Asia/Singapore Sunday, 26th April 2026
Page 576

PACEOS calls on Philippine government to prioritise MICE sector

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PACEOS calls for Philippine government to prioritise recovery of the business events sector

The Philippine Association of Convention/Exhibition Organizers and Suppliers (PACEOS) has called on the government to prioritise business events, as it is the faster way to get the economy back on track.

“Nurturing MICE is actually a faster way of jumpstarting the economy rather than leisure tourists, because not only do you get tourism, you also get economy starters, catalysts for businesses to proceed,” PACEOS’ president Joel Pascual said in the webinar MICE In The Time of Pandemic Coping and Moving Forward hosted by the association recently.

PACEOS calls for the Philippine government to prioritise recovery of the business events sector

Fellow panellist, SMX Convention Center’s vice president sales and marketing, Agnes Pacis, shared that she anticipates a 50 per cent reduction in the capacity of the eight SMX convention centres, as the venues will have to provide enough space to follow physical distancing.

She listed the new normal of heightened focus on the level of hygiene, sanitation and safety, including limiting the number of attendees at tradeshows; restricting the number of people in a lift to four persons; more plated events over buffet reception; cosier social events as the normal round table for 10 will be reduced to six pax; temperature testing; and provision of hand sanitisers throughout the facility.

On the hotel side, Hotel Sales and Marketing Association’s president Christine Urbanozo-Ibarreta said they have “to revisit our business direction” to determine how to manage room occupancies and rates under the new normal.

There’s also the need to ask the Departments of Tourism and Health to come up with protocols and guidelines to protect workers and participants of business events, Ibarreta said.

She noted that events, mainly large accounts, in the convention months of October and November were already cancelled and that large hotels in Metro Manila have a “very big problem” of zero revenue.

On a more optimistic note, Team Asia’s managing director Bea Lim said: “What I’d love the industry to do is to strengthen and nurture our virtual community. It’s not about when MICE bounces back, but what we in the industry can do now to ensure MICE is alive. We cannot wait for post-Covid-19; we have to bounce back now.”

For instance, as virtual and augmented reality have been trending for a few years now, Lim believes now is a “great time to experiment and make it happen”.

The digital technology aiding hybrid or virtual events has really taken off during the lockdown, which was extended from April 30 to May 15. For instance, one of these is tech platform Kumu, which offers live streaming using cellphones.

Lim also suggested having a government-run online platform to connect industry players so they can support each other.

However, overall, panellists could not ascertain when the sector will normalise, saying it depends on when the vaccine is invented.

Meanwhile, Karem Miranda, Tourism Promotions Board’s (TPB) acting head, MICE Department, expects the recovery of Philippine business events to be staggered, with the domestic component recovering first, followed by regional, and finally international events.

Seoul Convention Bureau provides training and financial support

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Aware of the challenges the city’s business events sector is facing, the Seoul Convention Bureau (SCB) has promised training opportunities and financial support to Seoul MICE Alliance (SMA) members.

These initiatives, outlined in a press statement from SCB, have been rolled out as part of the bureau’s Stand Strong Together with Alliance campaign, which will continue till May 22.

Bukchon Hanok Village in Seoul, South Korea, pictured

Upon registration, each business event personnel will gain access to various courses either directly or indirectly related to the industry. They can take up to one hundred hours’ worth of classes.

Direct financial support will also be provided for private businesses in the sector that are operating from the South Korean capital. This will be drawn from the 2.5 billion won (US$2 million) set aside to tide Seoul’s tourism and business events industry through the pandemic, according to SCB.

MEA rolls out Accredited Event Professional programme

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Meetings & Events Australia (MEA) has launched its new accreditation programme, designed to recognise events industry practitioners who have reached the highest levels of professionalism in event management.

The standard for becoming an MEA Accredited Event Professional will be based on both quantitative and qualitative assessments of career achievements, work history, industry knowledge, qualifications, continuing skills development, and education in addition to the applicant’s contribution to the events sector.

The new programme acknowledges practical experience, industry knowledge and previous qualifications

MEA’s CEO, Robyn Johnson, said in a statement: “MEA’s individual accreditation programme has undergone a long-overdue review… It acknowledges event professionals who are committed to continued learning and improvement of their skills and knowledge. Having the AEP (Accredited Event Professional) post-nominal will be the highest accolade in the Australian events community and will be highly prized.”

The association has indicated it will be promoting the benefits of becoming a MEA Accredited Event Professional to industry and government, and the value to clients and employers of engaging such an individual.

Facebook enters video conferencing market with Messenger Rooms

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Facebook now has a video conference platform called Messenger Rooms

On April 24, Facebook introduced a video conferencing tool and expanded livestreaming features, capitalising on a surge in demand for video chats during the coronavirus pandemic, according to Reuters.

The video conferencing tool, Messenger Rooms, will enable as many as 50 people to participate in a call, the company said in a statement. It will display a tiled layout of participant videos – up to 16 on desktop and eight on mobile – resembling the design offered by competitor Zoom.

Facebook now has a video conference platform called Messenger Rooms

Facebook users will be able to share links enabling non-users to join Rooms via a web browser on both desktop and mobile, eliminating requirements to download an app, or create an account as on other services.

There will be no time limits on the calls.

Elements of the product had been slated for release in 3Q and 4Q2020, but Facebook accelerated its plans after observing a spike in group calling during the lockdowns, Facebook’s head of Messenger, Stan Chudnovsky told Reuters.

“Our video calls doubled, and when we’re looking at the group calls usage, that went up even higher,” said Chudnovsky. “So we figured out a way to build those things faster.”

Facebook said in its statement there were now more than 700 million accounts participating in calls on WhatsApp and Messenger every day.

Chudnovsky said Facebook’s free offering is focused squarely on the consumer market with Messenger Rooms and is not currently making overtures to businesses, the main source of revenue for most other video conferencing apps.

The company is simultaneously expanding its livestreaming offerings, such as an option to add a guest to a live video on the core Facebook app and the ability to save live videos on Instagram to the IGTV video-sharing app.

Its decision to build Rooms on Messenger’s infrastructure asserts the app’s preeminence as the company begins to realise chief executive Mark Zuckerberg’s vision to weave together its messaging services, offering a first glimpse at how that integration will be structured.

Messenger Rooms will be accessible across the social network’s sprawling array of online gathering spaces, enabling users to jump into group video meetings directly from News Feed, as well as in Groups and Events pages.

Facebook is also planning to add buttons within messaging service WhatsApp and the chat function of Instagram, although those users will be prompted to open Messenger to create Rooms, said Chudnovsky.

The company is simultaneously expanding group video calling within WhatsApp, which has more users than Messenger, but is capping the number of participants there at eight.

Chudnovsky said Zuckerberg’s plan to extend end-to-end encryption across messaging services would also apply to Messenger Rooms. “We would like to have it all encrypted if possible,” he said.

Former Philippine tourism secretary Ramon Jimenez, Jr passes on

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The former tourism secretary of the Philippine Department of Tourism (DOT), Ramon “Mon” Jimenez, Jr has passed away this week at the age of 64.

The DOT’s present chief, Bernadette Romulo Puyat, has issued a statement, paying tribute to the “immeasurable contributions of secretary Jimenez who laid down the foundation for the country’s most famous tourism campaign, It’s More Fun in the Philippines”.

Ramon Jimenez Jr

Puyat added that he was also behind many DOT policies that helped shape the National Tourism Development Program (NTDP) for 2016-2022.

“Today, we mourn the loss of Mon Jimenez but we will be forever grateful to him for the growth of the tourism sector, and for promoting the Philippines as a place that is wonderful, joyous and fun,” said Puyat.

With metro Manila still on lockdown, friends and former colleagues from the Hotel Sales and Marketing Association as well as other tourism sectors have arranged for a virtual eulogy in remembrance of Jimenez.

The virtual eulogy will be held on Facebook on April 29, 19.30 local time, right after the virtual mass on Jimenez’s Facebook account.

Beyond Asia: UFI European Conference; Cape Town International Convention Centre; and the UK

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The UFI European Conference skips this year's edition and will be held in Poznan, Poland (pictured) next year
The UFI European Conference skips this year’s edition and will be held in Poznan, Poland (pictured) next year

UFI European Conference cancelled for 2020
UFI has cancelled the UFI European Conference, which was due to take place from June 3-5, 2020 at the Swedish Exhibition & Congress Centre in Gothenburg.

Registration fees for industry professionals who have already registered for both events will be reimbursed. The UFI team will reach out to all participants and partners.

UFI also announced that the next European Conference will take place from May 5-7, 2021 in Poznan, Poland, hosted by Grupa MTP in their centenary year.

“We are sorry not to be joining our colleagues in Gothenburg in June, however we are happy nonetheless to be confirmed as the hosts of next year’s UFI European Conference. Founded in 1921, next year marks 100 years of organising trade fairs, a very important milestone for our company and the Polish exhibition industry. Please join us in Poznan to celebrate together in style,” said Tomasz Kobierski, chairman of the board of Grupa MTP.

CTICC and Ladles of Love join forces to feed the city
The Cape Town International Convention Centre (CTICC) has partnered with Ladles of Love, a non-profit organisation which aims to help those who do not have access to food during the pandemic.

Ladles of Love is a soup kitchen and a feeding scheme that helps vulnerable people within Cape Town. In under a month, the organisation has increased its cooked meal production by 1,000 per cent from 200 meals per day to over 2,000 meals per day.

As such, the CTICC has volunteered the use of an exhibition hall and a kitchen as a temporary headquarters.

Founder of Ladles of Love, Danny Diliberto, said: “This sudden high demand has stretched our organisation at a logistical level, seeing us completely outgrow our current headquarters. We are immensely grateful to the CTICC for coming to the rescue. The centre has offered us more than 1,500m2 of space to serve as Ladles of Love’s temporary logistics headquarters from April 27 to June 30, 2020.”

UK events industry eyes September as turning point
The UK events industry believes that September 2020 is expected to be the most significant month when it comes to post-Covid-19 recovery, as it forecasts a rise in both enquiry and booking levels, according to a new survey released today.

The Business Events Sentiment Survey, created by communications agency davies tanner, in partnership with the Business Visits & Events Partnership (BVEP), received responses from 556 business events professionals across the UK.

In the survey, 38 per cent of respondents stated September 2020 as the primary month when they expect to see both enquiries and bookings begin to increase, though some believe this will happen sooner, with 12 per cent indicating July as the beginning of the recovery period. A further 10 per cent believe this will be August, with 13 cent indicating this will begin in October.

In terms of industry-wide recovery, respondents believe that the impact of Covid-19 on the business events industry will be longer-lasting. Half of the respondents believe that the industry as a whole will not return to any form of normality for at least 12 months, with only 27 per cent believing that this could be achieved within none to 12 months.

The Business Events Sentiment survey was completed by buyers (corporate planners, associations and agencies), venues and suppliers between April 6-14, prior to the further lockdown measures introduced on April 16th.

To download a free copy of the report, please click here.

Herbert Laubichler-Pichler helms Alma Resort in Vietnam

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Herbert Laubichler-Pichler has taken charge of the opening of the 196-pavilion and 384-suite resort in Vietnam’s Cam Ranh peninsula.

The hospitality veteran’s work in Vietnam spans almost 14 years and includes management of properties such as The Anam (also in Cam Ranh), Ho Chi Minh City’s Reverie Saigon, and Nam Hai in Danang.

The Austrian’s experience in Asia also includes overseeing the opening of Raffles Hainan in China; working for Shangri-La Hotels and Resorts in mainland China, Hong Kong, Singapore, Malaysia and the Philippines; and managing GHM (General Hotel Management) properties in Malaysia.

Born into a hotelier family, Laubichler-Pichler started out in the industry working at his parents’ guesthouse in Austria as a bellboy at 10 years of age during the summer season. He later studied hotel management and became a certified chef before rising through the ranks to become the general manager at properties in Austria, Germany and Cyprus.

GBTA still important to Asia-based CTMs despite withdrawal

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Industry professionals attending a GBTA event. Photo: GBTA's Facebook

The power of Global Business Travel Association’s (GBTA) 7,000-convention delegate database at its annual US conference, including a large exhibition component, makes it an important association to stay connected to, say corporate travel managers (CTM).

This is despite GBTA’s complete withdrawal from Asia last year, to focus on North America and Europe. And this has left a vacuum for CTMs who want access to trends and direct contact with suppliers in those regions.

Industry professionals attending a GBTA event. Photo: GBTA’s Facebook

“For example, GBTA can work closely with airlines and OAG (a global travel data provider) on how fast the aviation industry is rebooting and when we can activate staff travel and redeploy bookings,” according to a CTM who works for an American multinational technology company.

Another Shanghai-based CTM in a retail multinational company noted that attending GBTA’s Europe events was important for him.

“The contacts and reference partners that I need for my current role are in Europe. I already have some contacts there but I need more. Asia is still important but I have the contacts here,” he said. He added that the poor state of the meetings industry now might force companies to close or be conservative with spending even until the end of the year.

Elsewhere, Association of Corporate Travel Executives (ACTE) has suspended operations until end May.

The South-east Asian CTM belonging to a German multinational conglomerate, added: “These associations are important as they can gather corporate travel managers for updates, exchanges and experience sharing to help us improve work processes.”

The ACTE and Corporate Travel Community (CTC) member continued by saying education topics on suppliers such as airlines, accommodation, ground transportation, and events, and how they are moving forward after Covid-19 could shed light for her when reviewing or making certain decisions.

Five years ago, GBTA closed its Bangkok regional office, followed by Shanghai a year later and kept its representive office in Mumbai until last year.

While there were many reasons GBTA’s withdrawal, an informed source said it was primarily because “membership (numbers) didn’t grow as fast as expected”, and “overheads were not covered by local income”, even though the Asia conferences “did quite well on sponsorship”.

The source believed GBTA withdrew from Asia because of internal politics just as growth in Asia was gaining momentum.

Thailand’s MICE stakeholders hold out hope that 4Q2020 will be turning point

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Tourists visiting Wat Saman Rattanaram in Chachoengsao

Thailand’s business events stakeholders are expecting business to resume from 4Q2020, and they foresee that sustainability, alongside health and safety, will be key concerns moving forward, as well as the pick up in a physical-digital hybrid event format.

These were some of the observations revealed during an online webinar on April 23, hosted and moderated by David Barrett of DBC Asia. The panel featured four experts, who discussed the way forward for the country’s tourism and business events industry in this tough period.

Tourists visiting Wat Saman Rattanaram in Chachoengsao

David Litteken, senior vice president Asia Pacific Region, BI Worldwide, believes that the domestic market will make a come back first, starting with leisure travel, then corporate travel.

“We might see the return of domestic MICE in Australia and perhaps in China in 4Q this year. For Thailand, international business events delegates might come back between March and June next year,” he predicted.

Nichapa Yoswee, senior vice president, strategic marketing & business development, Thailand Convention & Exhibition Bureau (TCEB), is also hopeful for the end of this year, and into 2021.

“Since March, TCEB has received 41 new business leads worth approximately 4.5 billion baht, with the majority coming from China, India, Singapore and Japan. Over 65 per cent of the enquiries are for 4Q2020, with the remaining for next year and beyond,” she added.

Moving forward, business events stakeholders also expect future events to be smaller, and sport a digital-physical hybrid as “digital will become an integral part of our business”, stated Sumate Sudasna, president, Thailand Incentive and Convention Association (TICA).

Additionally, as sustainability has been a hot topic among international corporate clients even before Covid-19, Nichapa believes that those who manage to integrate sustainability into their operations will emerge better from this crisis.

To encourage venues and operators to be more sustainable, TCEB and TICA have produced event sustainability guidelines and provided funds to support sustainability practices.

Litteken added that the crisis is a good opportunity to incorporate sustainability with health and safety practices. For instance, due to social distancing measures making buffets no longer feasible, food waste can be eliminated.

However, with all the bright sparks, due to the Covid-19 crisis, Litteken predicts that future contracts may be tightened, with more venues demanding larger upfront deposits. This is as force majeure comes into effect, with hotels and venues needing to be flexible in allowing event cancellations or postponements.

To help hasten travellers’ return to Thailand, panellists also agreed that the government should develop a brand new, unified marketing programme – similar to the successful Amazing Thailand campaign – with inputs from all tourism stakeholders.

“The next crisis is right around the corner… after this one ends,” Imtiaz Muqbil, executive editor, Travel Impact Newswire, warned.

“Thailand tourism and MICE industries need an introspective analysis to learn from the past and listen to those outside – such as NGOs, social activists and diplomats – to understand future challenges. Moreover, the country should resolve overtourism, environmental degradation, safety, labour, nightlife and entertainment issues to attract higher quality travellers that will lighten environmental impact and prepare for the more intense competition that lies ahead.”

MACEOS calls for ban on public gatherings to be shortened

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Lim: Malaysian government needs to financially help small- and mid-sized event companies to avoid them going belly up

Even if Malaysia’s movement control order (MCO) is lifted on May 12 – the end of its third extension – a six-month ban on public gatherings will mean that the entire business events industry has generated almost no revenue for 2020, lamented the travel trade.

Vincent Lim, president of the Malaysian Association of Convention and Exhibition Organisers and Suppliers (MACEOS), said in a recent webinar titled Sustainability & Resilience in the Age of Covid-19: How do Employers and Employees Navigate Together During Crisis? that the situation remains uncertain as the industry awaits post-MCO guidelines from the Ministry of Health (MOH).

Lim: hopes that some business events can still proceed at the end of this year

Lim explained: “We estimate a few thousand business events will be affected, and this includes over 300 trade and consumer exhibitions, as well as hundreds of local and international conferences and other events.”

According to a MACEOS survey, losses from these cancelled events will total around RM2.4 billion (US$551.1 million), and more than 10,000 employees will be affected. This is as many events companies will also not have any revenue for this year.

Lim hoped the MOH will consider a ban on public gatherings for three months instead, so that in 4Q2020, some business events will be able to go on, which will minimise the impact on the industry.

He assured that if this were to happen, MACEOS “will implement the new standard operating procedures (SOPs) which will be endorsed by MOH”, for the events.

In collaboration with the Business Events Council Malaysia and Arts, Live Festival and Events Association, MACEOS has set up a special task force to develop SOPs for the business events industry in the post-MCO period. These SOPs will include social distancing guidelines, hygiene precautionary measures, and more.

Lim shared that the SOPs are vital for the industry as the way meetings, conferences and exhibitions will be conducted in future will differ.

“Event organisers will place the safety of delegates as a priority. Hand sanitisers, temperature screenings and social distancing are a given until a vaccine for Covid-19 is found. Furthermore, coffee breaks and lunches may also be packed (in lieu of) buffet set-ups.”

Overall, Covid-19 has seriously impacted the country as there have been no public gatherings of any kind since the MCO came into effect on March 18.

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