Kuala Lumpur Convention Centre strengthens digital capabilities

The virtual tour is the latest innovative addition to the Centre’s new and improved website

The Kuala Lumpur Convention Centre (the Centre) has unveiled an interactive virtual tour, the latest engagement tool available on the venue’s website.

The interactive virtual tour offers an overview of the Centre with the option to self-explore, or take a guided tour deep-dive into each function space via 360-view. The virtual tour will be further enhanced with visual references to various room set-ups.

The virtual tour is the latest innovative addition to the Centre’s new and improved website

Video conferencing features for live interaction between the organiser and the Centre is also available, which would help expedite the event planning and communication process.

This means that meeting and event organisers planning for conferences beyond 2021, as well as visitors, can now visit the Centre, with just a few clicks, from wherever they may be located.

Previously, the Centre added a digital concierge named Skye, a Chatbot tasked to welcome and help users navigate within the website and respond to queries.

The Centre‚Äôs general manager, Alan Pryor, said: ‚ÄúThis is a huge leap for us at the Centre as we continue to transform the way we conduct our business. With this interactive virtual tour, we are able to bring our customer engagement to another level, meeting the demands of the current marketplace, especially in this Covid-19 times. Realising our dream of virtualisation has put us in the forefront of digital transformation of the business events industry, not only in Malaysia but regionally and globally.‚ÄĚ

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