Asia/Singapore Thursday, 25th December 2025
Page 642

Beyond Asia: Prague, Czech Republic; St Petersburg, Russia; Miami, the US

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Prague's Old Town Square
Prague’s Old Town Square

Prague hits record number of conferences in 2018
Prague hosted a record number of conferences and congresses in 2018. Last year, the city’s accommodation establishments welcomed more than 4,500 events, more than a third of all events held in the Czech Republic, and almost 540,000 delegates (up 1.4 per cent) from around the world. The number of delegates had remained around 540,000 since 2013, while the average number of participants per meeting had been on a decline. According to Prague Convention Bureau, this was due to a running trend of organisers preferring to hold more events for a smaller number of participants.

St Petersburg’s Expoforum launches global PCO service
Expoforum International is bringing its PCO services to international associations looking to host events in St Petersburg.

Already well known in domestic markets, with 55 years of event delivery, Expoforum International is now planning to make the most of worldwide connections fostered by the Expoforum venue. The news follows the recent announcement that Expoforum as a venue has become a preferred supplier to INCON, giving Expoforum access to its partner’s client base and opportunities. INCON partners organise more than 10,000 projects annually for three million delegates across 170 destinations.

In addition to logistical support, Expoforum International will specialise in the wider needs of associations. Services will include identification of local hosts and ambassadors, development of relationships with local industries and academics, assistance in the sourcing of government subvention and visa support. Ultimately, Expoforum International will be able to support bids from start to finish, ensuring that local ambassadors and organisers maximise everything the venue and city have to offer incoming events.

Miami Beach Convention Center gets greener
The Miami Beach Convention Center has just broken ground on a new 2.3ha park, which will be the product of a conversion of one of the facility’s surface parking lots. The new park, which is scheduled to be completed this October, will have 500 new trees, open lawn spaces, shady areas and public art pieces, as well as a public restroom facility, walkways and lighting.

The move is the latest part of the ongoing expansion and redesign of the Miami Beach Convention Center. Once finished, the revamped venue’s campus will have a total of 4.9ha of new green spaces. In all, the campus will be expanded by 245 per cent in size, allowing for better absorption of rainwater during storms.

The Miami Beach Convention Center had previously embarked on a US$620 million-dollar renovation and expansion project, which included a new 5,574m2 grand ballroom, 46,451m2 of exhibition space and 84 breakout rooms.

Wong Peng Cheang: Raising a young society

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How would you describe Asia Pacific Initiative on Reproduction’s (ASPIRE) accomplishments so far since its establishment?
ASPIRE was officially formed in 2008 although it was in 2001 when a group of us came together to meet for common objectives. We held our first congress in 2006, and that sparked our serious intentions to start a formal society.

Wong-Peng Cheang

We are merely 10 years old now. I must say that things have gone really well for ASPIRE. Initially we thought we wouldn’t be able to sustain a yearly meeting, so we ran the congress every two years. The first congress was in China (Changsha, Hunan); 2008 in Singapore; 2010 in Bangkok; 2012 in Osaka; 2014 in Brisbane; 2016 in Jakarta. After that, we turned the congress into an annual event. Last year the congress was held in Kuala Lumpur and this year, just this April, was in Taipei.

That’s a reflection of how we’ve gathered momentum. ASPIRE is more active now, more people know about us and are getting engaged in our activities, and our level of activity has gone up.

What motivated the establishment of ASPIRE?
A few of us opinion leaders from different countries in Asia felt that the region needed such a society. We have been learning from other specialists in the US where there is the American Society of Reproductive Medicine (ASRM), and in Europe where there is the European Society of Human Reproduction and Embryology (ESHRE). They are way ahead of us and are very successful in what they do. We felt that Asia-Pacific lacked such a society, so the few of us decided that we should get something going.

Does ASPIRE have an affiliation with ASRM and ESHRE?
No, but we have a fairly good collaboration with them. Every alternate year one of them will host a session at our congress, and the following year we will do the same at theirs. This is good for all congress attendees, as they get a global perspective on issues.
Many of our members are also members of these societies. I am a member of both.

Since ASPIRE members are also members of ASRM and ESHRE, do you see your association having to work harder to demonstrate its value?
Oh yes! ASRM and ESHRE are our benchmark. ASRM meetings attract 7,000 to 8,000 people each time, while ESHRE meetings attract 10,000. In terms of population, Asia-Pacific has a larger population than Europe, so hopefully ASPIRE will one day draw a much larger audience.

However, I don’t think we want ASPIRE congresses to be as big, just 2,000 to 3,000 people will be ideal. Our congress this year drew 1,500, so 3,000 is achievable.

This must be an critical time for ASPIRE, as the population is shrinking in several Asian economies. What opportunities does this situation present to your work?
We have a huge population here and correspondingly have many doctors. Fertility is a problem in Asia-Pacific, so there is high demand for the specialisation and services we offer. In fact, the demand for fertility services is just on the rise. And because of that, the number of doctors that specialise in this field will also increase.

What we are providing – the continuing medical training – becomes critical and so relevant.

What are the challenges then?
Attracting and engaging members. We are now trying to build up our membership. In doing so, people will always ask: what is in it for us; why should we join you and pay for it?

ASPIRE needs to have something to attract them. One obvious benefit of joining ASPIRE is the heavily discounted congress registration fees, which is S$100 (US$75) less than what a non-member pays. Our membership fee used to be S$90, so attending one congress already offsets that amount paid.

Earlier this year, we ran a membership drive and reduced the membership fee to only S$10. The whole idea is to get professionals to join us and participate in our activities.
In between our congress we also run two masterclasses per year. These are smaller, for about 100 people, and focus on a niche topic. For example, a masterclass on repeated miscarriages or male infertility. Masterclasses are meant to attract professionals with a narrow interest.

Our masterclasses rotate across the region and give cities that cannot host our major congress a chance to contribute. Vietnam, for example, lacks a convention facility for 1,500 people although it is building one, so it hosts some masterclasses.

Soon, we will start a journal that publishes research articles by our members or professionals in our field.

We also help members with industry attachments.

With membership fees so low, where does ASPIRE get its operating funds?
The ASPIRE Congress is our one major source. That’s where we get money from sponsorships and sale of exhibition booths. We are fairly lucky because there are many pharmaceutical and equipment companies that supply clinics and want to have a presence at our congress.

Of course, we are quite prudent with our expenditure, which ensures a surplus is generated at the end of our congress. We don’t make a lot of money though, just enough to run the organisation and our activities.

Disruption is a hot word today. What would be the biggest disruptor for ASPIRE or the professionals you represent?
The Internet has been a great disruptor for us. Back then, congresses offered an early bird discount six months ahead and people would write in to apply. So, six months before the congress organisers would know what the turnout was going to be like.

Now, nobody registers six months ahead. They register and pay online at the very last minute. When we did our recent congress in Taipei, we were still nervous two months before the event because we didn’t know how many people would be coming.

The other impact of the Internet is making more information readily available online.

Studies and research papers can now be uploaded by the authors and accessed by all. At ASPIRE, we upload all lectures from our past congresses, making them available to members who had missed the events.

The journal we are planning to do will be electronic. Information dissemination today is so easy because of the Internet.

Naturally, the concern now is with everything available on the Internet, will people still bother to attend our events?

They will. Firstly, it is always better to see things live – to see and hear from the expert. You can also approach him later with your questions. Secondly, the event is a chance for you to catch up with your friends from around the world, whom you may see only once a year.

That opportunity for interaction is so important because attendees can tap each other’s brains.

The Internet cannot replace these two things, so congresses will continue but there will be fewer mega ones. People now favour smaller, focused congresses. They’d rather meet short but intensively. Those meetings of 10,000 people with 10 simultaneous conference sessions will see tougher times because people realise that they can only be in one room at one time, and will therefore miss out on other sessions.

With information distribution now so easily, how does this impact your live events?
Organisers must now produce a very strong scientific programme. At ASPIRE we have an excellent scientific committee, and we select high quality content that is appealing to our Asia-Pacific members.

We think we know what our members like. Our members in this region are very keen on clinical topics that will benefit their practice.

In Europe, there is a slight leaning towards basic scientific stuff. These are good but are more suited for researchers.

We design content that matters, and we know we are on the right track because our attendance has been rising 10 to 20 per cent every edition.

You said the social aspect of congresses is important. Is there a need to provide more or longer social sessions?
There must be a balance. Longer, more frequent coffee breaks will make our exhibitors very happy because they will get more exposure time with our attendees. But we lose out on academic time.

In the past, medical congresses stretched across five days. People today are pressured for time. Most congresses are now three days.

So what’s the ideal ratio of social to academic time?
I don’t know whether we’ve found the perfect model, but for ASPIRE’s congresses our coffee breaks are twice a day, 30 minutes each. On Day 1 our lunch break runs for 1.5 hours, and we serve lunch in the exhibition area so participants can look around and interact with suppliers. Day 2, lunch is down to one hour.

What are your members wanting out of ASPIRE now, and have their needs changed?
Our members still want the same, that is to keep abreast of developments. How do we do that? First, we read journals. Second, we go online to look things up. If one is not so studious, then one attends a congress where for three days experts will talk about issues that matter.

Have ASPIRE’s events been useful in meeting that need?
Oh yes. We positioned our annual congress in April for a reason. ASRM’s congress is in October while ESHRE’s is in early July. So every few months there will be one major congress in our field, and we like to say that the ASPIRE congress is one of the big three. (Laughs) Well, that’s the status we hope to attain for our congress.

In 2013, international medical meetings, particularly those with US and European attendees and corporate participation, were made to be more transparent on their payments and transfers of value made to physicians. Did this impact ASPIRE events?

That affected sponsored attendance for doctors. In South Korea, doctors are not allowed to accept sponsorships to attend congresses unless they are presenting a paper. In Singapore, doctors working in public hospitals are only allowed to accept one event sponsorship a year and it must be assigned to them by their chief or head of the medical board.

Resorts are out for medical events in general. No Bali, for instance. We can choose to hold an event in Bali, but we will not get sponsors.

ASPIRE congresses are only held in major convention cities.

Tell me about your Taipei congress.
The 8th Congress of ASPIRE was held at the Taipei International Convention Centre. It was in a good part of the city, with many hotels nearby so delegates can walk to the venue and back.

Airport clearance was smooth, transport to the city was swift, hotels and convention centre were of good quality, food was plentiful in our vicinity – all in all a great destination, a great experience.

We had an excellent PCO in GIS. We had a faculty dinner in the National Palace Museum, which started with a one-hour tour of the exhibits and then dinner in a restaurant. Homegrown entertainment was featured.

I know, too, that many of the delegates explored Taipei’s night markets.

It sounds like the fun part of the destination matters a lot to you and your attendees.
Of course! When people travel overseas for a meeting, they hope to also have one or two days of leisure. If they don’t have the luxury of time for an extension, then they would hope to have something fun during the social evenings.

We had a big group of Pakistani participants. Pakistanis need an exit visa to travel, and that process takes time. So naturally, when they left Pakistan for our congress, they hoped to also extend a couple of days for fun.

What future congresses are you working on now?
Hong Kong in 2019 and Manila in 2020. For our 2021 edition, we now considering destinations. We try to go around the region before returning to a country the congress was held in before. Osaka hosted in 2012, so we might head back to Japan in 2021 or 2022.

Where in Japan, if you do go back?
Maybe Tokyo.

What do you look for in a destination for ASPIRE’s congresses?
First, the ease of access – the direct flights and the ease of visa applications. Second, how expensive the city is. Third, the range and quality of convention facilities. Fourth, whether or not we can generate a surplus from the congress. Fifth, the type of tourist attractions in the city. And finally, whether ASPIRE’s been there before.

As mentioned before, the congress is ASPIRE’s main source of income so we must make sure it will attract enough attendees and generate a surplus.

Would priority be given to destinations with a convention bureau that dishes out financial support?
Ultimately we must get a surplus (from our congress takings), no matter how it comes about. It could be from sponsorships and exhibition sales, from savings by using a cheap venue, or from support provided by the convention bureau or city government.

Financial grants are very useful, but should the convention bureau or city government not do that, in kind support is appreciated too. For example, destination promotion efforts in the lead up to our congress. When we held our congress in Taipei this year, the Hong Kong convention bureau came to support our event and talk to delegates about 2019’s edition.

I’d like them to also be gracious hosts, for example by having a destination helpdesk at our event. Or perhaps, provision of complimentary bus or train tickets for delegates to use and explore the city for a day. These aren’t expensive but they are very useful and they put the city is a great light.

Has any convention city done that for ASPIRE congresses?
No. I got that at a Geneva congress. I was given a three-day ticket for public buses and trains.

Would destinations with a large community of fertility and reproduction technology specialists get priority?
Yes, but sometimes this is uncertain. In China and India we should have thousands of fertility experts, but how many of them would actually turn up at our congress?

ASPIRE also hopes to educate the public. What has been done in this direction?
We have four target audiences: the doctors, the embryologist or the scientists, the fertility nurses, and finally the public.

So far, we have been targeting the doctors and the scientists. For our congress in Hong Kong next year, we will be introducing some content for nurses.

Patient-facing programmes are slowly coming on. We are forming a community to look at cross-border healthcare services, to understand what is needed by such patients.
All our work is being done by volunteering professionals, so we have to take one step at a time. That said, ASPIRE is making great progress.


A shining star

Professor Wong Peng Cheang is regarded as a pioneer in the fields of infertility and assisted reproduction. He was part of the team that helped to bring about Singapore’s first in-vitro fertilisation baby in 1983.

He conducted successful research on Gamete Intrafallopian Transfer (GIFT), and his work on the same at Singapore’s National University Hospital (NUH) led the Obstetrics and Gynaecology Department to produce the first pregnancy in Asia via GIFT.

Some of his other accomplishments include infertility research with the World Health Organisation (WHO) Task Force on the Diagnosis and Treatment of Infertility; establishment of the Centre for Reproductive Education & Specialist Training in NUH in 2010; and attainment of honorary membership to the International Federation of Fertility Societies in 2013.

He has co-published several papers.

He was the first president of ASPIRE.

He holds appointments: professor, Department of Obstetrics & Gynaecology, the National University of Singapore, Yong Loo Lin School of Medicine; and senior consultant, Department of Reproductive Endocrinology & Infertility, National University Health System.

This article was first published in TTGassociation July 2018, a sister publication of TTGmice

Tech Power – Part 3

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ASEAN leaders commit to safeguard the rights of migrant workers during a signing held at the Philippine International Convention Center

Bali Nusa Dua Convention Center
Technology Prowess: The Bali Nusa Dua Convention Center BNDCC offers Wi-Fi infrastructure that can accommodate up to 10 Gbps. Throughout BNDCC 1, BNDCC 2 and the Bali Nusa Dua Hotel, 485 access point are available which can be set to WDS (Wireless Distribution System), support LAN over Wi-Fi, with LAN ports available in all function rooms with UTP Cat 6, or fibre optic that can support 100/1,000 connection.

Bali Nusa Dua Convention Center hosted Our Ocean Conference 2018

Fiber optic is also available in all function rooms, separated from the Wi-Fi and LAN network. This network can also be integrated to the networks of other properties within the Indonesia Tourism Development Corporation (ITDC) compound. As an example, such network integration was done during the 2018 Annual Meetings of the International Monetary Fund and the World Bank Group.

Digital signage monitors are also available in all function rooms, and support text format, picture and video.


Jakarta Convention Center
Technology prowess: Jakarta Convention Center (JCC) is equipped with everything required for small meetings and large conventions. From small music chambers to multiple stage music concert festivals, or a small showcase to large international tradeshows, the centre offers sophisticated stage lighting, complicated rigging structures, powerful sound systems, extra-large LED screens with multimedia, high-speed internet and real time live streaming.

For example, JCC held an event for Bank Indonesia’s annual report event, which made use of a 2.5mm thick x 26m wide x 5m high LED screen and electronic accessories to project extensive graphical content, and was broadcast via live streaming to the bank’s Youtube channel.

The convention centre also hosted the annual report for the Indonesia Supreme Court and used a 2.5mm thick x 40m wide x 5m high LED screen and several other smaller LED screens (123m2) which enabled live streaming to the court’s Youtube channel.


Indonesia Convention Exhibition
Technology prowess: Indonesia Convention Exhibition (ICE) in Tangerang, Banten features audiovisual facilities, fast Internet connection, CCTV security, and a sophisticated booking system.

Its LCD screens are equipped with audio features, alongside quick broadband Internet to support all types of events. CCTV cameras have also been installed throughout the building.

The venue also implemented Ungerboeck Software International’s all-inclusive event management software system for venues and facilities that integrates CRM, sales, finances, and bookings. – Mimi Hudoyo

Philippine International Convention Center
Technology prowess: An IT support team is on hand at Philippine International Convention Center (PICC) in Pasay City to address the IT requirements of clients such as wired and wireless internet connectivity, virtual private network (VPN), web casting, video streaming and video conferencing anywhere within the convention centre.

ASEAN leaders commit to safeguard the rights of migrant workers during a signing held at the Philippine International Convention Center

Meeting rooms feature simultaneous interpretations system, from a minimum of two to a maximum of seven languages. PICC also features ramps, porchlifts and elevators for physically challenged delegates.

With respect to security, the convention centre has installed more than 200 CCTV cameras throughout, while the entrance is equipped with baggage X-ray machines and metal detectors.

The convention center is also a Wi-Fi zone. All function and meeting rooms have dedicated wired and wireless local area network control by unified tread management for Internet bandwidth speed allocation.


SMX Convention Center Manila
Technology prowess: SMX Convention Center Manila has Wi-Fi, LAN, audiovisual equipment, and telephone connectivity. Its two lobby areas offer complimentary Wi-Fi and LED television monitors for event announcements.

The five pillarless second-floor function rooms are also outfitted with colourful LED lights for a touch of drama and LED television portals at each entrance.

The escalators within the facility, as well as the lights in all rooms, are operated by motion detector sensors that allow them to turn on and off automatically depending on the actual foot usage, thereby reducing energy consumption. All restrooms also have automatic sensors for the faucets and toilet flushers to reduce water wastage.

Additionally, safety and security are assured through CCTV security cameras with face recognition technology that scans and identifies faces 24/7, alongside an automated fire alarm system.


Marriott Grand Ballroom
Technology prowess:
Marriott Grand Ballroom (MGB) in Pasay City features SkyFold technology that subdivides the venue in a mere five minutes by simply pushing a button that lowers the vertical folding partitions from the ceiling.

It also has a floating ceiling of pillow lights than can be raised, lowered and changed into 360 colours for dramatic lighting effects.

MGB also provides six skyboxes for aerial views overlooking events; high steel platform structures that make decorating easier and more creative; a 26m-long catwalk for staging professional sound, light and technology display; and nine utility boxes that provide exhibition suppliers with data, Internet, water and drainage. – Rosa Ocampo

Marina Bay Sands Expo & Convention Centre
Technology prowess: The Marina Bay Sands Expo & Convention Centre is equipped with an inventory of industry-leading audio-visual technology.

Marina Bay Sands Convention Centre

Almost 100 projectors can supply from 6,200 lumens for small meetings to 26,000 lumens for larger events. In 2018, the venue upgraded its video projection equipment to new-to-market Panasonic Laser 21k lumens projectors, which produce brighter and more vivid picture quality. As part of its basic meeting package, all clients are now guaranteed higher quality image projection during their events with the new 5.5k Panasonic laser projectors.

In terms of lighting equipment, the venue is served by the VL4000 spot & wash – boasting an immense output of 35,000 lumens for spot lighting and 43,000 lumens for wash lighting – as well as JB lightings A12, which are known for their different dimming curves and camera modes to ensure flicker-free performances even during live feeds.

Last year, the convention centre also added 150 new lighting fixtures that can be used for a range of indoor and outdoor events.
Smaller venue spaces are also well-equipped to support more intimate venue requirements. This includes the recently added L Acoustic ARCS Focus and SB18m speakers, which are optimised to deliver the best sound quality for smaller spaces.

As more events incorporate social media and mobile applications, the venue has upgraded its Wi-Fi infrastructure and bandwidth to feature not only vast and high speed, but also the ability to be fractionalised and customised to suit individual event needs. The MICE spaces also feature a 1GB fiber optic backbone.


Singapore Expo Convention & Exhibition Centre
Technology prowess:
SingEx, the operator of Singapore EXPO Convention & Exhibition Centre, is embarking on a business transformation that includes a host of upgraded technological capabilities.

As free Wi-Fi is a basic for events, the service has now been enhanced and the user experience differentiated for each of SingEx’s stakeholders, such as organisers and visitors. The improved Wi-Fi service can now also generate insights through capturing various data like visitor footfall, dwell times and traffic flow.

SingEx has also rolled out Interchange 1.0, the pilot version of a community engagement database comprising industry leads, customers, partners, providers and challenges.

On the horizon: Launching in July are the Exhibitor Service Centre, an e-commerce portal allowing clients to select event offerings such as Wi-Fi, customised F&B, and utensils; as well as technology enhancements to upcoming F&B offerings, including point-of-sale system and a central kitchen management system.

SingEx also continues to look into bolstering its data governance and reporting, as well as establishing partnerships to leverage stronger data analytics. – Pamela Chow

12,500-pax incentive in Switzerland to inspire more corporate bookings

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Jeunesse Global’s Chinese top performers visited Lucerne, where they shopped and attended a gala dinner

The 12,500 top performers from Jeunesse Global’s operations in China who descended on Switzerland across three weeks in May have not only captured media attention, but also the eyes of other Asian companies deciding on their next incentive destination.

Ivan Breiter, Switzerland Tourism’s director South East Asia, told TTGmice: “To host the biggest incentive trip of the world was a great honour for us. It shows that we can organise everything in Switzerland and that it will work out perfectly to the satisfaction of the client – like a Swiss watch.”

Jeunesse Global’s Chinese top performers visited Lucerne, where they shopped and attended a gala dinner

The operator of the massive incentive movement was G2 Travel, a specialist of group travel.

According to Al Mulenga, director of G2 Travel, Hong Kong office, the business came through its Taiwan office. G2 has previously handled Jeunesse’s incentive to Germany for 4,000 people in 2016.

“This year’s programme to Switzerland is its largest incentive event,” said Mulenga.

“It is massive not only in size, but in costs as well since Switzerland is quite an expensive destination. It meant that Jeunesse Global was able to motivate its people really hard to meet good targets in order to qualify for this trip,” he added.

To manage the massive movement, G2 split the group up in three, with each arriving on May 9, May 16 and May 23 and staying for five days. A total of 35 hotels were used in Zurich and Basel, along with 45 restaurants, and 100 Swiss-registered coaches – as required by the local authorities. Gala dinners were hosted in Lucerne Messe and Zurich Arena.

Careful transfer arrangements were made so as not to inconvenience the locals; photos by G2 Travel

Mulenga revealed that the shopping expenditure for the group was in excess of Chf 4 million (US$4,00,500), most of it made in Lucerne.

“We took careful steps to ensure we did not inconvenience the locals,” Mulenga said, adding that the G2 team worked closely with the Swiss tourism authority and the local police to manage the traffic.

“For example, we used a mix of large coaches and hop-on/hop-off trams to move people around, with the latter used to transport participants within the city,” he said.

The group also called at Liechtenstein, where similar precise ground arrangements were made.

Besides highlighting Switzerland’s ability to handle massive incentive programmes, the Jeunesse event is also expected to kindle incentive buyers’ interest in the destination.

“Generally, Europe is popular with Asians, especially among those who enjoy shopping and experiencing a variety of destinations. But Switzerland is convenient. Most Asian incentives run for five nights on average, so a group in Europe can only do and see so much without having to change many hotels. In Switzerland, however, one can see and do a lot with just five nights,” Mulenga said.

Breiter agrees, saying: “We often have to adjust the number of guests upwards during the (reward) promotion period – a sign that Switzerland is en vogue.”

Switzerland Tourism has seen a growing number of overnights generated from South-east Asian incentive trips year after year, most of them being high-end programmes. According to Breiter, the destination hosted more than 100 incentive trips from the region last year and is likely to exceed that count by end-2019.

Thailand and Indonesia are the biggest incentive producers for Switzerland, while Singapore, Malaysia and the Philippines are source markets that shine, he noted.

“We expect to generate future business from Vietnam, Cambodia and Myanmar – all of which show a strong interest for Switzerland,” he added.

Tech Power – Part 2

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Malaysia International Trade and Exhibition Centre exterior

Malaysia International Trade and Exhibition Centre
Technology prowess: Malaysia International Trade and Exhibition Centre (MITEC) in Kuala Lumpur set the pace for the latest in wireless, 4G telecommunications and digital audiovisual facilities.

Malaysia International Trade and Exhibition Centre exterior

Its technologies include an extensive LAN setup, digital voice communication via IP network, IP video-conferencing facilities, video streaming, wireless conference microphones and high-speed internet connectivity both wired and wireless. The venue’s facilities include 43-inch TV tree signage, video walls at foyers of each level, pre-function 43-inch LCD screens at each hall, and an LED outdoor screen.

MITEC has enhanced its audiovisual capabilities by partnering with event services to offer a complete event staging solution, superior audiovisual production, creative styling and multimedia design, as well as innovative event technologies. The venue can also cater for a variety of AV requirements and is equipped with static rigging points in all its major venues.

On the horizon: In 2H2019, MITEC will update its website with a chatbot and offer Malay and Chinese languages.

It will also roll out the Exhibitor Service Centre digital platform later this year, which will allow clients to complete applications, manage documents, submit orders for services including audiovisual, stand catering, resources and make payments from the comfort of their own office.

The venue will also be investing in an e-event evaluation and feedback digital platform for a seamless client experience management.


Kuala Lumpur Convention Centre
Technology prowess: Kuala Lumpur Convention Centre has major Internet service providers connected to the building, enabling the centre to provide customised Internet bandwidth on demand and monitoring capability.

The centre is also equipped with 10G fibre backbone, enabling support of heavy multimedia streaming and other related IT services that an event organiser may require. It also offers a flexible speaker preparation set-up based on client requirements.

The IT backbone and network infrastructure is designed to be as flexible as possible to cater to any complex client requirements. Meanwhile, in-house technical teams will work closely with clients to assist them in using the centre’s technology infrastructure for a seamless event experience.

On the horizon: The centre is looking at offering value-add services for clients, such as enhanced speaker and audience engagement tools, as well as key learnings and analysis from data collected at the venue to help clients improve their events. The centre will also be installing enhanced digital signage throughout the venue to provide a more engaging and interactive experience for visitors.


Borneo Convention Centre Kuching
Technology prowess: Designed for speed, Borneo Convention Centre Kuching’s Wi-Fi provides wireless service for up to 8,000 users to stream on multiple devices simultaneously at any one time without interruption.

In addition, the high speed, high density and secure wireless connectivity service requires no login, passwords or inputting of personal data, and is ad-free. For clients who require even more speed or bandwidth, custom options are available for purchase.

The convention facility also offers a dedicated speaker support centre with secure network linking all meeting rooms. An in-house team of technicians will assist in setting up the workstation and connecting to the dedicated system for the purpose of uploading, reviewing and making last minute changes to the presentation slides, with the aim to provide seamless experiences for both the organisers and speakers.


Setia SPICE Convention Centre
Technology prowess: Setia SPICE Convention Centre in Penang is Green Building Index-certified, and runs on hybrid solar power provided via solar panels on the Setia SPICE Aquatic Centre.

Setia SPICE’s roof also comprises 654 LED lights where the colours can be customised by the organiser to suit the theme of an outdoor event held at the roof garden or display the corporate colours of the organisation.

Indoors, the ballroom can project live feeds out to the Grand Foyer, meeting spaces or any other venue at Setia SPICE, so that proceedings in the ballroom can be viewed live in other event areas.

The convention centre works with a number of Internet service providers to meet the bandwidth requirements of organisers. As an example, the convention centre has successfully held a meeting for 15,000 delegates, where everyone was able to connect their devices to the Internet at precisely the same time. – S Puvaneswary

IMPACT Muang Thong Thani, Bangkok
Technology prowess: IMPACT Muang Thong Thani offers more than 140,000m² of indoor meeting space, and as such a large operation, has made sustainable efforts to reduce energy consumption by installing LED lighting technology – worth more than 44.5 million baht (US$1.4 million) – in most of its buildings such as the main IMPACT Arena, the facility’s eight exhibition halls, and numerous meeting rooms.

Preparing for an event at IMPACT Muang Thong Thani

IMPACT has also recently upgraded its venue mobile app, which allows users to access real-time traffic conditions around the venue, availability of car parking slots, directions to the halls, promotions and an event calendar.

To increase productivity and operational efficiency, IMPACT has also rolled out a customised enterprise resource planning system that can integrate the management of its core business processes in real time. This helps IMPACT respond to the needs of clients efficiently. Previously, problems arose when IMPACT worked with separate IT software and programmes that were not integrated.

On the horizon: IMPACT is studying the feasibility of adopting solar technology, a sustainable energy source that can help it further reduce its carbon footprint. The venue will also install more LED information displays around the venue.


Pattaya Exhibition and Convention Hall
Technology prowess: Pattaya Exhibition and Convention Hall (PEACH), under the flagship of the Royal Cliff Hotels offers fast and reliable Wi-Fi which has the capability to serve more than 2,500 devices simultaneously, and support all multimedia and cloud applications. Most importantly, the Wi-Fi is secure and difficult to hack.

Secondly, the event space boasts interactive digital signage and wall displays all throughout, allowing planners and organisers to present photos, videos and important information effortlessly to event delegates. In the event of unforeseen circumstances, schedules can be quickly modified and updated easily on these screens.

Finally, PEACH has just launched its new website, chock-full with features for planners, making it easy for them to obtain information when planning
events. There’s also an event inspiration page, where planners can take a look at past events to get their creative juices flowing.

On the horizon: PEACH is constantly on the lookout for new technologies, and will invest in it where appropriate. Discussions with companies in the following fields – multilingual interpretation system, advanced lighting technologies, augmented reality, guest messaging apps – are currently underway. The centre is also looking at increasing more oxygen in meeting rooms to enhance productivity. – Rachel AJ Lee

TCEB, private sector lure event delegates with experience enhancers

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Thailand MICE Signature campaign was launched last Thursday at Mahanakhon SkyWalk, Thailand's newest iconic travel landmark; TCEB's Nichapa Yoswee (second from left) stands with her programme partners

Building on Thailand Convention and Exhibition Bureau’s (TCEB) Redefine Your Business Events branding, the bureau’s Business unit has rolled out its new MICE Thailand Signature campaign which offers exclusive privileges and special discounts to event attendees coming to Thailand.

Some 262 establishments around the Kingdom have come together to dangle perks that encourage event attendees to maximise spending, extend their stay, or combine their business with selected upscale leisure, activities and experiences.

Thailand MICE Signature campaign was launched last Thursday at Mahanakhon SkyWalk, Thailand’s newest iconic travel landmark; TCEB’s Nichapa Yoswee (second from left) stands with her programme partners

Leading the charge, Nichapa Yoswee, TCEB’s senior vice president – business, said: “TCEB – Business created the campaign to capitalise on Thailand’s world-renowned hospitality, activities and rich culture. Thus, the 262 service providers joining the campaign represent such business as culinary, café, hotel, wellness and spa, shopping, show & entertainment, and workshop like Muay Thai and cooking classes.”

Participating service providers include Ratchaprasong Square Trade Association (RSTA), Siam Synergy Trade Association, ICONSIAM, King Power Mahanakhon, Siam Takashimaya, Mega Bangna, Avani Riverside Bangkok, Anantara Riverside Bangkok, Radisson Blu Plaza Bangkok & Hotel, Oasis Spa, Divana Spa, Harnn, Karmakamet Diner, PAUL depuis 1889, ABC Cooking Studio, and Siam Niramit, among others.

“Partnering with private sector under our new branding is aimed at finding creative solutions that will enable return on investment, return on time and return on happiness for overseas MICE travellers. I believe MICE Thailand Signature campaign will achieve that aim,” said Nichapa.

Interested event attendees are invited to register for membership to get a manual, login instructions and selection of activities. A redemption code will be provided for event attendees to use with participating merchants.

Informa births corporate travel buyers club, promises free access and resources

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Multinational events and publishing company Informa is banking on its acquisition of CAPA – Centre for Aviation in January to mount an aggressive campaign to grab a slice of the trillion-dollar corporate travel buying market, starting in Asia.

Former ACTE regional director, Asia, Benson Tang, now helms CTC

Former ACTE regional director, Asia, Benson Tang, who joined UBM as director-corporate travel in April, has been appointed executive director to helm an exclusive and “unique” corporate travel buyers-only club named Corporate Travel Community (CTC).

CTC leverages Informa’s international event, intelligence, scholarly research brands, the acquisition of UBM last year and CAPA’s established events.

Membership is free, so are attending events and access to scholarly research in a wide range of industries.

Tang said Informa is committed to offering the buyer benefits to grow CTC over the next two years.

He commented the CTC mission is to create a large and vibrant travel buyer community, help travel managers progress in their day-to-day work, fine-tune their travel programmes and take them to a new level in their professional careers. He claimed no such community exists or has the resources of CTC.

With CAPA’s BlueSwanDaily.com, an aviation-centric bulletin also covering corporate travel news, and its established knowledge and training events, Tang is optimistic CTC can equal 31-year-old ACTE’s global membership of around 2,000 members within a few months of its launch.

CTC was launched yesterday in Seoul to coincide with the CAPA Airline CEOs event and CTC Members’ Air RFP Training & Accreditation Seminar today.

“CTC will provide members with the best information, educational materials, data and opportunities to network,” he added.

Pointing out that non-profit industry associations have to be “impartial” as they depend on “sponsorship” support, Tang said CTC would not be “burdened” and will afford members a platform for “useful, open and frank discussion”.

As a commercial entity however, CTC welcomes launch partners and sponsors if they can create opportunities for members, he pointed out.

Meanwhile, Tang has enlisted a dozen leading Asian corporate travel buyers to be CTC’s inaugural council members, with Michael Molloy, category leader – travel and expense management, procurement, as its chairman.

Tang commented: “I want to be very aggressive, focus on Asia for now followed by Australasia, Europe and the US last as it is the stronghold of ACTE and GBTA. The corporate travel industry is worth US$1.3 trillion and I believe the market is big enough to support two or three associations.”

Corporate travel buyers polled in Asia welcomed the launch of CTC, adding that it can complement ACTE and GBTA.

One Shanghai-based corporate travel buyer, working for a European company, said GBTA’s events there were important to him. He also credited GBTA for its high-profile US conferences and its lobbying power with the US government.

Trade relations boost business travel traffic between Taiwan and India

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Warm trade relations between Taiwan and India are helping to spur demand for corporate travel and business event exchanges.

Taiwan is currently the 16th largest trading partner of India, and bilateral trade between the two countries stood at US$7 billion in 2018 – up 11 per cent year-on-year.

Trust Lin, director, Taiwan Tourism Bureau, Singapore Office, told TTGmice: “Business travel has grown between the two nations. At present there are about 41,000 visitors from India to Taiwan (out of) our total international arrival of 11 million. India arrivals are growing and we see a lot of incentive travel demand. Hyundai (in India) took an incentive group of more than 400 pax to Taiwan in April this year while Asus (in India) brought a group of more than 350 pax in May.”

“Many Indian companies are also participating in tradeshows and exhibitions in Taiwan, such as Computex. Delegates stay on Taiwan for one or two nights after. Many companies that had participated in Taiwan exhibitions are also choosing to send their incentive groups to the destination,” he added.

Fueling business travel traffic from India to Taiwan is the latter’s New Southbound Policy, which provides subsidies, administrative assistance, souvenirs and more for incentive groups hailing from the 10 South-east Asian countries, six nations in South Asia, as well as Australia and New Zealand.

On the other hand, Taiwanese companies are also drawn to business events in India and efforts are underway to grow trade exchange.

Taipei Economic and Cultural Center, India ambassador Tien Chung- Kwang addresses the audience at Taiwan Expo 2019

The second edition of the annual Taiwan Expo in May saw participation from 130 exhibitors showcasing their state-of-the-art products through 230 booths this year. The event in New Delhi was jointly organised by Taiwan’s Bureau of Foreign Trade and Taiwan External Trade Development Council (TAITRA).

Earlier in January, the Vibrant Gujarat summit featured six companies from Taiwan – said to be the largest national delegation at the event.

A total of 20 trade and investment promotion events by TAITRA will take place in India this year.

Taiwanese companies are expected to invest about US$500 million in India by the end of 2019.

“The events we organised here have helped to educate Indian participants about Taiwan. They then choose to visit Taiwan for business and leisure. A lot of large Indian companies such as Mahindra & Mahindra and Tata Group as well as Indian SMEs are participating in events in Taiwan. Shows related to food, electronics and automobile are popular among Indian delegates,” said Walter Yeh, president of TAITRA.

TNZ makes joint industry effort to measure, maximise conference legacies

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Tourism New Zealand (TNZ) has launched a project to measure and maximise the lasting benefits generated by conferences for the local community.

With more than 76,855 international visitors arriving in New Zealand each year to attend business events and posting an economic contribution of over NZ$500 million over the past five years, conferences in New Zealand are regarded as big business.

de Monchy: better understand of conference impacts

René de Monchy, Tourism New Zealand’s director of commercial, said in a statement: “We know that business events deliver millions to our communities each year, but we want to find out more about the lasting positive impacts they have on our people and communities beyond the dollars.”

To do this, TNZ is taking a collaborative multi-sector approach, incorporating tourism, economic development, environmental impacts, and social processes. It will identify conferences with the ability to provide long-term benefits for New Zealand and work with conference organisers and delegates to make this happen, such as through advancing research opportunities.

“Together we can identify potential impacts (ahead of) a conference and put measures in place to create positive lasting outcomes and benefits for New Zealand and New Zealanders once the conference is over.”

EventsAIR debuts advanced learning programme for planners

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A new training programme for planners

EventsAIR has rolled out its Fast Track training programme, said to be the meetings industry’s most comprehensive learning platform which is aimed at rapidly educating and certifying planners in the latest event management tools and technology.

The learning content includes education on cyber security, PCI (payment card industry) compliance, data privacy, data quality control as well as an end-to-end use of technology to manage a meeting.

A new training programme for planners

“Our clients tell us that as their business grows, and they onboard new staff, they want a fast and consistent way to train staff. We took this challenge and our team created an extremely comprehensive curriculum and online training platform,” said EventsAIR CEO Trevor Gardiner.

Fast Track comprises three stages. The first stage is designed to get new team members up to speed with event technology and best practices. Videos and exercises in a sandbox event are offered across nine topics.

After completing a detailed exam and receiving their Meeting Planner Certification, participants can proceed to second stage where detailed online training is conducted on topics such as abstract management and building attendee apps.

A highlight of the programme – and said to be the first in the industry – is a certification that enables internal trainers within event management organisations to get the skills, resources and accreditation to deliver the comprehensive training programme internally.

“Our goal is to empower our customers, and the Training Certification component of Fast Track provides an excellent structure to assist our customers onboard their own staff,” said Gardiner.

“We have gone beyond technology and have included content like the importance of data quality, planning in relation to the use of technology and various security issues – all highly relevant to the meetings industry.”

Alec Sonenthal, director of education for EventsAIR, said: “I have been providing education in the meetings industry for over 30 years, and the Fast Track programme represents the most comprehensive learning system I have ever seen.”

Fast Track, Meeting Planner Certification and Trainer Certification are available at no charge for all EventsAIR customers.

EventsAIR is also offering the programme for free in universities and colleges with MICE courses.

Gardiner said: “This helps students better prepare for their real-world career and also exposes them to current issues such as data privacy and cyber security.”

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