Asia/Singapore Sunday, 14th June 2026
Page 554

Meliá hires cluster DOSM for two Thailand properties

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Meliá Hotels International has named Christian Lueke as the cluster director of sales and marketing (DOSM) for its first two properties in Thailand.

In his new role, Lueke will oversee sales and marketing at Meliá Koh Samui, which opened in January this year; as well as Meliá Chiang Mai, slated to open early next year in the kingdom’s mountainous north.

A hospitality veteran with three decades of industry experience across Europe, Asia and Africa, the German has worked in Thailand for 14 years, most recently as Minor Hotels & Resorts’ regional director of sales for Southeast Asia.

Before that, he was the Bangkok-based cluster DOSM for Hyatt Hotels, overseeing Park Hyatt Siem Reap, Park Hyatt Maldives Hadahaa and Hyatt Regency Phuket.

His previous roles also include stints as the DOSM for Destination Properties; the cluster DOSM at Courtyard By Marriott responsible for resorts in Surin, Patong, Kamala and Hua Hin; as well as the group DOSM for the Onyx Hospitality Group, formerly Amari Hotels and Resorts.

Trio of promotions at Swire Hotels

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From left: Michael Faulkner; Mark Passmore; and Olivier Dumonceaux

Three members from Swire Hotels’ senior management team will be progressing into new roles.

Michael Faulkner, general manager of The Middle House since its opening in 2018, will be transitioning into head of sales & distribution at the Central Support Office based in Hong Kong this September.

From left: Michael Faulkner; Mark Passmore; and Olivier Dumonceaux

His new role will focus on developing a comprehensive distribution strategy for both The House Collective and EAST. Prior to his role at The Middle House, Faulkner was director of sales & marketing at The Opposite House and general manager at EAST Beijing.

Taking over from Faulkner as general manager of The Middle House is Mark Passmore, who was previously the general manager of The Opposite House in Beijing. He will now be responsible for leading The Middle House through the next phase of its evolution.

Passmore started his work with Swire Hotels in 2007 in Hong Kong before moving to become the general manager of The Temple House in 2013, where he oversaw the pre-opening and opening of the property. He was instrumental in steering The Opposite House through its renovation and repositioning.

As The Opposite House prepares for a relaunch, Olivier Dumonceaux will continue as hotel manager and assume responsibility of the property, overseeing all aspects of the House.

Dumonceaux joined Swire Hotels in 2016 as the director of restaurants & bars at The Temple House, where he led the pre-opening and opening of the property. In 2018, he relocated to Beijing to take over as hotel manager of The Opposite House, overseeing the renovation and opening of three new restaurants and bars as well as the multifunctional event space Commune.

Virtual IT&CM Asia, CTW APAC debut with new features

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The double-bill trade event, IT&CM Asia and CTW APAC, will maintain its presence this year amid ongoing travel restrictions with a virtual format that weaves in 24-hour access to the exhibition, flexible meetings and buyer showcases, among others.

The five-day event will be held from November 16 to 20, 2020.

Sponsorship packages are available for sellers, while qualified buyers get to access all content for free

Organiser TTG Asia Media has created 24/7 virtual and interactive exhibitions booths that buyers can access round the clock; flexible business meeting arrangements that allow for mutually requested scheduled slots and walk-ins; destination and corporate brand presentations and mini-roadshows; insights into buyers’ procurement motivations; daily themed knowledge sessions and networking activities.

Qualified buyers are welcomed with no registration fees and full event access as well as unique incentives upon completion of event sessions and missions.

Hong Kong secures multiple MICE event wins

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These events were secured amid Covid-19 challenges; Hong Kong skyline pictured

Hong Kong has recently been chosen as the host city for six future international MICE events, two of which are repeat events, while four will be heading to the destination for the first time.

In total, these business events are expected to bring in about 10,000 high-yield visitors, deliver economic contribution, and drive multi-sector development.

These events were secured amid Covid-19 challenges; Hong Kong skyline pictured

YK Pang, chairman of Hong Kong Tourism Board (HKTB), said in a press release it was “encouraging” to welcome major events to Hong Kong for the first time. They are the International Airline Transport Association (IATA) World Cargo Symposium 2022, Asia Sports Technology Conference 2021, Asia Crypto Week 2021, and the Congress of the Asian Society of Transplantation (CAST) 2023.

Phillip King, founder and chairman of Varcis Group, explained his decision why Hong Kong is chosen to host the first Asia Sports Technology Conference in the Greater China region.

“As the gateway to Mainland China and its burgeoning sports market, with a superb infrastructure, strong financial and investment credentials, excellent IP protection and common law, plus an excellent Innovation & Technology Hub with a thriving start-up ecosystem, Hong Kong is the ideal destination for hosting this first-ever sports tech conference in the Greater China region, as it also plays a pivotal role in the Greater Bay Area.”

The other two repeat events will be The Congress of Asian Society of Cardiovascular Imaging (ASCI) 2022 and Asia Funeral and Cemetery Expo & Conference (2021, 2023, 2025).

Kenny Lo, chief executive, Vertical Expo Services Company and organiser of Asia Funeral and Cemetery Expo & Conference 2021 said: “Since the first edition came to Hong Kong back in 2009, the show has gradually developed into the largest international expo and conference of its kind in the Asia Pacific region. We have every confidence that the city will bring our next three editions to even greater heights.”

Pang added that HKTB will continue to proactively engage international and domestic organisers to bid for hosting rights for major MICE events.

The HKTB has also prepared a series of recovery campaigns for the MICE industry and is closely monitoring the development of the pandemic in various source markets. The campaigns will be launched when the time is right.

Indonesia rolls out new MICE tradeshow to build industry confidence

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MoTCE's Rizki Handayani and Johanes Chang at the unveiling of ICTM 2020

Indonesia’s Ministry of Tourism and Creative Economy (MoTCE), in partnership with Biztrip Teknologi Multimedia Solusi and Global Mediacom, will be organising the Indonesia Corporate Travel and MICE (ICTM) 2020.

The B2B business events mart will take place face-to-face in five Indonesian cities between September and November this year.

MoTCE’s Rizki Handayani and ICTM’s Johanes Chang at the launch of ICTM 2020

ICTM 2020 will first be held in Jakarta on September 18 and 19, followed by Bali on October 1-3, Yogyakarta on October 15-17, and Malang (East Java) on November 5-7. It will then head back to Bali on November 19-21, and end in Bogor (West Java) on November 27-29.

Johanes Chang, founder and event director of ICTM 2020, revealed: “In every city, 30 corporate buyers will meet with 30 MICE providers. Apart from the buyer-meet-seller sessions, there will also be seller workshops, talk shows, a buyer exchange forum, gala dinner and post tours.”

Participants will be required to take swab tests before attending any of the events.

Speaking on the choice of cities, Johanes said they were business destinations which are ready to promote. Aside from stalwarts Bali and Jarkata, the ministry also incorporated new potentials such as Malang and Bogor.

Rizki Handayani, deputy of tourism products and events, MoTCE, said: “The event aims to motivate the business events industry in Indonesia to continue doing business amid the existing limitations.”

“The focus is to let corporate buyers get first-hand updates from sellers and answer all the questions they might have on the readiness of the suppliers and destinations to accommodate their needs in the new normal,” Johanes added.

Rizki hopes that the event will become a platform that will help develop the capacity and capability of all stakeholders through discussions and networking. She opined that this is necessary for the industry to get back on its feet so that the country will be ready to compete internationally when borders reopen.

As such, by jointly organising the event and fully hosting the buyers, the ministry hopes ICTM would be able to build confidence among companies to start their offline events again.

As close to reality it gets

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Hot idea
Consider inserting eye-catching animations or engaging presentations in your virtual event to prevent online fatigue


Brief
The Global Virtual • Reality Conference is an annual gathering of global industry leaders and experts in technology who discussed trends and industrial applications in relation to virtual reality (VR), augmented reality and artificial intelligence.

In light of international travel restrictions imposed due to the Covid-19 pandemic, the fifth edition was switched into a virtual format this year. This was the first time the conference had departed from its physical format.

Migu Video Technology thus entrusted Pico+ to develop a virtual exhibition solution, where the brief was to create an immersive and interactive experience for the audience.

Highlights
The two-day conference comprised a virtual launch event and an exhibition that showcased how VR has been used in the different industries, its innovative practical applications and state of development.

There was also a signing ceremony to cement collaboration efforts between Migu Video Technology and several other companies. All of the signees were invited to the virtual stage – and although they were scattered across the globe in reality – they simultaneously pressed interactive buttons to kickstart the signing.

Participants entered the exhibition either via VR headsets, or experienced the venues in panoramic ultra-high definition via mobile phone or television screens.

Cherry Ye, general manager, business operation of Pico+ China, said: “The virtual conference gathered more than 60 industry experts from 10 countries. Each guest was represented by an avatar and delivered keynote speeches and dialogues as though present in person.”

For example, the avatars could move freely in the virtual space, and could even give micro expressions and gestures. Audience members could also react by clapping, standing up, or waving their hands. Visitors to the exhibition were also guided by virtual brand ambassadors.

“We created solutions that were able to mimic the realism of a physical event as much as possible. To this end, we used avatars with micro-expressions and gestures, and provided virtual attendees with options to provide real-time feedback”, shared Ye.

Challenges
Ye shared that the team only had less than two weeks to develop the solutions, although she said it was not “unusual” at that juncture.

Although the virtual format allowed connections between attendees and speakers, one key challenge was to ensure the audience remained engaged and energised throughout the event.

“It is just as easy for them to leave as it is for them to join the virtual event,” noted Ye.

As such, the team aimed to minimise drop-off rate by injecting visual and audio, where announcements of collaboration programmes and product introductions were augmented with vivid animations to keep the audience attention.

Event The 5th Global Virtual • Reality Conference
Organiser Migu Video Technology
Dates May 17-18, 2020
Attendance 420,000 logins accumulated from the first day of the conference (May 17), until the end of May

Macau Fisherman’s Wharf completes renovation works

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MFWHall - Classroom Setup

The 5,260m2 Macau Fisherman’s Wharf (MFW) event space – dubbed the largest in the peninsula – now dons a new look, after its facilities have been upgraded and modernised.

This long-awaited makeover is the first in the venue’s 15-year long history, made challenging due to a busy event calendar. The original plan was to do a quick revamp in 1Q2020, but the pandemic brought with it a long downtime.

As a result, the centre’s exhibition space has now been scaled up by one-third, with the addition of five function rooms, several VIP rooms, and improvement in back-of-house areas. Apart from LED walls installed in three of the new pillarless halls, audio equipment, lighting and Wi-Fi services have also been improved.

CEO Chan Mei Yi said that the pandemic did not damper the spirits of MFW, where staff have been actively equipping themselves with new skills, and are ready to restart once the pandemic is over.

Recently in July, two exhibitions were held – a Mega Sale Carnival, and the Baby and Mommy Supplies Exhibition – both of which were the first few large-scale consumer exhibitions held after the outbreak.

Chan shared that although the number of exhibitors were far less than previous years with international exhibitors not being able to travel to Macau, public response was good, which resulted in more visiting public, and exhibitors reporting an increase in takings.

Next up is Macau’s largest exhibition, the Hong Kong Brands and Product Expo. Scheduled to proceed in November, it was postponed from April.

And as the pandemic has caused a disruption of large events, MFW has also started to target corporate parties as well as private events. The venue has also thrown in freebies such as free bottles of wine and longer free parking hours, to persuade guests to reschedule instead of cancelling.

Prior to the pandemic, MFW’s major source markets were Hong Kong and China, with some 90 per cent of their traffic driven by large-scale association- and school-related events.

The venue has fielded a number of enquires to date, and are optimistic that business will resume gradually from October onwards.

Moreover, there is some light at the end of the Covid-19 tunnel, as individual and group permits for tourists from 49 Mainland cities will resume at the end of September.

Egencia increases support for corporate travel managers

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Egencia Connect Community homepage

Egencia, the business travel management arm of Expedia Group, has unveiled Corporate Travel Management training programmes within its Expedia Group Academy, as well as an enhanced Egencia Connect Community.

The Corporate Travel Management training at Expedia Group Academy aims to help the travel manager community develop the business and leadership skills needed to thrive in the volatile environment organisations face today.

Egencia Connect Community homepage

The business courses share the fundamentals of business travel, from creating a travel programme strategy to maximising travel budget, while the leadership course shares practical knowledge on how to manage business travel while Covid-19 is still present.

Meanwhile, the enhanced Egencia Connect Community provides support to travel managers giving them access to programme guidance, peer-to-peer networking, topical discussions along with expert knowledge and global travel alerts. The Egencia Connect Community is available in English with dedicated discussion groups in both French and German.

The community has been around since 2017, but with the new advanced community, Egencia customers can now ask questions to Egencia directly, query the Egencia knowledge base, engage in topical discussions and join product pilot programmes. Guest travel managers are also welcome to engage in learning topics and will soon be able to access peer-to-peer networking and global travel alerts.

Mark Hollyhead, chief operating officer and senior vice president of customer Success, Egencia, said in a statement: “2020 has fundamentally changed the travel manager’s role and scope. While cost and the traveller experience are still essential to corporate travel programmes, business travel is now a more far-reaching challenge with new expectations that push the travel manager to prepare, plan, coordinate and constantly monitor progress.

“Partnering with the travel manager community and paving the way through this uncertain time is paramount.”

Groups360 expands into APAC with acquisition

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Groups360 has offices in Nashville, London and Singapore; a screenshot from Groups360.com

Groups360, a cloud-based technology solutions company in the meetings and events space, has acquired IDEM Hospitality and added its senior leadership based in Singapore to its ranks.

Steven Hopkinson will join Groups360 as senior vice president, EMEA & APAC sales, while Matthew Howden will become senior vice president, attendee management product development.

Groups360 has offices in Nashville, London and Singapore; a screenshot from Groups360.com

Formerly founders and joint CEOs of IDEM Hospitality, Hopkinson and Howden have a wealth of sales and entrepreneurship experience.

At IDEM, they created a platform to help hoteliers maximise revenue from their meetings, events and group business through increased interaction with attendees, while also strengthening the guest experience. The result was increased direct bookings, F&B revenue and loyalty programme memberships.

“I’m thrilled to join forces with Groups360 and offer a unique housing solution to the thousands of hotels and major brands in the GroupSync platform,” said Hopkinson. “Automation of essential functions will be a crucial component to the recovery of the hospitality industry.”

“Our unique attendee management solution is a perfect fit with GroupSync. We make managing attendee booking simple and easy for attendees and hotel suppliers. We minimise time required to book and maximize upsell opportunities for suppliers,” said Howden.

Kemp Gallineau, CEO of Groups360, added that this is “the first investment in a long-term commitment to the region”.

Whip up a storm with 3 Embers

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Fine and Dine PW

Traditionally a catering company, 3 Embers has expanded its portfolio and now offers a Fun and Dine programme, aimed at aiding corporates in engaging internal and external stakeholders.

Cost for the teambuilding session ranges from S$120 (US$87) to S$150, inclusive of the meal prep kit. The meal kits will be delivered one day before the event, along with a digital kit comprising login details, preparation list and programme outline.

The recommended group size is a minimum of 20 pax, up to a maximum of 50 pax. The whole exercise will take 60 to 80 minutes over Zoom, or any preferred online platform the company is using.

The Singapore-based company also works closely with the client to communicate a message or objective that they would like to bring across.

For instance, when 3 Embers conducted the session for an insurance client, the management wanted to encourage and spur on their advisers to work towards achieving their year-end targets. Hence, the message communicated during the session was despite many of them not being frequent cooks, they still managed to whip up a tasty three-course meal with the guidance of a chef. In that similar spirit, when they step out of their comfort zone and do things differently in their jobs (in this pandemic), they will still be able to excel.

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Mama Shelter Zurich

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