Asia/Singapore Wednesday, 29th April 2026
Page 823

Seoul banks on PyeongChang 2018 Olympics to reverse MICE fortunes

0

Meetings and incentives into Seoul that have been dented this year by an absence of Chinese group tours due to strained bilateral ties between China and South Korea, and by concerns of a potential attack by North Korea, will likely see better days as the 2018 Winter Olympics nears.

In an interview with TTGmice, Jin Hyeok Park, director of Seoul Convention Bureau, said overall arrivals from China had dipped 80 per cent so far this year over the last, a result of an “unofficial government ban” on outbound leisure and incentive group tours to South Korea.

Park: improved relations between the two countries of late, hopeful that Chinese corporates will return

While Park was unable to quantify the impact on Seoul alone, he said the capital city was likely to have suffered a significant dip too as it is the common starting point for tours around the country, and the destination with the most heritage and modern attractions often favoured by Chinese visitors.

Adding to Seoul’s tourism woes, according to Park, is the extensive Western media coverage of North Korea’s nuclear provocations that are giving international business event planners nervous jitters, a sentiment most prominent among buyers at the recent IMEX America.

“But when the world sees that PyeongChang 2018 Olympics is taking place as planned (in February), they will regain confidence in Seoul as a safe destination for events,” said Park, adding that South Koreans and Asians who are familiar with the North and South relations are the least concerned.

Seoul is also likely to benefit from related travels in the lead up to and during the Games, opined Park.

“Pyeongchang is just 1.5 hours from Seoul by train. We have reports of a lack of accommodation in Pyeongchang during the games, and event spectators will likely stay in Seoul. It isn’t just the spectators, Seoul will also benefit from corporate sponsors flying in to support their teams. We are talking to insurance incentive groups to time their programme with the Games as a way of fulfilling CSR or teambuilding objectives,” he said.

“As for our situation with China, signals of improved relations are starting to show. Last week we received updates that Ctrip is again selling tours to South Korea, and some outbound agents in China’s Hubei province are doing the same. Furthermore, Seoul hosted the annual China Day festival last week where the mayor of Seoul and Chinese ambassador were both present and they both delivered a positive address on our bilateral relations,” added Park.

“We are hopeful that Chinese incentives will return by the end of this year,” he concluded.

Qatar Airways’ Penang direct flight to boost event traffic

0

Qatar Airways’ new thrice-weekly flights between Doha and Penang, commencing February 6, 2018, are spurring hopes among Malaysian business events specialists of stronger European traffic to the island.

The new service will be the first longhaul flight to Penang, an island destination that gets mostly air connections with regional destinations in South-east Asia and North Asia.

Malaysia-based event specialists are confident that this longhaul flight will help boost the destination’s profile

Yap Sook Ling, managing director, Asian Overland Services Tours & Travel told TTGmice that the flights will “provide an opportunity to promote Penang for business events and to attract more international conferences”.

Arokia Das, senior manager at Luxury Tours Malaysia, agreed: “Penang is relatively new to the business events scene. Corporates and associations intending to have their event in South-east Asia will see Penang as a fresh option (due to the improved access).”

And because “Qatar Airways has a solid reputation and airfares are reasonable”, Arokia thinks it will be easier now to sell Penang to the European market.

Diethelm Travel Malaysia’s managing director, Manfred Kurz, believes that the new flights are “perfect” for promoting the northern region of Malaysia, where Penang is, to the Europeans. Popular destinations in the north include Langkawi, Kedah, and the Belum Temenggor Forest Reserve in Perak state.

Joe Calstas, director general, board member at the Institute of Journalism and Communication based in Geneva, Switzerland, said: “We are considering holding seminars related to journalism in Penang, and improved longhaul connectivity will certainly help.

“We will be meeting with the Penang Convention & Exhibition Bureau at ITB Asia to know more about the offerings in the state.”

Calstas shared that most of those attending his association’s events in Asia are Europeans.

India projected to be the next second Asian giant for business travel

0

According to the 2017 GBTA (Global Business Travel Association) BTI (Business Travel Index) Outlook, India grew 11.4 per cent in 2016 and is forecast to grow 11.6 per cent this year, making it the fastest growing global market.

Gaurav Sundaram, president, ProKonsul and GBTA regional director, India, who presented the findings at last week’s ITB Asia in Singapore, said India is at the point now where China was in 2003.

Lim: India represents a new retail market

India currently ranks eighth in the Outlook’s top global markets – behind China, the US, Germany, Japan, France and South Korea – and will continue to grow at between 11 and 14 per cent in the next five years.

In the Asia-Pacific ranking, India with US$33 billion corporate travel spend is number four, behind China, Japan and South Korea.

Sundaram noted that 110 of GBTA’s Asia-Pacific members are in India and this figure is expected to grow to 300 by next year, adding that an increasing number of corporate travel managers in charge of global programmes will be India-based.

Victor Lim, regional meeting and travel manager, Ikea Group, said there was a doubling of its India corporate travel budget between 2016 and 2017 to ramp up for the opening of its first store in Hyderabad in 1H2018.

“Ikea has been running purchase operations in India for 20 years, but there are new developments in retail and we are putting in new investments to drive business development and training. India budgets, while starting with a small base, will increase, as store openings in Mumbai, Delhi and Bengaluru are in the pipeline,” Lim said.

Sundaram further noted that Asia-Pacific’s global spend of US$529 billion was almost equal to the combined figure of North America at US$307 billion and Europe at US$347 billion.

China, which grew 9.2 per cent in 2016, is forecast to grow by between 6.8 per cent and 9.8 per cent up to 2021, with corporate travel spend increasing to US$475 billion.

SITE announces 2018 Board of Directors

0

The Society for Incentive Travel Excellence (SITE) has announced their board of directors effective January 1, 2018.

Annamaria Ruffini, president and CEO Events In & Out, Rome, Italy, will serve as president of the SITE International Board of Directors.

Ruffini: strives to ensure board is globally-balanced

Serving with Ruffini are Rajeev Kohli, joint managing director, Creative Travel, India, as immediate past president; Philip Eidsvold, director client services, One10, US, as president-elect 2019; Jennifer Glynn, managing partner, Meeting Encore Canada, as vice-president, finance & business development; and Daryl Keywood, managing director and CEO, Walthers DMC, South Africa, as vice-president education & certification:

Meanwhile, members-at-large include Aoife Delaney, director of global sales, DMC Network, Ireland; Kevin V. Edmunds, vice-president sales, AIC Hotel Group, US; Eda Ozden, director business development, MEP Destination Business Solutions, Turkey; Jonathan Richards, sales manager North America & Europe, Corporate Gifts Division, Maui Jim Sunglasses & Zeal Optics, US; Anne-Marie Rogers, director meetings & incentives, Direct Travel, US; Julia Trejo, director of business development, Terramar – a DMC Network Company, Mexico; and Alicia Yao, general manager, IME Consulting Beijing, China.

Two new directors will also join the board next year. They are Ellie MacPherson, senior vice president, Strategic Meetings + Incentives, Canada; and Carina Bauer, SITE Foundation President-Elect, CEO IMEX Group & Regent Exhibitions, UK.

Board members will be formally introduced to members during the SITE + MPI Global Forum, January 12-14, 2018, in Rome.

ICESAP ramps up regional reach

0

Following the acquisition of Singapore-based Incentive, Conference & Event Society Asia Pacific (ICESAP) by PCMA, the former will be increasing its ground efforts in Asia-Pacific.

As part of its new initiatives, ICESAP will appoint regional vice presidents – supported by an advisory panel – in order to better engage with existing members and pull in new entrants that can support the society’s activities, said its president Nigel Gaunt.

Gaunt: regional VPs appointed to better connect with members in APAC

He told TTGmice: “We will become much more local and more relevant to our members in the region, which are currently spread over some 20 countries throughout Asia-Pacific. Our regional vice-presidents will serve as our interface with members in each of their regions.”

Gaunt hopes that with increased interaction between ICESAP and its members, it will be able to “translate and share what (they) learn in one region in another region”.

Efforts are already starting to pay off.

Gaunt shared that following ICESAP’s Customer Insights session at ITB Asia last week, interested parties have come forward to be part of its regional advisory panels, in order to help the society reach out to South-east Asian audiences.

Additionally, with PCMA’s backing, ICESAP will be supplementing its annual conference with smaller scale events scattered across Asia-Pacific, said Gaunt. This plan will be put into motion next year.

PCMA’s chief operating officer, Sherrif Karamat, added that the association will augment ICESAP’s website with its research, trends and tools, giving members of the latter greater access to information and resources.

These include webinars and “digital extensions” of its events, allowing members to benefit from hot-topic content and discussions at conferences that they are not able to physically attend, said Karamat.

Raffles Hotel Singapore to fully close for third refurbishment phase

0

The iconic Raffles Hotel Singapore has been undergoing restoration and refurbishment since February 2017, and is currently in the midst of Phase Two.

Phase Three of the restoration will commence on December 13, 2017, when the hotel will be fully closed. The hotel will reopen in 2H2018.

The hotel is preparing to close for several months for renovations

When the property reopens, Raffles Hotel Singapore will have three new suite categories – Residence Suites, Promenade Suites and Studio Suites – increasing the total suite count from 103 to 115.

The new Residence Suites, comprising four one-bedroom and one two-bedroom suites, will be located in the Raffles Arcade and are named after local cinemas during the early to mid-1900s. Suites names are Alhambra Suite, Diamond Suite, Marlborough Suite, Odeon Suite and Theatre Royal Suite.

There will also be two new Promenade Suites that overlook Beach Road, named Lady Mountbatten Suite (wife of Lord Louis Mountbatten) and Lady Sophia Suite (wife of Sir Stamford Raffles), which were converted from existing boardrooms.

There will also be new Studio Suites added, in addition to the existing Presidential, Grand Hotel, Palm Court, Courtyard and State Room Suites.

As well, once reopened, the Raffles Arcade will boast a refreshed Raffles Gift Shop that will house a History Gallery to illustrate the heritage of Raffles Hotel. The arcade will also be home to a brand-new Raffles Spa.

Signature restaurants and bars since the 1900s, Long Bar, Tiffin Room and Writers Bar, will continue to be part of of the hotel’s dining experiences when it reopens.

Meanwhile, Jubilee Hall has been converted into a new 300-guest ballroom, named Jubilee Ballroom. The space also comes with an air-conditioned pre-event foyer.

All other event spaces will also be refreshed, including the East India Room, Casuarina Suite as well as outdoor venues Palm Garden, The Lawn and Gazebo.

Marina Bay Sands takes big step forward in food sustainability

0

Marina Bay Sands (MBS) has entered a partnership with World Wide Fund for Nature (WWF) to raise sustainability standards in the integrated resort, starting with ocean conservation.

Under this alliance, MBS will start by strengthening its business events programme over the next year, by updating the It’s Easy Meeting Green package.

MBS’ Ian Wilson (left) and WWF’s Elaine Tan

It will now also donate S$1 (US$0.73) per delegate to four aquaculture farms in Malaysia, whose responsible fishing efforts are supported by MBS under this new partnership.

The four aquaculture farms were selected for their commitment to greater sustainability, and three of them are expected to attain Aquaculture Stewardship Council (ASC) certification by 2020.

In 2018, the integrated resort will launch a new Responsible Harvest Menu serving sustainable seafood options, made in collaboration with WWF.
By 2020, it aims to host more than 200 green events that adopt sustainable packages and offerings endorsed by WWF.

By 2018, MBS aims to have 70 per cent of its top 10 priority seafood species procured from sources certified by Marine Stewardship Council (MSC) and ASC, and to attain 100 per cent by 2020.

In the same year, it also aims to responsibly source 50 per cent of all its seafood by volume, amounting to an estimated two million kilogrammes of responsibly sourced seafood.

Asia consumes two-thirds of the global fish catch, with Singapore’s per capita seafood consumption of 22kg exceeding the global average of 20kg, as reported by the FAO (2014) the State of World Fisheries and Aquaculture and WWF report (2016).

Ian Wilson, senior vice president, hotel operations, MBS, told TTG Show Daily in an interview: “By partnering with a conservation leader like WWF, we have a tremendous opportunity to drive change through our supply chain and reach a global audience.

As the largest hotel in Singapore, we operate at a scale like no other hospitality entity… we are now positively shaping the choices our consumers make.”

He added that in the future, MBS plans to extend support beyond sustainable aquaculture to “different food groups including poultry, fruit and vegetables”, with further aid of “the technical skill of WWF”.

This collaboration falls under MBS’ ongoing global sustainability strategy Sands ECO360º, under which the integrated resort has ceased serving seafood from WWF’s Seafood Guide’s “Avoid” red list.

MBS struck shark’s fin off the menu of all of its restaurants and business events in 2014, and currently procures all of its salmon, tilapia, prawns, mussels, lobsters and oysters from sustainable sources.

  • reporting from ITB Asia 2017

Expedia enters MICE market with online booking portal

0

Expedia has rolled out its white-label business events technology in Asia with Thailand’s Minor Hotels Group as the first customer. But it remains to be seen if RFPs will be a thing of the past, as Expedia thinks they will be, with its business events online booking engine.

Meeting Market by Expedia automates the booking process for meeting organisers and hotels in real time. In the case of Anantara and Oaks hotels, planners visiting the two Minor brands’ websites when they go live with Expedia’s booking engine this week can instantly check availability, pricing, configure their meeting room, group lodging, F&B, equipment, and book directly.

Meeting Market aims to automate the many and various processes which still exist when it comes to booking meeting rooms and event spaces

The hotels, on the other hand, can yield prices for meetings and groups, filling a gap in events space revenue management which still is a new discipline in the sector.

The automated process, as opposed to the current manual, and time-consuming back-and-forth between the planner and the hotel’s business events sales manager, will free up time for the sales team to focus on the acquisition and personal care of their customers, Expedia said.

According to Tariq Janmohamed, Expedia’s senior director – new businesses, the average response time for quotes has been reduced from five hours to 14 minutes, going by the experience of Best Western Central, the first global chain in Germany with more than 300 hotels to tie up with the technology last year.

“The current process is manual, inefficient with static prices, no revenue management for meeting rooms, and no adjustments for seasonality. Throw in changing customer expectations – their digital impatience – and our research shows there’s a problem with the current process and just how big this industry is,” he said, in a press briefing in Singapore on Monday.

Expedia is lusting after the prospect of 60 million events per annum globally worth US$400 billion.

“The majority of meetings are small, i.e. less than 25 people, typically taking place in hotels. There has to be a better way to organise this,” he added.

However, Tariq could not elaborate on other results achieved at Best Western Central, such as percentage increase in sales, whether bookers are end-users or consumers, or feedback on areas to be improved, saying these details were being compiled.

Expedia Lodging Partners Services’ spokesperson in Singapore said: “The Best Western MICE solution went live in May this year. In these five months, working closely with Best Western, we were about to gather metrics for response time. This is why we do not yet have other metrics to share, given the recent launch.”

Questions remain whether business event RFPs can really be automated, with hotel chains boasting they have dedicated sales persons to look after each enquiry, and to service the client from when they make an RFP to the end of, or even long after, the event.

Business event bookings, unlike rooms, are not commoditised and Tariq also had no answer to what happens when there are special requests, only saying that Expedia will keep enhancing the technology based on feedback from clients.

As well, Meeting Market by Expedia currently is unable to search by destination. Therefore, planners must know a specific hotel group, and its various brands and properties in its portfolio, in order to go to its website and make a booking.

  • reporting from ITB Asia 2017

Chinese business travel budgets to get fatter

0

Chinese organisations are expecting expanded travel budgets in the coming year, but many continue to be concerned with budget management with client-facing travel given high priority compared to internal meetings, based on findings from CITS American Express Global Business Travel’s 2017 China Business Travel Survey.

Reflecting increasing business confidence, 31 per cent of Chinese companies expect travel budgets to rise over the next twelve months, compared to only 17 per cent last year. Meanwhile, the survey also shows that 40 per cent of Chinese organisations plan to expand travel budgets because of opportunities presented by the Belt and Road initiative.

Client-facing travel continues to be important

Yet, 20 per cent of larger companies surveyed state they are likely to replace close to half of all internal meetings with video or teleconferencing within the next year.

Client-facing travel, on the other hand, remains a priority. Ninety per cent report that increased client-facing travel would likely increase revenue; and 53 per cent believe an increase in client-related travel would improve overall revenue by 10-20 per cent. Developing new business relationships, and maintaining existing clients were also listed as the top two reasons for business travel.

“Our research indicates an intent to increase business travel budgets over the next year, (but) when we look deeper we find that the intention to increase spending also comes with some strategic reallocation of expenditure. This is particularly noticeable when considering the number of organisations that have reported plans to reduce spend on internal meetings. It is apparent that businesses continue to acknowledge the importance of client-facing travel,” observed Kevin Tan, vice president of CITS American Express Global Business Travel.

The report further suggested that organisational goals must be balanced with traveller concerns, as the survey revealed Chinese organisations currently view traveller comfort and wellbeing as being equally important to cost, while safety considerations are most important.

Inflexible travel policies (30 per cent) and complex reimbursement processes (23 per cent) were reported as the top two complaints for business travellers. Moreover, 30 per cent of companies reported travel policy compliance below 75 per cent.

“Companies that balance traveller concerns with appropriate cost saving measures are the most likely to see a significant financial benefit. The barometer’s findings indicate that the strictest cost-savings measures, such as an inflexible travel policy, are likely to result in false-savings due to lower policy compliance,” advised Tan.

Wyndham signs five upscale hotels in SE Asia

0

Wyndham Hotel Group is set for a major expansion of two of its upscale brands in South-east Asia, with five new signings in Indonesia and Vietnam expected to add 3,436 rooms to its portfolio.

“There is enormous potential in growing the upscale segment in South-east Asia which is a booming tourism hotspot thanks to the region’s rising affluence, improved infrastructure and increased flight connectivity,” commented Barry Robinson, president and managing director of Wyndham Hotel Group South East Asia and the Pacific Rim.

Wyndham Opi Hotel Palembang to open next year

The 259-room Wyndham Opi Hotel Palembang – Sumatra is scheduled to open in March 2018 in Palembang’s new OPI entertainment precinct. The city’s first five-star hotel from an international chain will offer accommodation from superior rooms to presidential suites, two restaurants, a lounge, an outdoor pool, a fitness centre and a spa. Conferencing facilities will be available across seven venues including a ballroom accommodating up to 2,200 people.

Another Indonesia property, the Wyndham Dreamland Resort Bali will open in December 2017. Offering 190 one-bedroom suites and private pool villas, the resort will also feature three F&B outlets, two swimming pools, one children’s pool as well as a spa and wellness centre complete with a yoga studio.

VIP lounge at Wyndham Tropicana Resort Nha Trang

In Vietnam, a Wyndham Grand and a Wyndham Hotel will open within a 800ha Cam Ranh Bay development comprising an entertainment zone, an upscale marina, a polo club, a theme park, luxury villas and other attractions.

The 423-room Wyndham Grand Cam Ranh, due to open in March 2018, is situated on an 18-hole golf course designed by Greg Norman. The links-inspired golf course features an elevated site of rolling sand dunes as well as a 6,000m2 club house, driving range, and golf beach club. Other facilities include restaurants and bars, swimming pools, spa and wellness facilities and a convention centre.

Scheduled for opening in 2019 is the 855-room Wyndham Cam Ranh, located on the oceanfront of Cam Ranh’s Long Beach and offering facilities such as a pool and pool bar, two restaurants and a bar, a spa and gymnasium as well as meeting rooms.

In the same year, Wyndham is expected to launch the US$200 million Wyndham Resort Tropicana Nha Trang mixed-use development, the largest hospitality development in the coastal city offering 1,709 keys. Located on a beachfront, the development will comprise two 50-storey towers with hotel rooms and condominium units ranging up to 250m2, along with a retail complex spanning six floors, a convention hall, a spa, a pool and a wellness centre.

Reviews

The Ritz-Carlton, Bangkok

The newly-opened Ritz-Carlton, Bangkok anchors the One Bangkok development with cosmopolitan elegance. Featuring the city's largest ballroom and a spectacular new penthouse suite, it delivers exceptional hardware and deeply authentic, soulful service for business and leisure travellers alike

Mama Shelter Zurich

Behind the imposing, Brutalist concrete that defines Zurich’s Oerlikon district lies a surprising secret. While its exterior honours the neighbourhood’s industrial roots, stepping inside Mama Shelter reveals a vibrant, neon-soaked world that is a far cry from its rigid shell

Hyatt Regency Kuala Lumpur at KL Midtown

A polished urban retreat designed for business travellers, Hyatt Regency Kuala Lumpur at KL Midtown combines thoughtful design, seamless service, and exceptional facilities.