Asia/Singapore Monday, 15th June 2026
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Singapore Expo and Max Atria rolls out a refreshed suite of offerings

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FleX modular spaces

Singapore Expo and Max Atria, operated by SingEx Venues, unveiled a refreshed brand, as well as a host of new facilities and services, during the Expo 2.0 Launch Festival last Thursday.

Themed Your Community EXPOrience, the event was attended by some 1,000 guests from the MICE sector. New offerings include FleX, a modular breakout room solution; ApeX, a plug-and-play high-tech plenary hall; and Xpert, an in-house event planning service.

FleX is a collection of sustainable and acoustically treated ‘building block’ spaces that can adopt different themes, and be configured with different layouts to suit a customer’s requirements. FleX is designed to accommodate the growth of hybrid events where versatile meeting and conference spaces and break-out and entertainment areas are required alongside exhibitions.

Complementing the modular meeting village is ApeX, a plug-and-play high-tech plenary hall that integrates experiential and digital components. Featuring telescopic seating and a stage with a 54m by 5m configurable screen suitable for opening events and major presentations, ApeX can be utilised concurrently with FleX, other halls at the venue, or the 32 meeting rooms should organisers wish to hold conferences and conventions alongside exhibitions and break-out meetings.

Meanwhile, through Xpert, new customers to the events space will be able to access to a team of experienced planners. Some recent events that took advantage of the Xpert service include the Singapore Health & Biomedical Congress 2019, ESTRO meets Asia 2019, public events for former US president Barack Obama and former first lady of the US Michelle Obama, and the upcoming Alzheimer’s Disease International Conference 2020.

As part of Xpert, exhibitors will also have access to a new online portal, the Exhibitor Service Centre, which allows them to conveniently book a range of services online, from booth set-ups to F&B and technology services.

The venue’s F&B offerings have also been given an upgrade. New elements comprise the Kinetic Kitchen, the central production kitchen with research and development (R&D) capabilities; K2, a private dining room where VVIPs and special guests can partake in bespoke meals; and one77°, a bistro café showcasing fusion Singaporean cuisine. F&B Colony, an urban food hall showcasing some of Singapore’s ‘hawkerpreneurs’ and F&B concepts, is also set to open later this year.

Singapore Expo and Max Atria has also made a commitment to source ingredients from local farms and suppliers, as well as employ a farm-to-table approach to its food. Some of the sustainable ingredients sourced from local suppliers include homegrown barramundi farmed in the waters of Singapore’s south coast from Kühlbarra; locally-produced soft-shell crab from Crab Lovers Farm; and vegetables from Veggie Life, grown at Singapore’s first indoor vegetable farm.

This entire refresh comes on the back of SingEx Venues’ successful tender bid in November 2018 to continue operating Singapore’s largest MICE venue for up to 10 years.

Aloysius Arlando, CEO of SingEx Holdings, said in a statement: “We are tremendously excited to introduce these new offerings as we believe that they are imperative to us creating multi-sensorial experiences for future communities and bringing Singapore Expo and Max Atria to new heights. This refreshed version of the venue is going to profile Singapore as a true leading, progressive MICE destination.”

ICCA Asia Pacific Chapter Summit goes to Xiamen

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Xiamen will be hosting the next ICCA AP Summit; Xiamen Shimao towers dominate the city landscape

The second edition of ICCA Asia Pacific Summit 2020 will be held in Xiamen, China, on July 23 and 24 this year, said the association in a press release yesterday.

The event will see ICCA Asia Pacific Chapter – the largest chapter in ICCA’s global membership with nearly 300 members – enabling Xiamen to showcase its local expertise to international attendees to encourage collaboration, innovation and business exchange. In turn, Asia-Pacific delegates will be provided with opportunities to advance their knowledge from networking and exchanging views from their industry peers.

Xiamen will be hosting the next ICCA AP Summit; Xiamen Shimao towers dominate the city landscape

As one of China’s four special economic zones opened in 1980, Xiamen has long been an important hub city open to foreign trade. She is the host city of the ninth BRICS Summit and many other international events.

Jeoven Wong, director general of Xiamen Municipal Bureau of Convention & Exhibition Affairs, said in a statement: “I am delighted that ICCA Asia Pacific has chosen Xiamen as the host city for the next Annual Summit so that we can showcase Xiamen – a garden city which is one of China’s top ten cities suitable for human inhabitation featuring her high development in culture, education, economic prosperity and picturesque scenery.”

The ICCA Asia Pacific Chapter Summit was started in 2019 with its inaugural edition held in Penang, Malaysia.

UFI releases second edition of sustainability initiatives

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UFI We hope that this resource – a first of its kind – will inspire many companies to launch and report projects under the United Nations framework scheme

UFI – the Global Association of the Exhibition Industry – has updated its database of initiatives and projects from the exhibition industry that support the Sustainable Development Goals of the United Nations (UNSDGs).

This resource showcases work done by organisers, venues, and service providers. It was initiated by the UFI Working Group on Sustainability and put together in collaboration with Greenview. The whole concept was also shared for use by the Joint Meetings Industry Council, to expand the compilation to other segments of the event industry.

UFI hopes that this resource – a first of its kind – will inspire many companies to launch and report projects under the United Nations framework scheme

The full report is available here, and is where details of the 25 submissions can be found. These submissions cover the following 14 countries – Australia, Brazil, Canada, China, France, Germany, India, Mexico, Singapore, South Africa, Sweden, the Netherlands, the UK and US.

Each contribution falls in one of the three following categories:

  • Type I: Exhibition Theme: How the theme of the exhibition contributes to the SDGs
  • Type II: Exhibition Operation: How the operator of the exhibition contributes to the SDGs
  • Type III: Company’s Operations: How a company’s operations contribute to the SDGs.

In this collection of 25 case studies, five leading areas of best practices for the exhibition industry were identified:

  • Spreading awareness about SDGs and advancing sustainable industries
  • Taking consumption seriously and prioritising local suppliers
  • Combating waste with collaborative efforts
  • Putting it down in ink – stipulating environmental terms in contracts
  • Unveiling the secret to affordable and clean energy

Sixty-eight per cent of submissions cited a contribution to SDG 12 on Responsible Consumption and Production. Actions taken include purchasing from local suppliers where possible, reducing the usage of single-use plastic, reducing food wastage through composting or redistribution.

“Making our industry more sustainable in all aspects of the word is vital not only for our future but is also a moral obligation to the survival of our planet. The United Nations’ Sustainable Development Goals provide a framework where all businesses can show their respective contributions, and UFI is very happy to position the exhibition industry in this exercise,” said UFI president Mary Larkin in a statement.

In addition, the UFI 9th Forum on Sustainability, a special UFI event, will be held in Paris, France, on May 13-15, 2020, and it will include discussions with experts on UNSDGs.

CWT rolls out open API-based global travel management platform for China

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A screenshot from the homepage

CWT has launched its flagship platform, myCWT, in China, making it the first global travel management provider to deploy an omni-channel, open API-based platform that has been tailored for the China market.

Currently, CWT is piloting myCWT with a few clients in China. A full roll-out will commence in 2Q2020, progressively replacing CWT Online, the current online booking tool and mobile app used by CWT’s customers in China since 2012.

A screenshot from the homepage of myCWT

Highlights of myCWT in China include:

A truly omni-channel experience
In China, travellers and travel arrangers will be able to connect with CWT through multiple channels, including an H5 website, a mobile app, messaging (i.e. live chat), email and phone calls. They can initiate a booking through one touchpoint, and then pick up where they left off on another.

They can also manage all aspects of their trip – from re-booking or making changes to cancellations and refunds, online check-in, seat selection for trains and flights, hotel room preferences and visa consultation services – or reach out for support, through any channel.

Special focus has also been placed on creating an industry-leading digital experience, as a significant and growing percentage of bookings by CWT’s customers in China are made using online and mobile channels.

More choices for travellers
The platform will offer extensive domestic and international travel content including flights, rail, hotels and ground transportation. In addition to using global distribution systems (GDSs) like TravelSky, it will incorporate content from other sources such as aggregators by using API connections, giving travellers far more choices than was previously possible.

For example, travellers will be able to book low-cost carriers (LCCs), ride-hailing services such as Didi, and even amenities like security fast-tracking and lounge access in airports and train stations.

They will also have more than 800,000 business-appropriate accommodation options in 73,000 locations around the world, including 100,000 properties in China, via RoomIt, CWT’s hotel distribution division.

A simplified booking process, from search to approvals and payments
The rapid expansion of China’s high-speed rail network is making it an attractive option for business travellers. myCWT will allow travellers to compare flight and rail options for domestic journeys in a single view, including the cost and travel time, to make more informed decisions.

Travel approvals, a common requirement by companies in China, can be requested via email, SMS, the mobile app or through API integration with companies’ own internal approval systems.

Multiple payment methods will be supported including WeChat Pay and AliPay, the two third-party payment providers which account for over 90 per cent of mobile payments in the market, as well as credit cards and UATP lodge cards.

Integration with companies’ internal systems
Using API connections, myCWT can be integrated with organizations’ own internal management systems including expense and approvals, office automation, business process management, HR and finance, and intranet, for greater efficiency and automatic synchronization.

“The myCWT platform in China has been purpose-built for this market, keeping in mind the priorities and expectations of our customers and their employees,” said Albert Zhong, general manager, China, CWT.

Photo of the day: SACEOS gifts itself a new logo for 40th birthday

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Past presidents of SACEOS were honoured at the ceremony, each receiving an award from current president Aloysius Arlando (sixth from left) and senior minister of State for trade and industry and education, Chee Hong Tat (sixth from right)

​The ​Singapore Association of Convention and Exhibition Organisers and Suppliers (SACEOS) celebrated its 40th-anniversary at Singapore EXPO & MAX Atria last Thursday, and unveiled a new logo to represent the growth and transformation of the association.

The new logo comprises of the SACEOS signature globe icon, now transformed into five global rings, each representing MICEE (Meetings, Incentives, Conventions, Exhibitions and Events).

Past presidents of SACEOS were honoured at the ceremony, each receiving an award from current president Aloysius Arlando (sixth from left) and senior minister of State for trade and industry and education, Chee Hong Tat (sixth from right)

Aloysius Arlando, president of SACEOS, explained that the rings are “progressively refined into a circle/globe, symbolising SACEOS’ transformation over the past 40 years, adapting and continually changing. The little red dot (in the logo) pays homage to our objective of making Singapore the best venue in Asia”.

“Collectively the logo expresses SACEOS’ vision, conveying the sense that the global MICE industry is not static, but an ever-changing journey,” he shared.

The SACEOS40 Pioneering Awards were also presented at the event to inspiring industry professionals in the community, individuals with outstanding contributions and companies with exemplary examples of future-making events that are changing the global MICE landscape.

Claudia Sagripanti enlisted to steer EEAA into the future

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The Exhibition and Event Association of Australasia (EEAA) has appointed Claudia Sagripanti as chief executive. She will commence her new role on February 17, 2020.

During her career, Sagripanti has cut her teeth in events and exhibitions; and more recently in media and digital technology. She was previously the CEO of Publishers Australia – the trade association representing leading B2B and B2C publishers – and managed the events and awards of the Australian Data-Driven Marketing Association.

She also led the development of professional standards in online and mobile advertising in Australia for the Australian Interactive Media Industry Association, and is currently on the advisory board for the International Social Media Association.

Sagripanti has also spent time with the Macquarie Bank and more recently with Optus as business programme manager delivering digital transformation and new technology pilot projects, and developing project management value creation frameworks.

Joyce DiMascio, the previous chief executive, stepped down from her role at the end of December 2019 to take up another position in the events and hospitality industry.

The Westin Singapore makes two new hires

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From left: Alicia Lee and Glen Cooper

The Westin Singapore has made two new additions to its senior leadership team.

Alicia Lee has joined The Westin Singapore as director of sales and marketing, upon her return to the Lion City.

From left: Alicia Lee and Glen Cooper

In her new role, she will be overseeing the hotel’s room, meetings, and convention businesses.

She has more than 20 years of experience with Marriott International, having started her career with The Ritz-Carlton Millenia, Singapore. From there, Lee moved up the corporate ladder into senior positions in the catering, conference services and sales department.

Prior to joining The Westin Singapore, she was with The Portman Ritz-Carlton, Shanghai.

Next is Glen Cooper, who joins the team as executive chef. In his new role, he will lead a team of 40 and oversee the overall kitchen operations of the hotel’s F&B venues, as well as banquet operations.

Cooper brings with him more than 23 years of culinary experience, and is no stranger to Singapore’s dining scene, having sharpened his knives as executive sous chef for The Fullerton Hotel and The Fullerton Bay Hotel Singapore from 2008 to 2010.

Before moving back to Singapore, he was the pre-opening executive chef for JW Marriott Maldives Resort & Spa. Cooper has also spent time alongside world-renowned chefs during his restaurant stints in cities including Christchurch, St Petersburg, and Bhutan.

Thailand’s EEC gets new Holiday Inn

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The exterior of Holiday Inn and Suites Siracha Laemchabang

IHG (InterContinental Hotels Group) has opened its 11th Holiday Inn-branded hotel in Thailand along the country’s Eastern Seaboard.

The newly-built Holiday Inn and Suites Siracha Laemchabang in Siracha offers 226 hotel rooms, as well as 121 one- and two-bedroom suites with kitchenette for longer-staying guests.

The exterior of Holiday Inn and Suites Siracha Laemchabang

Amenities include an outdoor infinity pool, a 24-hour fitness centre, and steam rooms, alongside an all-day restaurant Level 8 Kitchen & Bar and The Hub Bar & Deli in the lobby. Meeting facilities on-site include a 290m2 ballroom that is good for 250 pax, as well as five function rooms that can cater for small meetings of 10 persons up to 200 sit-down dinner.

The hotel is next to the newest lifestyle hub, Origin District Laemchabang, and stands in close proximity to Leamchabang Port and Siracha Harbour. The property is also a 45-minute drive from U-Tapao Airport.

Cambodia primes up for ATF 2021

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ATF 2021 will be rotated back to Cambodia next year, Phnom Penh pictured

Cambodia is gearing up for ATF 2021 with the creation of the country’s largest exhibition hall.

Hoy Phireak, deputy director general of tourism development and international cooperation at the Ministry of Tourism, said plans are well underway to host next year’s event, which will run from January 17 to 21.

ATF 2021 will be rotated back to Cambodia next year; Phnom Penh pictured

As part of the organisation, a new exhibition hall is currently being constructed on Chroy Changvar peninsular, which sits at the confluence of the Tonle Sap and Mekong River.

Full details have yet to be unveiled, but the building will surpass the country’s existing venues in terms of capacity and facilities.

Chhay Sivlin, president of Cambodia Association of Travel Agents, said: “Besides hosting ATF, the venue will add to Cambodia’s business event offerings and help increase our regional presence as a strong contender.”

Hoy added there are plans to shake up the way buyers are selected in response to changing patterns for purchasing travel.

He said: “While we still want to focus on traditional buyers, we also want to go beyond that and look at those buyers who use social media and other Internet platforms.”

No fee, more gains?

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The traditional model of trade associations based on membership subscription, sponsorship dollars and registration fees is being challenged with one organisation dangling free carrots to attract members with purchasing power.

In June 2019, the Corporate Travel Community (CTC) was formed to only target corporate travel managers – a community that generates an estimated annual US$1.3 trillion spend – with free membership, free event attendance and access to other free services.

CTC is backed by Informa – which owns UBM, the organiser of international events in many business sectors, and intelligence and scholarly research brands. The aim is to create a large and vibrant travel buyer community, help travel managers progress in their day-to-day work, finetune their travel programmes and take them to a new level in their professional careers.

A month later, UK events organiser Connections, formed in 2014, announced it was launching an invitation-only international private community for senior executives in the high-end travel industry in 2020.

Leveraging on signature events around the world, the new exclusive Connections community will be offering a range of opportunities to interact at events, online and via social media, according to a company statement. No other details were available at press time.

Corporate travel managers polled welcomed CTC’s formation.

Peter Koh, Asia strategic sourcing manager, Travel and Professional Services, Corning Singapore Holdings, commended CTC for being a “very innovative idea” and described its “neutral” stance with no sponsorship bias at events as a “good” thing.

However, a US-based director of global events of an association in the finance industry, who did not wish to be named, questioned the sustainability of the CTC model.

“What’s in it for Informa apart from the recognition of bringing value to the corporate travel community?” she asked.

In the scientific field, B V R Chowdari, president of the Materials Research Society of Singapore (MRS Singapore), said for the past 20 years, the entry of private organisers running conferences had made it tougher for the association.

Chowdari, organiser of the biennial International Conference on Materials for Advanced Technology (ICMAT), commented that the association had “to make some money” from its signature event in order to offer grants to local universities to conduct research.

“The number of conferences has increased by a lot and every week I get an invitation to take part, perhaps to leverage on what MRS Singapore has achieved and ICMAT event content,” he said, adding that getting the numbers, offering quality content and organising financially sustainable events were issues the association had to manage.

Perry Shum, conference council chair of the Institute of Electrical and Electronics Engineers Photonics Society, which has 4,000 global members, believed the CTC model would be sustainable because its membership data was valuable.

He believes that both new and traditional association models can survive.

“I think the traditional model will attract serious members while associations that are free (the new model) can attract more people,” said Shum. “In our case, what is most important to our Singapore members is to make it to the senior member grade, become a fellow and be recognised.”

In a recent commentary, Martin Sirk, the new international advisor of the Global Association Hubs Partnership, said: “Members are not economically-rational shareholders. As long as their association is financially stable, ‘profit’ is not what they are looking for.

“I suggest that associations need to come up with new metrics to determine their strategic investment decisions, especially when it comes to expanding their presence and influence globally.”

 

This article was first published in TTGassociations October 2019, a sister publication of TTGmice

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