Asia/Singapore Tuesday, 5th May 2026
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ICCA upholds DEI promise through speakers selection

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Thami Nkadimeng kicking off the Congress on Day 1

ICCA’s commitment to achieving diversity, equity and inclusion (DEI) plays out at the 62nd Congress in Bangkok this week with a network of speakers hailing from all regions.

Europe leads in speaker representation, with 33 industry opinion leaders. This is followed by Asia-Pacific, with 32 speakers. There are 19 speakers from North America, four each from Latin America and the Middle East, and two from Africa. Thirteen others are from other parts of the world. Gender representation is also balanced, with 49 female speakers out of 107 speakers altogether.

Thami Nkadimeng kicking off the Congress on Day 1

Ksenija Polla, ICCA’s head of education and legacy programmes, said it was an “intentional” move to have all voices represented at the congress.

“Our objective is to make sure that everybody, who is part of ICCA Congress 2023, can relate to those people on stage, see themselves reflected in their messages, and connect with them.”

She added that this year’s event promises a “brand new experience”, and empowers every delegate “to be part of that change for our industry, globally”.

ICCA has made Thami Nkadimeng its poster child for DEI as well as the congress emcee. A global citizen known as The Message Architect with a passion for bettering the world by untangling complex topics through conversations with presidents, leaders, executives and organisations around the world, Nkadimeng is also 2023 Top 100 Most Influential People of African Descent under 40 in support of The United Nations.

Her experience reaches beyond the space of meetings and events, as she has also built her extensive career in several industries, such as finance, science and technology, and tourism. She believes this gives her an advantage in the meetings and events industry, which is interconnected with many other sectors.

“You can’t think of associations and events without including things like home affairs, security industry, transport industry, health industry – I could continue. Everything needs to come together. We’ve stuck with buzzwords like collaboration, but we haven’t actually actioned them.”

Nkadimeng urged industry stakeholders to aim for integration and to work together to identify the “golden thread” towards a common purpose.

She sees sustainability as that golden thread.

“We only have one planet and one chance. If we’re all not working towards that in our various aspects, then we have a problem.”

GCCEC attains EarthCheck Master Certification

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GCCEC attains EarthCheck Master Certification

The Gold Coast Convention and Exhibition Centre (GCCEC) has achieved Master Certification from EarthCheck, the world’s leading business advisory group specialising in sustainability and destination management for the travel and tourism industry.

The recognition comes as a result of 15 years of commitment to sustainability under the direction of EarthCheck. Since opening in 2004, GCCEC has implemented many effective projects and initiatives including an overarching sustainability policy, green event checklist, Green Team, waste and water reduction processes, power-saving equipment, and compostable products.

GCCEC attains EarthCheck Master Certification

Adrienne Readings, general manager of GCCEC, said: “Our industry plays a pivotal role in driving awareness and change in environmental practices and I am thrilled to announce that we achieved Master status with EarthCheck. This achievement reflects our dedication to taking a leadership position in driving a greener, more responsible future for the events industry.”

Stewart Moore, CEO and founder of EarthCheck, stated: “EarthCheck Master Certification requires a dedication to the highest standards of environmental and social care and is the highest accolade that can be awarded under the EarthCheck program. Importantly it is not an easy task, it takes the commitment of the whole team to deliver improved operational results across the business.”

Moore highlighted the consistent sustainability measures that GCCEC has undertaken towards optimising its energy performance, improving water usage, integrating responsible waste management systems, supporting the local community, and reducing its carbon footprint with science-based targets.

PCMA hires Traci DePuy as chief marketing officer

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Traci DePuy has joined PCMA as chief marketing officer, where in her new role, she will lead the enterprise-wide brand and marketing strategies, including PCMA’s brand as the platform for the global business events industry.

DePuy is active in the Corporate Event Marketing Association community, and spoke during CEMA Summit 2024 during a townhall panel on industry trends.

She joins PCMA with more than 15 years in SaaS b2b brand strategy, event operations and marketing management, having held leadership positions at corporate technology companies such as Ellucian and Salesforce.

Manpreet Bindra takes the lead in Asia for FCM Meetings & Events

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Manpreet Bindra has been promoted to leader of Asia for FCM Meetings & Events, a division of the Flight Centre Travel Group (FCTG).

Bindra has spent the last 23 years working for FCTG and was previously the president of FCM Meetings & Events in India. Through his leadership, FCM India’s Meetings & Events revenue doubled pre-pandemic numbers.

“The Asia Pacific market dominated the MICE industry in 2022, accounting for the maximum revenue share of more than 44.3 per cent. I see a huge opportunity given that we have a good customer base of corporate business in the region,” said Bindra.

“I am looking forward to extending our Meetings & Events offerings to more businesses across Asia as we continuously grow to expand our capabilities.”

BCD Travel expands Jonathan Kao’s role

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Jonathan Kao, the current managing director for Greater China, will take on an expanded role as managing director for North Asia, effective January 1, 2024.

In this capacity, Kao will oversee BCD Travel’s operations in China, Hong Kong, and Japan.

A BCD veteran since 2016, Kao brings to his new role a deep understanding of the Asia-Pacific region’s intricate technical, operational, and cultural nuances. His track record in driving growth in Greater China is a testament to his leadership skills. Under Kao’s guidance, the team has consistently improved client service, expanded service offerings, and achieved greater agility through targeted initiatives and tailored solutions. Importantly, his experience in addressing complexities such as rail travel, domestic/international divisions, and regulatory matters, will be invaluable in this new role.

As part of this leadership transition, Kazuhiko Otani, the current managing director for BCD Travel Japan, will move to a consulting role.

New Caledonia Tourism plans courtship of South-east Asian events

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Following its establishment of a destination representative for South-east Asia in July this year, New Caledonia Tourism is now looking to introduce its myriad wonders to corporate incentive groups from the region.

Speaking to TTGmice, Zhi Heng Yew, who leads New Caledonia Tourism marketing efforts in South-east Asia, said Singapore would be the first target in this exercise, as Aircalin now flies five times a week between the city-state and New Caledonia’s capital city Nouméa.

From left: Chateau Royal Beach Resort & Spa’s Valentin Schmitt; New Caledonia Tourism’s Benoit Badufle; New Cal Events’ Arnaud Pasco; and New Caledonia Tourism’s Zhi Heng Yew at the New Caledonia Tourism booth at ITB Asia 2023

Once efforts are established in Singapore, the team will then move to “explore other South-east Asian markets, such as Malaysia, Indonesia and Thailand, which are traditionally also very big outbound MICE markets”, shared Yew.

“MICE agencies are always on the lookout for new destinations for their clients. New Caledonia is perfect for them,” he added.

New Caledonia Tourism describes the destination as a “vast French Archipelago in the heart of the South Pacific, with an unspoilt and unique natural environment offering an astonishing diversity of cultures, landscapes and activities”.

Yew said: “We don’t want to typecast New Caledonia as an island destination because people tend to think of beach resorts where they would just laze around and do nothing. New Caledonia is much more than a beach resort destination; we have very nice cycling paths and offer opportunities for various water activities.”

According to Yew and Arnaud Pasco, owner and general manager of New Cal Events, corporate incentive groups experiencing New Caledonia for the first time could do well with a five-day itinerary.

Groups could start in Nouméa, where delegates would go on a cultural tour, spend some time on Ouen Toro hill where they could see the whole capital city and spot some whales, and later have their gala dinner. After a day or two in Nouméa, the group could move to the Great South, which is a natural and untouched destination for short, easy hikes, waterfall sightings, and picnics. Next stop, West Coast, where they could experience “a little bit of the cowboy culture”.

Getting around is easy, via drives and short domestic flights.

A must-do, according to Pasco, is a private island day out. Groups can access several pristine, private islands using boats or helicopters, and spend the day snorkelling, scuba diving and enjoying a barbecue.

Benoit Badufle, who also represents New Caledonia Tourism, said: “Snorkelling in New Caledonia is very different from the same activity elsewhere. Here, the corals come in all colours, and you will think you are inside a giant tropical aquarium.”

New Caledonia is no stranger to business events, and has welcomed many from Australia, the destination’s top tourism source market. It has successfully organised events with some 1,000 attendees.

“However, we will start with small groups from Singapore to give New Caledonia a chance to learn about what Singaporean groups like,” said Yew.

Badufle noted that small groups of 50 to 200 will find it easy to get accommodated in the destination and to secure seats on Aircalin, which operates a double-aisle aircraft with almost 200 seats from Singapore.

Yew believes that New Caledonia is “good for incentive groups that are into nature and prioritise sustainable and responsible destinations”.

“Although New Caledonia does not openly market itself as a sustainable destination, the local community has always been respectful of the environment,” he commented.

New Caledonia is part of the Pacific Tourism Organisation, whose Pacific Sustainable Tourism Destination Standard is recognised by the Global Sustainable Tourism Council.

TCVB accelerates digitalisation of business events with fresh guidelines

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A telepresence avatar robot in use. Photo: TCVB

The Tokyo Convention & Visitors Bureau (TCVB) has rolled out MICE Technology Guidelines, which introduce potential corporate planners to business events-related technology available for their events.

These 15 technologies will be able to provide support planners in all stages of business events, from planning to execution. For example, organisers can conduct a remote inspection with a 360-degree view, while secretariats can benefit from a data management system that integrates all functions. On-site, artificial intelligence (AI) can be used with security cameras to detect abnormal behaviour and foreign objects to ensure venue security.

A telepresence avatar robot in use. Photo: TCVB

Should planners wish to boost engagement, there are AI-based image analysis and sensors to help bring about interactive elements such as project mapping, while simultaneous multilingual interpretation and transcription can improve inclusivity. A metaverse space with presenters and participants can also be used in conjunction with real events. Also available are robo-waiters to transport food and beverages, and mobility as a service (MaaS) for improved access around the city.

These guidelines were designed to increase efficiency and productivity at business events, as well as enhance accessibility through remote participation, manage personnel shortages, advance sustainability, and improve participant satisfaction.

Kazuko Toda, senior director of the business events team at TCVB, told TTGmice that Tokyo’s “high-level technological and engineering expertise” gives the city “an edge in high-tech, state-of-the-art meetings”.

The TVCB has been promoting these guidelines on its website, through an e-newsletter. as well as at a recent symposium. So far, several organisations have already deployed these technologies.

In August 2023, the 10th International Congress on Industrial and Applied Mathematics, for example, opted to use telepresence avatar robots so that their remote participants could interact in live video chats with the in-person participants.

“Until recently, the use of high technology has not been well established in the local business events industry. However, through the formation of these guidelines, we connected with technology providers and conducted public demonstrations of how technology can streamline business event planning. As a result, we succeeded in rapidly forging connections between business events and technological industries,” opined Toda.

The TCVB says it will continue working with service providers and startup companies to accelerate the digitalisation of business events in Tokyo.

Sands Resorts Macao hosts fam trip for international MICE planners

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Showcase Dinner

Sands Resorts Macao recently concluded its five-day familiarisation trip, Sands Lifestyle #ReDiscover Macao 2023.

Held from October 30 to November 3, 2023, the fam was held across its three resorts – The Venetian Macao, The Parisian Macao, The Londoner Macao – and was attended by 200 business events professionals and media from around the world.

Showcase Dinner

Kris Kaminsky, senior vice president of hotel operations, Sands China, said: “Sands Lifestyle #ReDiscover Macao 2023 is the first post-pandemic mega MICE familiarisation trip that Sands Resorts Macao has organised. The carefully curated itinerary gave attendees an immersive experience of all that makes Macao a world-class MICE destination and showcased our ongoing support of the Macao Government Tourism Office’s ‘tourism + MICE’ initiative. We also showcased our comprehensive MICE capabilities, which are needed for seamless and successful MICE events, to our business partners from all around the world.”

The fam began with a Welcome Cocktail reception at the Observation Deck within The Parisian Macao’s iconic Eiffel Tower, where delegates were welcomed by Grant Chum, chief operating officer, Sands China; Helena de Fernandes, director of the Macao Government Tourism Office; and Sam Lei, acting president of the Macao Trade and Investment Promotion Institute.

On day two, the #ReDiscover Macao 2023 Forum was held at The Londoner Macao’s Smart Stage. The forum’s panel discussions were Innovation & Technology from the Lens of an Event Planner, and Talent Retention, Motivation & Optimisation. Students from the Macao Institute for Tourism Studies were also in attendance.

This was followed by the Chef’s Challenge, a teambuilding culinary activity that comprised challenges and professional chef masterclasses from some of Sands Resorts Macao’s chefs, such as Alex Gaspar, executive director – culinary.

Team building activities followed with the immersive and exciting Chef’s Challenge. The interactive culinary event included exhilarating challenges and professional chef masterclasses from some of Sands Resorts Macao’s chefs, including Alex Gaspar, executive director – culinary.

A Wellness Programme was also held at teamLab SuperNature Macao, demonstrating its capacity to be a unique event space. Groups enjoyed three classes, YogaLates, Qigong, and Guided Relaxation & Meditation, all of these taking place within the immersive art space’s one-of-a-kind artworks.

Expanding knowledge of Macau and rediscovering the city post-pandemic was the focus of Local Exploration. Attendees were also treated to an array of activities with different themes, from iconic heritage site visits to behind-the-scenes tours.

Gourmet experiences were the focus during mealtimes, where Sands Resorts Macao took the opportunity to show off its 150 restaurants.

The Sands Dine Around lunch featured six restaurants such as the Hiro by Hiroshi Kagata and Gordon Ramsay Pub and Grill, while evening functions introduced guests to the Taipa Village Dine Around, and the Showcase Dinner which also included a catwalk fashion show from Macau designer Nuno Lopes.

Finally, the fam trip ended with a London Jubilee – The Gala dinner, which was held at the Londoner Arena, a multipurpose venue.

MCB releases third edition of eGuide

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New Melbourne eGuide

The Melbourne Convention Bureau (MCB) has unveiled the third edition of the Melbourne eGuide.

Meant for global conference, meeting and incentive event planners, the latest eGuide turns up the dial on the city’s rich and diverse cultural infrastructure, services and experiences.

New Melbourne eGuide

Special features include how to spice it up in Melbourne’s Chinatown offering suggestions on where to conference, stay, eat and play; to highlighting historic venues with unique stories to consider for their next business event or incentive itinerary.

Local and international association event planners will find out how Melbourne successfully hosted 14,000+ delegates from over 120 countries when the mega Rotary International Conference came to town.

Meanwhile, conference, meeting and incentive planners can enjoy learning about the city’s impressive capabilities catering to diverse cultural needs, including a feature on China-ready suppliers, and Crown Melbourne’s ability to cater to the cultural needs of international groups including large Indian delegations.

New to the edition is an MCB Recommended Supplier Directory to help plan a business event, while special thought has been given to including practical information such as clickable icons to drill down into venue capacities. Readers will also be inspired by all that’s new in Australia’s business events capital, including venues, lux transport experiences, hotels and restaurants.

The newly-featured walkable conference programme includes an embedded interactive map to help planners visualise the location and distances of suggested hotels and venues, along with tips for delegates on where they can stop along the way to enjoy Melbourne’s coffee, laneway bars and shopping.

MCB Chief Executive, Julia Swanson shared that the previous two eGuides were “well received globally as an essential destination awareness and planning tool”, with more than 8,000 visits, and content engagement including RFP requests and visits to featured MCB suppliers.

Business bounces back for MCEC

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MCEC experienced a faster than expected business recovery

In 2022-23, the first full year of operation since the pandemic, the Melbourne Convention and Exhibition Centre (MCEC) exceeded expectations, hosting 694 events, welcoming more than 2.6 million visitors, and generating A$805 million (US$517.3 million) in economic impact for Victoria.

During the year, 21 international, 70 national and 124 local meetings, conferences and exhibitions were hosted, alongside 79 concerts and ticketed events. These were a diverse mix, from a Business Leaders lunch with Barack Obama, Global Botanic Gardens Congress and International Air Transport Association through to THE LUME Melbourne’s Monet & Friends experience, Gift Fairs and Bluesfest.

MCEC experienced a faster-than-expected business recovery

May 2023 was the biggest month in MCEC’s history, with 89,000 visitors coming through the doors to attend 76 events. The major May drawcards were Spineweek, Australian Manufacturing Week, The Good Food & Wine Show, and the Rotary International Convention.

MCEC also sponsored over A$2.2 million of in-kind value for community organisations. This included hosting the Good Friday Appeal Kids Day Out for the ninth year, raising a record-breaking A$23 million for the Royal Children’s Hospital.

MCEC’s Club Melbourne Ambassadors, in collaboration with the Melbourne Convention Bureau, continued to promote Melbourne and secure major international conferences for the centre. MCEC also established formal partnerships with the Victorian Tourism and Industry Council to collaborate on opportunities to support the tourism and business events sector, and with The Startup Network to help shape the MCEC customer experience.

Sustainability remained a focus as MCEC launched a reusable cup programme that will save over 1.3 million disposable cups each year and help achieve the goal of eliminating single-use plastic and diverting 90 per cent of our waste from landfill by 2025.

_MCEC’s chief executive, Natalie O’Brien, stated: “_As demand for in-person events returned stronger than expected, MCEC was able to once again welcome events from across the nation and the globe and contribute to the Victorian economy. We’re proud of the MCEC team and our partners, who delivered extraordinary events and exceptional customer experiences throughout the year.”

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