Recent research by CWT has found that traveller-focused policies, taking into account the impact of trip-related stress, can help companies improve traveller well-being and raise productivity levels by up to 32 per cent.
The global stress survey, which drew participation from 6,000 business travellers from nine companies across the world, discovered three main categories of stress: lost time, surprises (an unforeseen event such as lost or delayed baggage) and routine breakers (inability to maintain daily habits).
Following on from this study, CWT has developed an algorithm-based tool, called the CWT Travel Stress Index (TSI), which measures the financial impact of lost productivity incurred through trip-related stress.
Using the TSI, CWT Solutions Group can now assess a company’s trip-related stress levels, benchmark it against industry norms and provide recommendations to help clients tackle the hidden costs of business travel while addressing their duty of care responsibilities. For example, the possible lost time for a company taking an average of 5,000 trips per year represents US$3.3 million; of this, US$1.1 million can be saved through improved traveller productivity.
Vincent Lebunetel, head of CWT Solutions Group, Europe, Middle East and Africa, said: “By identifying which stressors are causing the most pain for a particular segment of travellers, we can recommend specific solutions to enhance the traveller experience and improve productivity. It could be advising on connectivity solutions for each stage of a trip or recommending a specific carrier based on on-time or lost-luggage performances.”