CWT hires Dirk Van Leeuwen to oversee traveller experience

CWT, the B2B4E travel management platform, has appointed Dirk Van Leeuwen as head of global operations for CWT’s Traveler Experience function.

Van Leeuwen will be based in Paris, where he will ensure travellers have a consistent experience when interacting with CWT’s counsellors anywhere in the world. He has also been made responsible for the roll-out of key Travel Experience initiatives across CWT’s contact centres, including messaging.

Prior to this role, the Dutch national was a leader at Woonoz, an innovative e-learning company. Before that, he spent 12 years in contact centers leading global customer experience teams.

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