The 306-key Meliá Hanoi has recently renovated and revitalised several key areas of the hotel, including the meeting and function areas, top suites, and fitness spaces.
The Level Meeting Room, available exclusively for The Level guests, has completely new furnishings, along with more ergonomic chairs and artwork. The larger business events areas, including the Grand Ballroom and its dedicated pre-function area along with the Thang Long Ballroom, have new carpets, furniture, and a new interior design with a crisp white colour palette.
Melia Hanoi’s Grand Ballroom
The Function Room space, ideal for intimate meetings, now features an entirely new interior with nature-inspired panelling framing the space. Meliá Hanoi’s meeting facilities comprise two ballrooms, 10 function rooms and a total capacity to host up to 1,200 guests.
The top two keys, the 135m2 Grand Suite and 168m2 Presidential Suite were both re-imagined with more contemporary, regal furnishings, a fresh colour palette of soft greys, taupe, creams and gold, new state-of-the art entertainment systems, and floor-to-ceiling windows that make the most of the city views.
Elsewhere in the hotel, the open-air swimming pool has a new deck, while the fitness centre has been remodelled with new cardio equipment.
One of the most significant changes was also a complete overhaul of all the property’s gastronomic offerings and restaurant interiors.
In the lobby area, Garbo Bar draws inspiration from the golden era of 1950s Hollywood with its new gold and emerald green bar counter and selection of classic cocktails, tapas, and Meliá’s signature Spanish-inspired afternoon tea.
Mosaico, Meliá Hanoi’s all-day restaurant offers a breakfast buffet ranging from pastries baked in-house to a healthy juice bar, and new live cooking stations.
The former El Oriental Restaurant is set to emerge soon as Cham Restaurant serving sophisticated Cantonese dim sum and Asian noodle dishes in a hip, modern space. The new chef de cuisine, Lê Minh Thái, has 27 years of experience in dim sum and Cantonese cooking.
Finally, a new concept that marries a cocktail bar and luxury barbershop, The Ministry of Men (part of the House of Babaard group), also launched in the hotel in May.
The Thailand Convention and Exhibition Bureau (TCEB) secured 405 leads across three exhibition areas at the IT&CM Asia 2023 in Bangkok last month.
The Thailand Pavilion (40 exhibitors) generated 135 leads, a 43.6 per cent increase from 94 leads achieved last year. The Pattaya Pavilion (24 exhibitors) generated 150 leads, while Isan MICE Stand (10 exhibitors) generated 120 leads.
The leads from Thailand Pavilion – 133 for meetings and incentives (24,532 travellers) and two for conventions (2,200 travellers) – are valued at 1,764 million baht (US$48.5 million).
The leads from Pattaya Pavilion carry a potential yield of 30,000 travellers and 2,000 million baht of revenue.
Pattaya, the designated MICE City for Thailand’s Eastern Economic Corridor, also introduced an all-new incentive package for event planners and organisers called City Package. Co-created with TCEB, the package offers bidding support, assistance in securing endorsement by relevant government agencies, publicity and promotion, recommendation on venues certified by the Thailand MICE Venue Standards (TMVS) and suppliers, and volunteer and traffic management.
For Isan MICE Stand, buyers met 10 exhibitors from three key cities in Thailand’s north-eastern region – Udon Thani, Khon Kaen, and Nakhon Ratchasima. The potential yield is 24,000 travellers and 1,600 million baht of revenue.
The region shows promise, with Udon Thani set to host the International Horticultural Exposition 2026. Connectivity to Isan will also greatly improve when Thailand’s high-speed rail network connects Bangkok to Nakhon Ratchasima in 2026 (253km) and to Khon Kaen in 2029 (437km).
The 405 generated leads follow TCEB’s 23 conference bid win performance concluded at the end of the bureau’s 2023 financial year on September 30.
Patrik Ilstam has been named general manager of Anantara Koh Yao Yai Resort and Villas.
An experienced pre-opening hotelier with a background in operations, Ilstam has held various senior management roles in international five-star hotels in South-east Asia over the last 20 years. He most recently served as the general manager at Burasari Phuket Resort.
A Swedish national, he is also fluent in Danish, Norwegian, English and Thai.
Bangkok’s business events industry has restored its traction and built on its recovery momentum this year, and the city is well on its way to regaining previous levels of success obtained prior to the pandemic.
According to the Thailand Convention and Exhibition Bureau (TCEB), 1Q2023 saw Thailand saw the arrival of 7.9 million business events travellers, 183,618 of which were from overseas, generating 8.5 billion baht (US$240.2 million) for the industry. Buoyed by this, the Thai government has forecast a bumper 2023/2024, aiming for around 18.6 million business travellers, and a target of 109 billion baht for the sector.
Bangkok’s Wat Arun at sunset
International travellers may be flocking to Thailand, but domestic organisations are also loving Bangkok as a host destination for conferences, meetings and expos, observed Tim Russell, head of marketing communications at local DMC and tour company, Smiling Albino.
“With ongoing health concerns and increasing flight costs, we found that in the last couple of years, Thailand has hosted a lot more domestic MICE trips, as Thais who might normally travel abroad have been rediscovering the delights of their own country, and realising why foreign visitors love it so much.”
Confident in the attraction of Thailand and Bangkok to both locals and global visitors as an attractive business events destination, TCEB has put together a bold five-year plan to maximise footfall and bring in more than 160 million MICE travellers and generate 945 billion baht for the country.
Dubbed TCEB Go, the plan incorporates the Thailand MICE to Meet You 2023 campaign, which has already seen some vital updates to the country’s event infrastructure. These include dedicated MICE Lanes at Suvarnabhumi and Don Mueang airports, which processed 3,500 business events travellers between October 2022 and March 2023.
TCEB has also made an effort to recognise 52 organisations with the Thailand Sustainable Event Management Standard (TSEM). The certification enables event and travel planners to easily select experienced and knowledgeable local partners and suppliers who understand the importance of sustainability, while being able to provide cutting-edge audiovisual, lighting, data analysis, electronic ticketing, and reservations solutions.
Stefan Bruns, general manager Thailand, Diethelm Travel Group, has noticed that the popularity of the Thai capital has led to significant changes to existing infrastructure.
“The MICE business in Bangkok is seeing a notable surge, particularly for conferences and incentives. A prime example of this growth is the increasing prominence of Queen Sirikit National Convention Center (QSNCC) as a venue for both conferences and exhibitions.”
Located in the heart of Bangkok, after three years of remodelling inside and out, QSNCC’s refurbishment was completed at the end of 2022. Its top-down renovations mean the venue now provides more than 78,500m2 of event space across four conference rooms, eight exhibition halls, four conference halls, and four assembly spaces, alongside 50 meeting rooms and breakout areas.
Queen Sirikit National Convention Centre’s exterior
Since its official opening, QSNCC has held over 400 international and domestic events to date, with more slated to happen in the coming months.
“Previously, QSNCC mainly hosted domestic exhibitions and meetings, but (since the revamp), we have welcomed international tradeshows, global conferences, and entertainment events,” Sutichai Bunditvorapoom, executive vice president – marketing, sales and operations division from QSNCC told TTGmice.
He further shared that QSNCC’s portfolio has also changed slightly after its top-to-toe overhaul, where new clients include luxury brand launches such as Porsche and Lamborghini, as well as music concerts. Longstanding clients, such as the annual Book Expo Thailand – which registered around 160,000 in footfall during its October 2022 show – also continue to hold their events at QSNCC.
When asked to outline QSNCC’s strategy for the next five years, Sutichai shared: “Our profile will be clearer next year. This is because we are also trying to bring in new events in the innovation and technology space, as well as fintech. One notable win is Money 20/20, which announced (in April) that our venue will be hosting the 2024 edition.”
Moving forward, QSNCC will be focused on luring more business from Asia, as the “economy is strong, and corporates are willing to spend”. Further afield, the venue will continue to seek out business in France, Germany and the UK as well.
For Bruns, the centre’s accessibility is a highlight: “Its strategic location, in proximity to Sukhumvit hotels and the MRT station, makes it even more appealing for attendees favouring public transportation.”
QSNCC isn’t the only venue with a packed calendar, where events this year include the 62nd ICCA Congress 2023 (November 12-15) and Asian Pacific Digestive Week 2023 (December 6-9).
Other venues with major upcoming events include the World Allergy Congress 2023 (December 1-3) at Centara Grand & Bangkok Convention Centre at CentralWorld, while the Bangkok International Trade & Exhibition Centre (BITEC) will host Oil & Gas Thailand 2023 (October 18-20), Mobility Live Asia 2023 (November 1-2), and Thailand Friendly Design Expo 2023 (December 7-10). – Additional reporting by Rachel AJ Lee
Vice chairman of the National Committee of the Chinese People’s Political Consultative Conference and forum chairman of GTEF, Ho Hau Wah; and secretary-general of UNWTO, Zurab Pololikashvili, join other officials and leading partners in celebrating the 10th anniversary of GTEF
The 10th Global Tourism Economy Forum Macao 2023 (GTEF) achieved fruitful results after a series of innovative and inspiring high-quality exchanges and discussions.
During the three-day forum, a diverse range of activities took place, including keynote speeches, panel sessions, special interviews, engaging fireside chats, insightful case sharing and productive business matching sessions.
These sessions enriched the event and infused new ideas and momentum into the robust development of the global tourism economy, with the goal to benefit all stakeholders by harnessing new opportunities and enhancing their quality of life.
Successful delivery & impressive turnout The year 2023 commemorated the 10th anniversary of GTEF, and it concluded on a remarkable note.
With 2,300 participants on-site and an active engagement of over 2 million online participants across more than 38 countries/regions and 84 cities/provinces in China, this milestone edition has made a lasting impression.
Themed around Destination 2030: Unlocking the Power of Tourism for Business and Development, it gathered over 100 ministers of culture and tourism, industry leaders, decision-makers, scholars, and stakeholders from different tourism sectors.
In the context of the United Nations’ 2030 Agenda for Sustainable Development, participants were encouraged to think beyond tourism and explore opportunities for the recovery of the global tourism economy.
They also discussed about constructing a resilient, high-quality, and people-oriented environment for the tourism industry in the new normal through innovative and sustainable international cooperation.
The secretary-general of the World Tourism Organization (UNWTO), Zurab Pololikashvili, said in his opening speech: “The Global Tourism Economy Forum is set to be the premier platform for cooperation between governments and the private sector in the area of tourism for development. By creating the ‘Davos of Tourism’, we can shape the course of the sector’s future around the pillars of jobs, education, innovation and investments.”
Secretary-general of UNWTO, Zurab Pololikashvili, gives an opening address
Minister of Tourism of Italy, Daniela Garnero Santanchè, also delivered a speech on behalf of Italy as the partner country of GTEF, where she emphasised that tourism is crucial to spread the values of peace and friendship among people worldwide, as well as achieve sustainable development goals.
Vice chairman and secretary-general of GTEF, Pansy Ho, delivers a setting-the-scene keynote speech at the opening ceremony
During the opening ceremony, vice chairman and secretary-general of GTEF, Pansy Ho, also delivered a setting-the-scene keynote speech on “Charting a Visionary Path: Unlocking Tourism’s Potential at the Global Tourism Economy Forum”.
Besides, former vice minister of Foreign Trade and Economic Cooperation of China, former secretary-general of the Boao Forum for Asia and honorary chairman of GTEF, Long Yongtu, made a keynote speech on “China & the World Towards a New Vision”, followed by a keynote speech on “Collaboration for Prosperity and Development” by president and chief executive officer of the World Travel & Tourism Council and honorary chairman of GTEF, Julia Simpson.
Vice chairman of the National Committee of the Chinese People’s Political Consultative Conference and forum chairman of GTEF, Ho Hau Wah; and secretary-general of UNWTO, Zurab Pololikashvili, join other officials and leading partners in celebrating the 10th anniversary of GTEF
Injecting new ideas & momentum The GTEF is hosted by the Secretariat for Economy and Finance of the Macao SAR Government, in collaboration with the World Tourism Organization (UNWTO), co-organised by the China Chamber of Tourism and Macao Government Tourism Office, and coordinated by the Global Tourism Economy Research Centre (GTERC).
The GTEF’s supporting units include the Ministry of Culture and Tourism of the People’s Republic of China, the All-China Federation of Industry and Commerce (ACFIC), the Liaison Office of the Central People’s Government in the Macao SAR, the Office of the Commissioner of the Ministry of Foreign Affairs of the People’s Republic of China in the Macao SAR, World Travel & Tourism Council (WTTC), Pacific Asia Travel Association (PATA), World Tourism Cities Federation (WTCF), the European Travel Commission (ETC), The Association of Chinese Enterprises in Macao (MCEA), The World Tourism Alliance (WTA), and the International Mountain Tourism Alliance (IMTA).
Since its inception in 2012, the GTEF has successfully established itself as an influential high-level cooperation platform to promote sustainable development in the global tourism industry with a focus on China.
Pansy Ho, vice chairman and secretary-general of GTEF, concluded: “In the past decade, we have attracted tourism industry practitioners across the globe to this international forum originating in China. We will take it to the international stage in the next decade, bringing GTEF to other parts of the world, raising both the voice and influence of China’s tourism industry internationally. We will continue to provide an equal and inclusive platform for stakeholders worldwide and inspire the global tourism industry with innovative ideas.”
Island Shangri-La, Hong Kong has appointed Clifford Weiner as general manager of Island Shangri-La with immediate effect.
With over 13 years of experience with the Shangri-La Group, Weiner brings a wealth of knowledge and expertise to his new role, where he will oversee the daily operations of Island Shangri-La and continue to drive its strategic growth.
His most recent position was project director at Island Shangri-La, where he worked towards a repositioning and relaunch of the property as an urban oasis, with a renewed focus on the leisure and family markets.
Mark Oliver Schloesser joins GainingEdge on October 1, 2023, focusing on convention and exhibition centre projects.
Schloesser brings with him 25 years of experience in the industry, most recently with Deutsche Messe in Germany and Indonesia, and with Hannover in both Hong Kong and Shanghai, China.
Schloesser’s first project with GainingEdge is as the lead operations consultant during the development of the new China National Convention Center-Phase 2 in Beijing (CNCC2). CNCC2 which served as the Main Media Center for the Beijing 2022 Winter Olympics and Paralympics, is on track to begin its next role as China’s premier international convention and exhibition centre, and will open for business in Q42024.
China’s Macau and Hengqin, both located next to each other, have joined forces to put up a stronger front in their acquisition of international business events, with the launch of a new brand, MICE² Macao x Hengqin.
The brand emphasises the ease of creating multi-city corporate event itineraries that will capitalise on the exhibition advantages and tourism resources of the two destinations, especially against the backdrop of the Guangdong-Macao In-Depth Cooperation Zone in Hengqin.
Macao Trade and Investment Promotion Institute’s Vincent U leads the Macau and Hengqin collaboration to IT&CMA 2023
The zone is a collaborative initiative between Guangdong province and the Macau Special Administrative Region of China to foster close economic ties and promote cooperation between the two regions.
At their first joint international exhibition at the recent IT&CM Asia and CTW APAC 2023, Vincent U, president of Macao Trade and Investment Promotion Institute (IPIM) told TTGmice why it is a win-win for both Macau and Hengqin on the business events front. Not only can event attendees gain wider destination experiences across two destinations, exhibition organisers can also benefit from logistical flexibility.
U explained: “Some cross-border events may encounter exhibition arrangements that may not be feasible in Macau, but possible in Hengqin.”
For example, brand-new electronic equipment from Shenzhen can be easily shipped to Hengqin, but may face export restrictions in Macau.
For those seeking expanded business opportunities and new markets, Macau can be a convenient launchpad to enter China under the new initiative.
Access to more attractions in both Macau and Hengqin will also appeal to the younger generation of event attendees, who now play a more significant role in event decision-making.
U elaborated: “Preferences of the younger generation are different – they attached importance on experiences and also the ability to sharing them.”
U believes that the collaboration will provide fresh products and services that will translate into more experiential offerings collectively.
Response to the collaboration has been encouraging; to date, there are about nine events staged under the One Event, Two Places format, according to U.
The first such event held in both Macau and Hengqin is the China (Macao) High Quality Consumption Exhibition & Hengqin Global Bay Areas Forum last year. It welcomed more than 220 brands from 172 enterprises.
More than 600 exhibitors also came onboard for the Beyond Expo 2023 held at The Venetian Macao Convention and Exhibition Centre, in addition to a promotion summit hosted in Hengqin for 400 delegates.
Another delegation, which involved head honchos of business events associations from nine provinces in China, visited Macao International Environmental Co-operation Forum & Exhibition 2023 and attended a conference in Hengqin.
What is most exciting about Asia-Pacific’s meetings industry this year and going into the coming years? Everyone is back to face-to-face meetings, and it is clear how competitive meetings industry players have become in the race to get back on track.
There is now a stronger focus on more purposeful meetings. There is also a shift from the past where organisations and associations had bigger budgets and it was easier to gain travel approval.
The intense competition for attendees means meetings have to be a lot more relevant to associations and their members. Meeting planners have to act more deliberately, and place more thought on why and how delegates meet. This raises the bar for everyone.
The travel disruption and absence of meetings have emphasised to governments that meetings are essential for economic and social advancements. Has this resulted in more welcomed tones when ICCA communicates with Asia-Pacific country/city leaders on the value of the meetings industry?
Insight from ICCA’s advocacy work shows that there has been little change post-lockdown. Most big city governments are already aware of the economic – and societal – importance international association meetings create.
For example, if a city pays for its oncology doctors to attend an overseas meeting, they will only upskill a limited number of oncology professionals. But if a city facilitates an oncology conference, it will encourage many field researchers and professionals to interact with the local oncology community and related sectors. The knowledge transfer is wider and better. A conference will also raise the city’s profile in the field of oncology, medicine, bio-research, and more, leading to improvements in local oncology practices, benefiting citizens and reducing health burdens on the government.
All this from just one association meeting.
City governments are aware that the meetings industry is a facilitator for many other industries making trade and knowledge exchange possible.
ICCA is in a very strong position but we must keep talking about how our industry drives other industries. Destinations move at a different pace when it comes to promoting and supporting international association meetings, so our advocacy work will remain relevant for a long time to come.
Is ICCA also scaling up efforts to support the meetings industry and advocate higher quality meetings across the region as this industry gains stronger awareness?
In Asia-Pacific, we are taking a ‘think global, act local’ approach. We work very closely with individual destinations to understand their needs, allowing us to provide the right training and connections as well as recommendations to help close any gaps.
ICCA Business Intelligence, our world-famous database, has been tracking international association meetings on rotation since 1972. ICCA Business Intelligence captures more than 220,000 meetings, 20,000 regularly occurring meeting series, and 11,500 associations.
Detailed research provides destination managers and venue operators an intelligent opening to a sales pitch. If a conversation was to start with informed suggestions, based on the association’s meeting trends, content focus and objectives, you will be in a much stronger negotiation position.
Members in Asia-Pacific have been able to use ICCA Business Intelligence to identify international associations that have potential for this region, and to change their mind. The database has extensive tools for business development and marketing, so members can also use it to engage with national associations, explore different sub-meetings, spot potential sponsors, or even corporate events. We will soon have some very exciting news to share about Governmental Meetings, so watch this space!
ICCA’s role is to provide the platforms and tools to make our members more efficient in attracting more business.
There is a lot of excitement around the coming ICCA Congress in Bangkok. Why do you think meetings professionals are reacting this way?
The 62nd Congress will be very different! Everybody will be a first-timer, a newcomer, and an equal participant. It will be a fully inclusive event.
By all levels I mean a CEO can join and contribute their rich knowledge and industry observations, while young professionals will have an equal voice in sharing their outlook and their ideas.
The format allows attendees to build their own congress experience and participate in daily Sharing Hubs where they will co-create content in areas of special interest to them. ICCA had identified 10 topics over the past few months, and discussions at congress will launch collaborations for many years to come. The Sharing Hubs will be hosted by expert Topic Champions who will draw out the best and most interesting outcomes.
The congress is aptly themed, It Starts With Us.
All sessions will be very interactive, and speakers will come from a more diverse background. I am delighted to say we will have a lot more Asia-Pacific speakers.
There is great excitement at the prospect of our industry coming to Asia-Pacific. Visitors can see for themselves the rapid economic, technological and social developments that have been taking place here.
IMF’s Regional Economic Outlook report in May 2023 highlights the strength of Asia-Pacific – growth is forecasted to accelerate to 4.6 per cent this year from 3.8 per cent last year, and will contribute to 70 per cent of global growth this year.
Asia-Pacific is valuable for international associations, as a region for membership growth, knowledge exchange and business inroads for members. Coming here and interacting with people from across Asia-Pacific also helps those outside the region to better understand how to operate and thrive in such a culturally-diverse landscape.
What other events can ICCA Asia-Pacific members look forward to after the congress this November?
The congress will likely lead to some spin-off local events in various Asia-Pacific cities. Besides these, ICCA works very closely with the various Asian chapters in supporting their intended industry events and engagements by providing relevant and innovative content ideas.
We also continue to focus on creating events that champion youth development, something ICCA is passionately committed to.
IT&CMA has witnessed a spike in attendance from Polish buyers this year, who have interest in various Asian destinations and experiences.
Iwo Iwandzijski, business development manager of Polish DMC Orpheus Business & Luxury Travel, told TTGmice: “We are primarily seeking partners from Thailand, Cambodia, Vietnam, and the Philippines who can provide luxury accommodation and high-end sector services, as well as authentic local culinary experiences.”
Polish buys are keen in various Asian destinations presented at IT&CMA 2023
Adam Krzysztof Janik, director of Ster, a Polish DMC specialising in eco-agrotourism, said his focus was on “luxury, five-star, and culinary programmes” with a focus on quality service and locally-sourced ecological farm-to-table dining projects that feature organic products. His agency has a distinctive focus on business events, health tourism, and culinary and culture trails.
Rafal Baranski of Student Travel, one of Poland’s largest student offices, and a second-year attendee at IT&CMA, highlighted a growing demand for trips to Asia from Poland, noting the enthusiasm of Polish buyers – some of whom were at the show for the first time – to forge partnerships and seize opportunities at IT&CMA.
“People are really looking for trips to Asia from Poland, so we are here to see what we can do,” he said.
Zuzana Adamson, director of MICE Central & Eastern Europe (CEE) – a B2B media – also observes heightened interest from CEE countries, particularly Polish buyers, in Asian destinations. Adamson expressed optimism about the potential for increased flight connectivity between South-east Asia and Europe to bolster this burgeoning interest.
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