New AMEX GBT report highlights travel managers’ part to play in employee wellbeing

Travel managers are in a unique position to provide insight to their organization about the impact of business travel on employee wellbeing – but many do not have the KPIs that they could use to measure and monitor traveller wellbeing

American Express Global Business Travel (GBT) has published a report for travel managers that sets out a five-step framework for understanding and managing the impact of business travel on employees.

Developed by GBT’s Global Business Consulting team, On the road to wellbeing offers insights into duty of care as part of a safe return to business travel. The report further explains how travel managers can combine travel data with HR data, such as job codes or tenure, to gain a deeper understanding of how travel impacts individuals’ mental and physical health.

Travel managers will now have tools and KPIs they could use to measure and monitor traveller wellbeing

The report also sets out a five-step framework for greater visibility over traveller wellbeing, with advice on how travel managers can share insights on employee wellbeing with peers across their organisations.

The five steps are:

  • Impact: agree which aspects of business travel have the most impact on employees
  • Identify: develop traveller risk profiles to understand how travel impacts individual employees
  • Review: check that the company’s travel policy is updated with measures that support wellbeing such in-travel assistance and traveller-friendly expense allowances for food and drink
  • KPIs: introduce Key Performance Indicators (KPIs) to measure the performance of wellbeing initiatives and communicate on them across the organisation
  • Measure: make sure the travel satisfaction survey captures employee wellbeing

Equipped with insights into traveller wellbeing, travel managers would be in a better position to identify travellers at risk of fatigue or burnout, and introduce measures to support them, such as improvements in travel comfort or ‘time-for-time’ compensation for longhaul night flights.

The full report can be found here.

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