All Nippon Airways (ANA) has extended its collaboration with Amadeus, where the Amadeus Altéa Passenger Service System (PSS) will continue to support all ANA international flights across reservation, inventory, ticketing, and departure control.
The collaboration will bring flexibility and personalisation capabilities to the airline, which will be implementing new digital, pricing and payment proficiencies to provide a seamless experience for its customers, such as faster check-in and the automated application of their preferences at every touchpoint during their journey.
All ANA domestic flights will also be migrating onto Altéa, including the domestic airlines currently hosted on ANA’s in-house PSS system. Amadeus’ technology will bring ANA and these airlines onto a single platform, enabling the airline to decommission its in-house PSS system by 2026.
The Altéa PSS will be the key touchpoint for ANA’s domestic and international flights operations. The airline will be able to optimise its existing and future operations, allowing ANA to achieve a higher level of customer experience management.
“This agreement is a step-change for us in our digital transformation journey to further improve our operational efficiency,” shared Sammy Aramaki, chief innovation officer, ANA.
“For the past 34 years, we have had separate passenger systems for international and domestic flights. We’ve already seen the benefits of Amadeus Altéa PSS with our international business, and we’re excited to bring our domestic flight operations onto the Amadeus system.”
Javier Laforgue, executive vice president, travel unit & managing director, Asia-Pacific, Amadeus, added: “We believe this agreement is a further step towards modern airline retailing and an example of the collaborative approach we at Amadeus take with our customers.”
