Ready 2 Order digital F&B solution, which will bring back the complimentary service â€“ limited by Covid-19 â€“ at airport lounges.
Developed in partnership with Grab, the Ready 2 Order pilot launches this week at two of The Grand Lounge Elite airport lounges in Mexico City, with October launches scheduled for India, Japan, US, Qatar, and the UK. It will be available to all lounge access programmes including Priority Pass.
Lounge visitors can scan a QR code or tap an NFC-enabled device on signage at each table or seat within the lounge, to see a lounge-specific menu and make their selection. The order will be delivered directly to the table, or collected at an assigned pick-up point, depending on the lounge.
Along with elevating the safe airport journey for travellers, Ready 2 Order also helps to reduce food waste and support social distancing.
Ready 2 Order responds to evolving traveller needs in light of Covid-19, where 71 per cent of frequent flyers in a recent Priority Pass survey are ready to return to travel either immediately or within the next three to six months, and 80 per cent want more contactless services across the airport journey.
The survey also found that almost seven in 10 travellers are willing to pay for access to an airport lounge where social distancing is maintained, and the majority of travellers (57%) plan to use their airport lounge access more than they did before the coronavirus outbreak.