Asia/Singapore Sunday, 14th June 2026
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Aventri’s new partnerships help ensure meeting continuity during outbreak

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Aventri secures three partnerships geared towards offering virtual events

Event management software company Aventri has partnered with three companies – Digitell, Evia and Intrado Digital Media – to provide more virtual meeting and digital solutions to organisations impacted by Covid-19.

The goal of these partnerships is to provide the market with multiple solutions to continue to connect over shared interests, content and events, no matter where in the world their attendees they may be.

Aventri secures three partnerships geared towards offering virtual events

Digitell is a digital multimedia development company specialising in assisting organisations on how to leverage their educational content online, for instance, bringing a conference online through live streams or webinars.

Evia meanwhile, offers complete digital event and media distribution solutions to companies of all sizes. Its latest product, the Evia Player, is an intelligent cloud-based video player that uses machine learning and artificial intelligence to make content more accessible.

Lastly, Intrado Digital Media is a cloud-based, global technology partner, with a host of solutions to connect people and organisations.

“We know nothing beats the value of face-to-face meetings,” Jim Sharpe, CEO, Aventri, said in a statement. “Amid concerns of coronavirus, it’s important to realise that for thousands of live events across the globe, the show will go on.”

“Meetings and events are a strong, resilient, US$565-billion/year industry. Our thoughts go out to the families and all affected by this health emergency, but this shall pass. In the meantime, organisers don’t need to cancel meetings and conferences. Our new partnerships help them transition easily to engaging, revenue-producing virtual events.”

AIPC and UFI release good practices guide to Covid-19

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AIPC, the International Association of Convention Centres, and UFI, the Global Association of the Exhibition Industry, have released a guide to good practices for venues in the management of health and operational challenges specifically relating to the current Covid-19 outbreak.

The 27-page document incorporates both strategic and practical guidance in the form of advice, suggestions, examples and tips focusing in particular on new, updated and modified information as opposed to simply pre-existing, standard health and safety controls and crisis management plans. The text also includes ‘live’ document links to allow additional information to be accessed directly, as well as lists of additional key industry and health authority resources that may enhance planning and tactics.

This Guide was created to emphasise the importance of cooperative action in the face of such an issue

“While no single resource will be able to capture the full range of information available on such a broad and constantly evolving issue, this Guide offers a framework for response to make it as relevant as possible to the needs of managers,” said UFI president Mary Larkin.

“As the COVID-19 situation and corresponding impacts evolve, the amount of relevant, practical information and experiences will continue to grow and we will reflect this in future updates”.

The Guide is available for download by AIPC and UFI members on their respective web sites. It will also be made available to all members of the industry.

CWT adds web-based bookings to myCWT platform

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A screenshot of the myCWT app from the website

CWT has introduced web-based flight and hotel booking capabilities to its global travel management platform, myCWT.

This means that travelling employees can now book flights and hotels through any of CWT’s servicing and booking channels, including web, mobile, email, telephone and messaging for their corporate travel. This is in addition to using their company’s chosen online booking provider.

A screenshot of the myCWT app from the website

Offered to 25 countries and 13 languages as a start, the extension will be rolled out in phases through 2020 for clients in these countries. It is set to give corporate travellers the convenience of one-stop booking for both flights and hotels across more channels.

According to Niklas Andreen, chief traveller experience officer, CWT, the increased convenience led to a marked rise in policy-compliant hotel bookings during the beta testing of the extension. During the pilot phase, the percentage of digital transactions made using myCWT app and web channels jumped to double digits.

In the future, CWT intends to roll out more functions to complement the extension of the service, such as the ability to cancel flights via the web and mobile app.

ICCA moves second APAC summit to Yokohama later in the year

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Yokohama will host ICCA's second conference later this year

The ICCA Asia Pacific Chapter 2020 summit has been postponed in light of the Covid-19 pandemic.

Initially scheduled to take place from July 23-24 this year in Xiamen, China, the event has now been postponed to December, and will be held in Yokohama, Japan.

Yokohama will host ICCA’s second conference later this year

In recognition of Xiamen’s support, ICCA will host the third edition in Xiamen come November 2021.

Specific dates will be announced once the situation settles.

Covid-19 snuffs out lights on Vivid Sydney 2020

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A previous edition of Vivid Sydney

This year’s 11th edition of Vivid Sydney, the city’s annual light, music and ideas festival, has been cancelled, following recommendations by the federal government and health authorities to limit non-essential organised gatherings to under 500 people.

The event, which was originally slated to run from May 22 to June 13, 2020, at various locations around Greater Sydney, will not proceed at any of its planned locations.

A previous edition of Vivid Sydney

Destination NSW, the NSW Government’s tourism and major events agency, said in a statement: “While the cancellation of the event is disappointing and another major setback for the tourism industry, it is the right thing to do to control the spread of infection and keep people safe.”

A spokesperson for Destination NSW added: “Vivid Sydney is a bright star of Sydney’s event calendar so the decision to cancel was not taken lightly. As the event owner, we must follow the advice of health officials to ensure the health and safety of our citizens and everyone involved with Vivid Sydney.”

In 2019, Vivid Sydney attracted a record 2.4 million attendees, and generated A$172 million (US$106 million) for the NSW economy.

Destination NSW has assured that the event would return in 2021.

This is how we do it

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In many national and regional conferences in Asia, meeting organisers have recognised that attendees are demanding more interaction and engagement.

As such, this is changing the way conferences are executed, with many incorporating a meeting design that focuses on audience engagement, and sporting clear meeting objectives and desired outcomes.

Dee Dee Quah, director, Medical Conference Partners, explained: “The demographics of the audience are changing as young people enter the workforce and attend conferences. To engage with the younger audience, speakers have had to adapt and change their presentation style. Many organisers are moving away from having conferences wholly made up of traditional one-way lectures with limited time for Q&A at the end.”

Quah further explained that “activity-based learning such as workshops and masterclasses have become very popular”, as the audience – regardless of age – are more interested in learning from experiences as opposed to textbook reading. Another popular format is the inclusion of case studies in programmes.

“Speakers are also incorporating event technology apps such as Slido into the presentation to engage the audience during their presentation, and get live feedback,” revealed Quah.

Mona Abdul Manap, founder and CEO of Place Borneo and Place Business Events, concurred that event apps have become increasingly popular over the last few years.

She elaborated: “It is especially effective in multigenerational conferences, especially in Asia. Young people are usually fearful of asking the speaker or panellists questions using a microphone when there are more experienced audience members present. With Slido and other event apps, questions can be posed anonymously.”

Jay Ishak, event specialist, trainer and consultant at 6E-Events – a PCO-based in Kuala Lumpur that manages national and regional conferences – shared that her company places great emphasis on the delivery of content as that is the essence of any conference.

“We always advise our clients not to have any session beyond 30 minutes, unless the speakers and their topics are very interesting or in-demand. We are one of few PCOs who will run through speaker presentations prior to the event to make sure it is not off topic, and that it can be delivered within the allocated time,” Jay shared.

She added that 6E-Events will also run through the delivery styles with speakers, and advise them on various issues like how not to stereotype, projecting enthusiasm, and engaging the audience better with eye contact.

On how receptive her speakers have been to her suggestions, Jay related: “We have found that even experienced speakers are willing to adopt our suggestions and try something new which they had never done before. Ultimately, it is about ensuring that the audience benefits.”

Meanwhile for Mona, she finds it a challenge sometimes, when it comes to convincing clients to use a format that is more inclusive than a lecture, such as a fireside chat or fishbowl forum.

“But once we are able to convince them and the conference turns out to be a success, they are more receptive to try new meeting concepts we propose at future events,” she said.

Aside from meeting formats, Jay’s clients also look for ideas on how to help their audience make the most out of the networking opportunities.

“At any conference, there are experienced delegates in their areas of expertise, less experienced ones, newbies and perhaps even students in a particular field. Many young ambitious delegates want to build their networks, but not all may feel comfortable approaching someone whom they regard as a key opinion leader in their field of expertise or senior individuals. This is a cultural thing, especially in Asia.”

To get over this hurdle, Jay incorporates ice breakers and friendly contests early on in the programme or during networking sessions.

Roy Sheppard, specialist conference moderator, concluded: “Good conferences are those where the speakers and organisers know how to manage the interest, energy and engagement of everyone in the audience. Adult learning is most effective when there are elements of fun as part of the meeting design and this helps to engage the audience, which in turn increases the likelihood that they learn new things.”

New country manager for Scoot Australia

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Scoot has promoted Kirsty Lucas to country manager Australia, sales and partnerships, after almost two years with the airline.

Her new designation will involve growing Scoot’s Australian market through strategic partnerships, including trade opportunities. She takes over from former Scoot general manager, Jared Simcox.

With over a decade of travel and tourism industry experience, Lucas was most recently regional manager, Australia at TravMedia and has previously held positions in a variety of tourism-based businesses.

Singapore widens border restrictions, ceases port calls for cruises in Covid-19 fight

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Passengers arriving at Changi Airport's Terminal 1

Singapore has implemented a range of sweeping measures, including wider border restrictions, social distancing measures, and ceasing port calls for all cruise vessels to curb the spread of the Covid-19, after it was declared a pandemic by the World Health Organisation on Wednesday.

The measures include additional travel advisories to Singaporeans against non-essential travel to countries hard hit by the coronavirus.

Passengers arriving at Changi Airport’s Terminal 1

From 23.59 on Sunday (March 15), all visitors who have been to Italy, France, Spain and Germany within the last 14 days will be banned from setting foot in the country, according to a Ministry of Health (MOH) statement released today.

As well, from 23.59 on Sunday, Singaporeans and permanent residents who have been to Italy, France, Spain and Germany within the last 14 days will be issued a stay-home notice (SHN), which means they will be required to stay home at all times for 14 days upon return to Singapore.

The notice will also apply to long-term pass holders with recent travel history to these countries within the last 14 days.

Furthermore, travellers showing any signs of fever or respiratory symptoms at the checkpoints will need to serve a 14-day SHN, even if their swab test results for Covid-19 were negative.

Singapore will also cease port calls for all cruise vessels with immediate effect.

As well, all ticketed events with 250 participants or more are to be cancelled or postponed, including cultural, entertainment and sporting events, in line with the government’s social distancing measures.

For events that have already been committed to, like in the case that tickets have been sold, organisers must adhere to precautionary measures set by MOH before they can proceed.

Participants could be seated at least one metre apart from one another, and reduce contact with others such as by not shaking hands, said MOH in the release.

Employers are also advised to put in place measures to reduce close contact, such as implementing telecommuting and video-conferencing, staggering work hours, and allowing employees to commute at off-peak hours. Seating in meeting rooms and work stations could also be spaced apart.

For public venues, measures to reduce close contact by patrons or customers could include setting seats at least a metre apart at dining venues. Entertainment venues and tourist attractions, including casinos, cinemas, theme parks, museums, and galleries, could limit the number of visitors at any one time, and increase spacing among visitors.

In addition, sports centres with indoor facilities, such as gyms and private academies, could limit the number of patrons, introduce physical separation measures, increase the frequency of cleaning, as well as issue advisories to reduce unnecessary contact, and practice public hygiene.

The measures were announced by minister for health Gan Kim Yong and minister for national development Lawrence Wong, who chair the multi-ministry task force on tackling the virus.

Gan said that the island country is increasingly seeing more imported cases, and warned that more are expected with the surge in cases globally, highlighting the importance of border control restrictions.

He added: “But even as we continue to tighten, we know it is not possible to close borders, we need to ensure measures are sustainable in the long term, and that life can go on.”

Kaydee George to manage Wyndham’s Fiji flagship property

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Kaydee George has been appointed general manager to Wyndham’s flagship property in Fiji, Club Wyndham Denarau Island.

Prior to this move, she was area general manager Gold Coast, based at Wyndham Surfers Paradise.

George first joined Wyndham in 2012 as a conference and events manager in Dunsborough, Western Australia, before being promoted to various resort management roles in Australia and New Zealand.

She is also part of the Queensland Government’s Young Tourism Leaders programme, which provides influential and inspiring role models to encourage young people to consider a career in the tourism industry.

More work needed for Indonesia to become one of APAC’s top MICE destinations: experts

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Indonesia has the opportunity to rise and become one of Asia-Pacific’s top business events destinations, but stakeholders have a lot of catching up to do, said speakers at the inaugural ICCA Indonesia Forum in Jakarta.

One reason for this is because association meetings have drifted away from Europe to Asia-Pacific and are chances that Indonesia can capitalise on. In addition, Indonesia has several industry-leading sectors that international business events are interested in.

Raty Ning, chairman of ICCA Indonesia Committee, said: “(The fact that) more international events are held in Asia-Pacific, while at home, (the government) is now giving more focus to business events sector, is good momentum for Indonesia, which still sits below Malaysia, Thailand and Singapore, in attracting association events.”

Jason Yeh, ICCA’s vice president and chair of Asia-Pacific chapter, added: “The government is in the industrial revolution. With Indonesia 4.0, there is a focus on factory and technology…. (which is where the opportunities for attracting events lie).”

Yeh pointed to leading sectors in Indonesia such as F&B, coffee production, textile and apparel had related international events the country could tap into. “In the automotive industry, for example, there is the International Conference on Automation and Electrical Engineering,” Yeh pointed out.

However, there are challenges the country’s business meetings industry has to overcome.

Aman Pulungan, president of Asia Pacific Pediatric Association and president of the Indonesian Pediatric Society, elaborated: “There are many health societies and associations here. The opportunity is there and the market is big, but it is tricky to host an event in Indonesia. For example, Jakarta was flooded on my way (to this event), and it took me two hours to get here.”

This is as he shared in his address that there were numerous meetings, conferences and symposiums within the pediatric society. In Indonesia alone, there were 26 chapters with an event taking place almost every week, where participants ranged from hundreds to 4,000 when there is a national congress.

Other issues that Aman pointed out were the difficult in obtaining safety guarantees, or assurance from local governments.

For example, two years ago when his association was planning to host a conference in Bali, an earthquake struck Lombok. “We could not get any safety guarantees from anyone to help us decide whether we should continue or postpone. I had to go to Lombok myself to assess the situation, report back, and convince participants the event could carry on.”

“Guarantee and assurance from the government are important as cancelling an event costs (host and organiser) a lot of money,” he noted.

Other issues Aman pointed out include the need for convention centres in appointed business centres

Connectivity is also an issue. Aman elaborated: “I am not just talking about international direct access. Even people in Kalimantan don’t have direct access between cities on the island. Participants from (Balikpapan in East Kalimantan, for example) have to fly to Jakarta to connect to a flight to Banjarmasin in South Kalimantan. This doesn’t make sense!”

He encouraged stakeholders to share all this with the local government, so that it can be “acted upon” and the business will not be wasted.

Meanwhile, Noor Ahmad Hamid, ICCA’s regional director, touched on the importance of being able for the private sector to collaborate with the government, and “speak the same language” so that the goals. are aligned.

He shared: “You cannot do things without government support. If you are bringing 4,000 to 5,000 delegates you have to take them through the immigration counter. Who owns it? The government, so there needs to be collaboration. “

For instance, Noor pointed out the chief minister in Sarawak fully supports business events, hence the convention bureau is funded by the government, while the chief minister ensures that all ministries support the bureau, and understand that business events are not part of the tourism sector.

“Business events are part of the knowledge economy. Every time the bureau goes out for a bid, the respective ministry will give their full support, making it easier for the bureau to bid,” said Noor.

Noor also pointed to using data to help with the bidding process. For example, Japan has many city convention bureaus and to compete internationally, they make use of data to differentiate themselves.

“Kobe, being the K supercomputer city – the fastest computer after China and the US – will bid for events relevant to their city. When talking about snow, (bids) will go to Sapporo, while (education-related subjects) are (channelled) to Sendai as it has the universities with the highest population of international students,” he elaborated

He also suggested that Indonesia create a strategy to develop second- and third-tier cities.

“Not all associations have the funding to go to big cities. Going to the second-, or third-tier cities will also bring benefit. A conference with 400 delegates is small for Jakarta but to Batam and Palembang, you have the whole town for yourselves. That’s the dynamic of an international conference,” he said.

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