TruTrip launches flexible booking service for business travellers

A screenshot from TruTrip's website

South-east Asian business travel management start-up TruTrip has launched a booking service that helps travellers save on air tickets and accommodation expenses in the event of unexpected trip cancellations.

Called TruFlex, this booking option provides an instant refund of at least 80 per cent of incurred costs for travellers in the event of trip cancellations and has been launched in partnership with leading digital insurer FWD Singapore (FWD).

A screenshot from TruTrip’s website

Companies are allowed to cancel for any reason until 24 hours before their travel starts; cancel easily with a click of a button; and obtain refunds instantly in cash, not credits.

This comes as business travel often comes with the need for extra flexiblity when travelling during the pandemic. Many business travellers are left to book at the last minute or book using Flexible Fares, leaving them to frequently pay more than three times more to have more flexibility. TruTrip aims to help companies reduce overall costs for companies, without exposing them to unnecessary risks or lock-ins.

TruFlex is offered at a subscription fee of S$20 (US$14.80) per month for an entire company, plus a 12.8 per cent fee (inclusive of taxes) charged on each travel booking.

“TruFlex offers our users a real alternative between the high-cost flexible
fares and a ‘self-insure’ approach many businesses end up adopting. As we and our users tentatively restart travel, protecting from further shocks is really important – TruFlex answers this need,” stated Hugh Batley, the founder and managing director of TruTrip.

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