American Express Global Business Travel (GBT) has published a report for travel managers that sets out a five-step framework for understanding and managing the impact of business travel on employees.
Developed by GBTâ€™s Global Business Consulting team, On the road to wellbeing offers insights into duty of care as part of a safe return to business travel. The report further explains how travel managers can combine travel data with HR data, such as job codes or tenure, to gain a deeper understanding of how travel impacts individualsâ€™ mental and physical health.
The report also sets out a five-step framework for greater visibility over traveller wellbeing, with advice on how travel managers can share insights on employee wellbeing with peers across their organisations.
The five steps are:
- Impact: agree which aspects of business travel have the most impact on employees
- Identify: develop traveller risk profiles to understand how travel impacts individual employees
- Review: check that the companyâ€™s travel policy is updated with measures that support wellbeing such in-travel assistance and traveller-friendly expense allowances for food and drink
- KPIs: introduce Key Performance Indicators (KPIs) to measure the performance of wellbeing initiatives and communicate on them across the organisation
- Measure: make sure the travel satisfaction survey captures employee wellbeing
Equipped with insights into traveller wellbeing, travel managers would be in a better position to identify travellers at risk of fatigue or burnout, and introduce measures to support them, such as improvements in travel comfort or â€˜time-for-timeâ€™ compensation for longhaul night flights.
The full report can be found here.