Asia/Singapore Saturday, 20th December 2025
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UOL, PPHG deepen sustainable hospitality commitment with new Parkroyal Collection brand

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UOL Group’s Liam Wee Sin, and PPHG’s new CEO Choe Peng Sum at the launch of Parkroyal Collection brand

UOL Group and hotel subsidiary Pan Pacific Hotels Group (PPHG) unveiled the new Parkroyal Collection Hotels & Resorts brand on January 7, cementing their commitment towards sustainable hospitality.

Parkroyal Collection carries a strong sense of responsibility towards the environment and self with eco-friendliness, sustainability and care for overall well-being as its brand ethos.

UOL Group’s Liam Wee Sin, and PPHG’s new CEO Choe Peng Sum at the launch of Parkroyal Collection brand

Sitting under the new brand are Parkroyal Collection Pickering (previously Parkroyal on Pickering) and the latest addition to the family, Parkroyal Collection Marina Bay (previously Marina Mandarin).

Liam Wee Sin, group chief executive, UOL Group, explained that the brand launch comes at a time when environmental challenges are becoming more prominent and there is a growing eco-consciousness among travellers who want to do their part to protect the Earth.

Recounting the journey from when the first seed of a green hotel product was planted a decade ago with the birth of Parkroyal Collection Pickering, Liam said: “When we developed Parkroyal on Pickering – now known as Parkroyal Collection Pickering – we knew we wanted a hotel with real green attributes, not just one (filled) with lots of plants. So, we made sure it has eco-friendly operation practices, zero-energy skygardens, 200% Green Plot Ratio, and more.”

Parkroyal Collection Pickering’s green credentials have won it many awards, including being named as one of the 50 Most Influential Tall Buildings of the Last 50 Years by The Council on Tall Buildings and Urban Habitat, as well as the World’s Leading Green City Hotel and Asia’s Leading Green Hotel at the World Travel Awards 2019.

“Last year, we gained full control of Marina Mandarin through the shares of Marina Centre Holdings. With UOL wholly-owning this hotel, we have the opportunity to rise above what we have done with Parkroyal Collection Pickering. While Parkroyal Collection Pickering has a lot of green on the outside, for Parkroyal Collection Marina Bay, we will bring green inside,” he added.

Embarking on a year-long progressive renovation from March 2020, Parkroyal Collection Marina Bay will be transformed into a garden-in-a-hotel, sporting many new features such as a 13m landscaped vertical wall flanked by raised planters, lush indoor gardens with birds’ nest-inspired pavilions, a skybridge across the atrium on level four to provide guests with a treetop experience, and more.

Parkroyal Collection Marina Bay Level 4 Atrium Birds’ Nest Pods

In terms of sustainability, the hotel will use UV-treated glass to allow in natural light, guestrooms will be fitted with water filters to discourage the use of disposable plastic water bottles, and premium bath amenities that are paraben- and cruelty-free will be provided to guests.

“The launch of Parkroyal Collection brand marks an important milestone in PPHG’s journey. This launch is exciting and timely because we are building on what Parkroyal Collection Pickering has achieved,” Liam said.

Liam said the group “will not stop at two”, and added that PPHG’s new CEO Choe Peng Sum has a mandate “to go out and find us more properties”.

Choe, who also addressed the audience at the launch, described the new brand as consumer-centric “with a sense of purpose and responsibility at heart” and which “demonstrates that sustainability and modern lifestyle can co-exist through conscious design and efforts”.

PCMA partners with CEMA and BESarawak to further education reach

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From left: PCMA Board of Directors' Stuart Ruff-Lyon; Business Events Sarawak's Amelia Roziman; PCMA's Sherrif Karamat; Minister of Tourism, Arts and Culture, Sarawak and Minister of Youth and Sports Sarawak Abdul Karim Rahman Hamzah; Business Events Sarawak's Muhammad Leo Toyad; Ministry of Tourism, Arts and Culture, Sarawak's Hii Chang Kee at the MoU signing

PCMA has announced two partnerships, one with Corporate Event Marketing Association (CEMA), and the other with Business Events Sarawak (BESarawak), both of which aim to educate, as well as encourage networking and knowledge-sharing.

The strategic alliance with CEMA, which started on January 1, 2020, will see cross-promotion and collaboration through educational initiatives to help increase brand presence and membership.

From left: PCMA Board of Directors’ Stuart Ruff-Lyon; Business Events Sarawak’s Amelia Roziman; PCMA’s Sherrif Karamat; Minister of Tourism, Arts and Culture, Sarawak and Minister of Youth and Sports Sarawak Abdul Karim Rahman Hamzah; Business Events Sarawak’s Muhammad Leo Toyad; Ministry of Tourism, Arts and Culture, Sarawak’s Hii Chang Kee at the MoU signing

For instance, CEMA will co-develop education at each of PCMA’s four events: Convening Leaders, EduCon, European Influencers Summit and Asia Pacific Annual Conference. In return, PCMA will deliver education at the annual CEMA Summit and during CEMA Study Tours. In addition, both organisations will also collaborate on webinars and other services.

“CEMA and PCMA share a vision for the advancement of event marketing as a vital element in the marketing stack, and each brand offers unique and complementary qualities and services to help event professionals learn and grow,” said CEMA’s president and CEO, Kimberley Gishler, in a statement. “We look forward to collaborating on new and exciting research and educational programming, as well as expanding access to professional networking, knowledge-sharing and rich event experiences to both PCMA and CEMA members.”

In addition to the CEMA alliance, PCMA has also signed a Memorandum of Understanding (MoU) with BESarawak to provide education, business development opportunities and increase awareness of the transformative power of business events.

Effective immediately through December 31, 2022, the MoU calls for business events training and education to help showcase Sarawak’s unique value proposition to international associations and corporate markets, in addition to developing the local meetings industry.

To kick things off, BESarawak hosted a gathering of business events strategists, industry leaders and government officials from Asia-Pacific at PCMA’s Convening Leaders event this week to network with some of the world’s most prominent figures in the industry and discuss current growth strategies and disruptors.

“Sarawak has already begun its quest to position business events as economic and community game-changers in the region through the Legacy Impact Programme,” said Abdul Karim Rahman Hamzah, Sarawak’s Minister of Tourism, Arts and Culture and Minister of Youth and Sports. “The programme is focused on four pillars of legacies which are Advancing the Field, Community Benefits, Economic Outcome and Public Policy; driven by 27 drivers.”

ICCA opens its doors to associations

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Associations have access to education, connections, tools and resources to organise more effective meetings

ICCA has rolled out the welcome mat to associations with the launch of the ICCA Association Community yesterday, a move that brings all major stakeholders in the world of association meetings into its embrace.

ICCA’s president James Rees said in a press statement: “The launch of the ICCA Association Community will integrate associations with our membership, helping to shape ICCA’s future and provide opportunities for ever-closer collaboration.”

Associations will have access to education, connections, tools and resources to organise more effective meetings through ICCA

By joining ICCA, associations will have full access to resources such as Association Meetings Intelligence, ICCA’s events, peer-to-peer networking, and thought-provoking education and expertise.

Associations will also be able to make their voice heard – in ICCA’s global community for the international meetings industry – on how their association and meetings will make a difference in the future.

ICCA’s CEO Senthil Gopinath is “delighted that ICCA has managed to create a new platform to officially include associations in its midst”.

Thomas Reiser, executive director of the International Society on Thrombosis and Haemostasis, said peer-to-peer sharing and learning were critical for the success of international associations’ activities, and being able to perform these activities at ICCA events and with the community of destination partners would be “even more beneficial to our joint efforts to professionalising the way to collaborate in planning and executing successful events”.

Land of fun opportunities

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Indonesia
The Indonesia Convention and Exhibition Bureau (INACEB) is taking steps to maximise the potential of business events destinations – namely Jakarta, Bali, Bandung, Yogyakarta, Surabaya, Medan and Lombok.

Locals making religious offerings in Ubud, Bali

 

In Bali, for example, event delegates can choose from activities such as watching cultural performances, cycling through villages, water sports or relaxing by the beach. Meanwhile, Bandung and its surrounds offer unique culinary experiences.

Local DMCs and event organisers can incorporate local attractions into business events programmes, such as having dinner in a palace, or providing a traditional massage service during coffee breaks. – Mimi Hudoyo



Japan

The Japan National Tourism Organization (JNTO) has banded together with the Japan Convention Bureau (JCB) to stimulate and promote attractive bleisure offerings to overseas travel planners and agencies.

Nara, Japan has a rich collection of traditional sites

 

For instance, JCB is working to encourage more unique and historical venues to open their doors to meetings and event functions. These can range from traditional Japanese gardens to supermarkets, which corporate groups can use exclusively.

JNTO promotes local gems in outlying regions, and is working with local prefectural governments and suppliers to launch a 100 Experiences in Japan book.

Local CVBs and DMOs are also rolling out their own promotions. In August 2019, Kobe City launched its After MICE programme to business travellers to experience the city through 20 shortlisted activities, while DMO Kansai Nara Treasure Travel is promoting its night tours and private access tours to restricted temples and shrines in Nara. – Pamela Chow



Macau

The Macao Government Tourism Office (MGTO) has been encouraging bleisure travel through its Travel Stimulation Program, which enriches incentive travel through support schemes such as complimentary tourist information kits, souvenirs, cultural performances and half-day historical tours.

MGTO recently launched a promotional campaign under a social and digital media partnership with Bloomberg to highlight the city’s bleisure offerings through a stylish video mini-series. The campaign targets high net-worth and well-travelled millennials with increasing purchasing power and openness to explore authentic destinations. – Pamela Chow

Malaysia
The Malaysia Convention & Exhibition Bureau has positioned the country by showcasing its endless list of activities and places to explore for pre- and post tours, or for after work-trip extensions.

Desaru Coast Adventure waterpark

 

These include ecotourism and soft adventure activities such as whitewater rafting, snorkelling and diving, hiking, mountain climbing, glamping and bird-watching. The country is also a destination for more relaxed activities such as retail therapy, theme parks, golfing or visiting museums.

Such options are plentiful and diverse, and is never far from the main cities where business meetings and conferences are held. – S Puvaneswary



Philippines

The country’s destination branding is More Fun in the Philippines, which is also reflected in the CVBs MICE marketing materials, promotes both meeting facilities and activities in locations namely Manila, Cebu, Boracay, Palawan, Bohol, Davao, Clark-Subic, Bacolod-Iloilo, Vigan-Laoag and Baguio-Banaue.

Crystal-clear waters in Busuanga Island, Philippines

 

While there are more than 7,000 islands in the Philippines, the country offers more than sun, sand and sea. Individuals can indulge in soft adventure such as jungle and volcano trekking, cycling, ziplining, or attend one of the country’s vibrant festivals.

The Philippine Convention Bureau assists event planners by coordinating onsite inspections and planning tour itinerary, as well as offering support in-kind. – S Puvaneswary


Singapore
The Singapore Tourism Board (STB) launched the In Singapore Incentives & Rewards (INSPIRE) aimed at small- to mid-sized MICE groups. The incentive programme offers 63 complimentary group experiences designed to complement MICE group itineraries and provide exclusive experiences. These fall under four categories: dining, entertainment and nightlife; thematic tours and learning experiences; tailored attraction-based experiences; and distinctive teambuilding activities.

Garden Rhapsody show at Gardens by the Bay

 

Experiences include creating bespoke cocktails using herbs and spices found in UNESCO World Heritage site, the Botanic Gardens; an insider’s tour of Singapore’s Silicon Valley, the One North vicinity, with exclusive fireside sharing sessions by founders of successful businesses; as well as a private after-hours Garden Rhapsody show at Gardens by the Bay.

To qualify for INSPIRE, groups must travel to Singapore between now and December 31, 2021, with a minimum of 20 foreign attendees and stay for at least three days in the Lion City. – Pamela Chow

South Korea
Korea Tourism Organization (KTO) has created pre-and post tour programmes for bleisure travellers, and is ready to provide support in the form of arranged transportation.

Korean kimchi

 

The country has myriad attractions both in the day and night, though the nights tend to be more lively. Bleisure travellers can visit night markets, or enjoy shimmering views from a vantage point in Seoul or Busan. For a more traditional experience, the palace is an interesting place to visit, as travellers can wear the hanbok and tour its expansive grounds.

KTO also has a list of experience programmes for travellers such as learning how to play a traditional instrument, or learning to make kimchi. – Mimi Hudoyo


Taiwan
Meet Taiwan welcomes bleisure tourists, and has a strategy in place that entices business travellers to stay longer after their trip by encouraging them to bring their spouses, families and friends and stay on after their work is complete to explore the destination.

Bleisure options in Taiwan range from hiking in Taroko National Park and soaking in hotsprings in Taichung, to paragliding in Puli and exploring the various night markets in Taipei.

Waterfall within the Taroko National Park in Hualien, Taiwan

 

Aside from its attractions, Taiwan also positions itself as a friendly and welcoming nation, is a safe place to travel in, and convenient to get around by public transport. All these and more are heavily promoted by the CVB, which will also support planners by providing information on all things from sightseeing to venue arrangements, to fit a whole range of budgets. – Rachel AJ Lee



Thailand

To entice business travellers to extend their stay, the Thailand Convention and Exhibition Bureau (TCEB) created Thailand 7 MICE Magnificent Themes – such as Fascinating History and Culture and Exhilarating Adventures – in its five MICE cities (Bangkok, Phuket, Khon Kaen, Pattaya, and Chiang Mai).

TCEB has also launched a MICE Thailand Signature campaign, where it works with over 300 establishments to offer business travellers attending TCEB-supported events, special discounts and privileges across six categories such as health & wellness, and gourmet & cuisine.

Heavy promotion of Khon Kaen is now underway, with efforts to play up the destination’s fun activities such as bicycle rides in Nam Phong National Park and Isaan silk weaving at Ban Hua Fai.

The bureau works very closely with the local private sector as well as trade associations like Thailand Incentive and Convention Association, to ensure that event planners have access to a diverse range of bleisure products and services. – Rachel AJ Lee

Radisson Blu increases footprint in Vietnam

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Aerial view of Radisson Blu Resort Cam Ranh

Radisson Blu has expanded its presence in Vietnam with its latest beachfront resort at Cam Ranh Bay.

The new Radisson Blu Resort Cam Ranh is nestled on Long Beach, an 18km-long stretch of sand in Khanh Hoa province, on Vietnam’s south-central coast. It is located 10 minutes’ drive from Cam Ranh International Airport, which offers direct connections to and from major Asian cities including Bangkok, Hong Kong, Seoul and Shanghai.

Aerial view of Radisson Blu Resort Cam Ranh

There are 292 rooms, suites and pool villas here, which range from 45m2 to 140m2 in size. The 36 villas also boast private pools, cabanas and alfresco dining areas. Guests staying in premium rooms, suites and villas will enjoy access to the Executive Lounge and an array of services including breakfast, all-day refreshments and evening cocktails.

Facilities on-site include six restaurants and bars, ranging from all-day dining restaurant Sunrise, to Waves Beach Bar, a casual beach club; a spa complete with a Himalayan crystal salt chamber and ice grotto; outdoor infinity pool; and fitness centre. Water sports activities can also be had on the beach.

In addition, event planners can organise meetings or functions in one of the nine available spaces, such as the Grand Ballroom which can seat up to 385 people for a gala dinner.

Radisson Blu Resort Cam Ranh is the group’s second seafront resort in the country, following Radisson Blu Resort Phu Quoc. Radisson Hotel Group is currently embarking on a significant expansion strategy in Vietnam, with five further projects are in the pipeline – Radisson Blu Hoi An, Radisson Blu Resort, Quy Nhon, Radisson Resort Phu Quoc Long Beach, Radisson Hotel Danang and Radisson Hotel Quang Bin.

Bangkok Venue Collection offers free teambuilding sessions

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A teambuilding activity in session

Bangkok Venue Collection – a group of five hotels in the Thai capital – has come together to offer a free teambuilding session for meetings held at its properties.

The five hotels involved are Novotel Bangkok on Siam Square, Novotel Bangkok Ploenchit Sukhumvit, Pullman Bangkok Grande Sukhumvit, Pullman Bangkok King Power, and Swissotel Bangkok Ratchada.

A teambuilding activity in session

The teambuilding activity, entitled Amazing Chase, will take participants out of the meeting room, and immerse them in the local culture, community and neighbourhood. The activity is usually sold for 1,900 baht (US$63) per person.

Lasting two to three hours, groups sizes can range from 15 to a maximum of 500 participants. Amazing Chase can organised daily in either the morning or afternoon, subject to the availability of resources. Drinking water for participants, a video introduction, coloured team identification apparel, facilitation in English and fun prizes for three outstanding teams are also included.

This residential meeting offer must be booked and confirmed before May 31, 2020, but can happen from now to October 31, 2020. This promotion can also be combined with other offers.

Contact david.BARRETT@accor.com or individual property for more details.

Aventri announces new CEO

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Jim Sharpe

Meeting and event technology software provider, Aventri, has appointed Jim Sharpe as CEO, taking over from Oni Chukwu who has been at the helm for six years.

Chukwu in the meantime, has been elevated to executive chairman, and will remain on the board for Aventri.

Jim Sharpe

Sharpe brings extensive executive experience in high-growth technology-enabled businesses. Prior to joining Aventri, Sharpe spent six years as general manager and managing director at Gerson Lehrman Group (GLG), a platform for connecting top professionals for sharing expertise. He managed the firm’s largest and most profitable business unit, Financial Services, greatly expanding the user base toward revenue north of $200 million.

Prior to GLG, Sharpe was CEO of Standard Purification, a private equity-backed manufacturing business where he led the growth, expansion and successful exit to a strategic buyer.

Riots fail to strip Hong Kong of her business hub status

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Hong Kong is not out of the woods yet
  • Negotiated hotel rates to hold
  • “No major impact” on Informa Markets’ B2B events the past months
  • HRS projects growth for business travel to Hong Kong this year
Hong Kong is not out of the woods yet

Despite months of ongoing protests and companies enforcing stricter travel policies on Hong Kong – to the point where some MNCs have banned business trips there, confidence in the city and its status as a vital business centre remains, according to corporate travel managers and suppliers alike.

With contracts for air and hotel programmes locked in place for anywhere between one and more years, one corporate travel manager in the pharmaceuticals sector told TTGmice that “there is no change” and “no renegotiation of hotel rates”.

“In the early days (Hong Kong protests started in June 2019), one meeting was evacuated and the hotel waived the cancellation charge,” he recalled, but added that “business fallout has been limited”.

He continued: “We will go back to Hong Kong and it will be business as usual. Our programmes start in April, and depending on what RFPs we are negotiating, we will do what is right by the company. That means we will negotiate harder and work with our consultants if the market generally is soft.”

For Informa Markets – an organiser of numerous consumer and tradeshows in Hong Kong – none of its events were cancelled, according to Benson Tang, executive director, corporate travel.

While consumer show attendance did drop some 10 to 15 per cent because of MTR closures and resulting traffic congestion, there was no major impact on Informa Markets’ B2B events, he noted.

Tang commented that compared to leisure travel, where numbers were down some 50 per cent and average occupancy was “significantly affected”, five-star hotels in the central exhibition and convention district were less impacted, and “softened maybe between 10 and 20 per cent”.

“Business is still ongoing. Business is not running away from Hong Kong and I do not see a drop in confidence,” he observed, pointing to the successful secondary listing of Alibaba in Hong Kong at the end of November 2019.

“There may be isolated cases (of event cancellations), but I do not see a trend where businesses are considering doing less in Hong Kong or moving their regional headquarters in China. The doors remain open,” Tang noted.

Dumoulin: believes that international corporate travel will soon resume business trips to Hong Kong

Summarising 2019’s performance, Frederic Dumoulin, Asia-Pacific senior vice president of Hotel Solutions at HRS, said there was a downturn in the cumulative volume “we would typically see from clients in the second half of the year”. But he noted the impact of the downturn was mitigated by the relatively strong first six months of 2019.

Dumoulin added: “The crisis has presented the seedlings of opportunity for both the hotels and corporates we work with. Hotels, facing uncertain forecasts, are much more willing to engage in conversation, be flexible about room rates, and consider RFPs from a larger number of corporates. The vast majority of our clients that travel to Hong Kong still plan to do so in 2020, and this environment has served to open doors of communication on rates and amenities that may not have been available in years gone by.”

He opined: “Frankly, hotels are more concerned about trade issues impacting both global metrics and China/US specifically. Hoteliers are hopeful there will be an end to the protests in early-2020, and they are positioning themselves to be ready to welcome back the traditional volume of corporate travellers as soon as possible.

Hence, HRS does not see any wide-scale reduction in projected volume for international clients going to Hong Kong in 2020. “In fact, we are projecting growth,” Dumoulin stated.

At press time, CWT’s general manager, South-east Asia and Hong Kong, Sim Kian Peng, said the TMC still sensed caution among companies in allowing business travel to Hong Kong, and booking meetings and events in the city.

Sim commented: “For 2020, companies are in a wait-and-see mode – but given Hong Kong’s importance as a business destination, there is a high degree of hope that tensions will de-escalate.

Expressing confidence in the new Hong Kong Tourism Board leadership, Tang told TTGmice the NTO and industry partners have been working together on a “revival plan”, but launching the programme was a matter of timing it right to maximise the investment.

For now, the 2020 outlook for Hong Kong remains cautiously optimistic.

CTC charts expansion plan across the Asia-Pacific

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A screenshot from the CTC website

Corporate Travel Community (CTC) – an exclusive corporate travel buyers-only club created nine months ago – has reached 500 members in Asia as of 2019, but is continuing its outreach effort at the upcoming SATTE 2020 tradeshow (January 8 to 10) in New Delhi, India.

During the show, SATTE and CTC have partnered to stage a Corporate Travel Day on January 9, with some 50 corporate travel managers already signed up. Forum sessions will include discussions on NDC, outlook on accommodation outlook, and technology innovations.

A screenshot from the CTC website

CTC also made its debut in Sydney last year, held in conjunction with the CAPA Australia Pacific Aviation & Corporate Travel Summit. The event attracted some 320 participants.

For its Australasia expansion, CTC will be creating events in Brisbane, Adelaide, Melbourne and Perth, as well as Auckland and Christchurch this year, Benson Tang, CTC’s executive director, revealed.

CTC is part of Informa Markets, which organises travel events, and it has been increasing the presence of corporate travel buyers at events such as Vietnam’s ITE HCMC – attended by some 40 locally-based participants in September – and 83 Singapore-based and international participants at the CAPA Asia Aviation & Corporate Travel Summit in Singapore.

Other corporate travel initiatives CTC has launched include the training of more than 100 corporate travel managers on the Route Capacity Analyser (RCA) system, which they can use for free for a year to manage their company’s air programme. RCA is based on IATA’s findings and benchmarked against CAPA – Centre for Aviation.

“With better data, an MNC which spends say US$100 million a year globally, can get a better airline deal. A one per cent airline discount translates into a US$1 million saving,” Tang pointed out, adding that it would make sense for corporates with such huge spends to consider investing in RCA in the future.

Tang shared that a number of banks with aviation investments in Singapore, Tokyo, Seoul, Hong Kong, Beijing and Shanghai were using RCA. He continued: “Data is power. Data can now offer corporate travel managers a better solution, which was not possible in the past, and also helps them grow in their career.”

With the corporate travel industry worth some US$1.5 trillion annually – according to GBTA (Global Business Travel Association) – Tang believes there is room for more corporate travel associations to serve the industry’s needs.

Getting ready for Muslim MICE

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Event planners from Muslim-majority countries are urging destinations and event suppliers to quickly broaden their understanding of Muslim travellers if they wish to benefit from the burgeoning segment.

According to the Mastercard-CrescentRating Global Muslim Travel Index 2018, South-east Asia will welcome more than 18 million Muslim visitors by 2020 – accounting for 15 per cent of total visitor arrivals in the region.

Buyers at IT&CMA 2019 said that necessities for Muslim MICE groups go beyond halal-certified food.

A buyer from Dubai who has requested anonymity, said a place to pray in between meetings, and a meeting or conference programme that provisions for prayer breaks on Friday are important as well.

These needs are echoed by Willy Sihombing, CEO of Sedona Holidays Touri & Travel based in Medan, Indonesia. He added that some Indonesian Muslims even prefer staying in a Syariah hotel should there be such an option in the event destination.

“Otherwise, the minimum requirements are halal food and guestrooms with the Qibla sign (indicating the direction to pray),” Willy said.

While hotels are generally more aware of Muslim needs, convention centres (in non-Muslim destinations) have some catching up to do, opined Andre Christian, managing director of Talenta Tour, Malang, Indonesia.

When asked which destinations have done well in welcoming events with majority Muslim participants, Willy and Christian named Japan and South Korea.

Willy said both destinations have been “very serious” about attracting Muslim travellers.

“There are more and more halal-certified restaurants, and you can easily find prayer rooms at public places such as the airport as well as mosques in the city,” he said.

Muslims currently make up of about 20 per cent of Japan’s total arrivals, and most tend to visit for leisure. Regardless, Susan Maria Ong, MICE director, Asia-Pacific, Japan National Tourism Organization, said Japan’s keenness on capturing the Muslim MICE segment is evident, having opened an office in Kuala Lumpur in March 2017. The office has published a Muslim guidebook detailing restaurants and hotels in commonly visited locations in the country.

Taiwan, which has stepped up efforts to draw Muslim travellers, was recently ranked third in the world for being Muslim-friendly, up from the fifth position in 2017.

Jerchin Lee, executive director, Taiwan External Trade Development Council, said: “Taiwan has done a lot to promote itself as a Muslim-friendly country; we have everything from restaurants and halal vending machines to prayer rooms in convention centres.”

Lee shared that Taiwan welcomed 60 per cent more Muslim leisure and MICE travellers in 2018 than the previous year. Recently, a 1,300-pax incentive group from an auto parts company in Indonesia visited Taiwan, and Lee said they felt “very comfortable” when travelling around the island.

“Muslims make up about one-fifth of the global population, and we are keen to capture the market, especially outbound travellers from Indonesia, Malaysia and the Middle East,” he noted.

Another destination that has made significant progress in this capability is Thailand, according to Christian. He found Thailand to be a convenient destination for his travellers and one where Muslim-friendly hotels can be found in the popular downtown Pratunam area.

This year, Thailand’s Ministry of Sports and Tourism hosted a series of halal-tourism training sessions with tour operators, tourism-related government and private agencies. The Institute of Asian Studies at Chulalongkorn University has also been recruited to research on specific market demands.

Senior lecturer Ismah Osman of Malaysia’s Universiti Teknologi Mara pointed to Chiang Mai as an example of how a destination can become more Muslim-friendly. The province is preening itself as a prime Muslim MICE hub, offering 12 Muslim-owned hotels.

The Thailand Halal Tourism Association is carrying out training with a range of tourism-related organisations. Halal food advisors are also on hand to concoct more creative menus at events and conferences.

“Halal food doesn’t have to be just chicken biryani and oxtail soup. We need halal catering companies to join hands with MICE centres. Caterers need to understand clearly how to respect halal food and understand the availability of varied options,” remarked Korakod Kanongnuch, president of Thailand Halal Tourism Association.

Products are being developed in Chiang Mai to appeal to the Muslim MICE market. This includes Ping Luang village, home to a Thai Muslim community. The community-based tourism project will welcome guests this year, and boasts a bamboo meeting room as well as a range of community-driven activities – such as halal cooking classes, traditional weaving and fishing – aimed at incentive and teambuilding groups.

This article is written by Mimi Hudoyo, Rachel AJ Lee and Marissa Carruthers

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